We ordered 6 men’s shalwar kameez but none of them had string in shalwar to wear. We contacted team, they were very helpful and sent me. Hence great customer experience. I'll buy again from Janan.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good i visited leicester branch and bought one collar shirt Kurta trouser men for son Good sizing Not tight suffocating as most other shops. Toggle adjustable waist on trouser great idea.... See more
Company replied
The store is very clean, well organised. Everything was displayed neatly. The staff are excellent, especially a lovely lady named Sumbal. She was incredibly friendly, supportive, and patient whi... See more
Company replied
Ordered online and very happy with my purchases ,everything arrived neatly packed, no items were missing, Unlikely experience I have had from other companies which was my worry .Rest assured Janan co... See more
Company replied
Company details
Written by the company
Since starting in 2011, Janan has achieved incredible success by selling only the biggest and best Indian and Pakistani fashion brands, including Junaid Jamshed, Gul Ahmed, Sana Safinaz, Maria .B and more.
Contact info
14 Shearbridge Road, BD7 1NX, Bradford, United Kingdom
- 01274 505050
- sales@janan.co.uk
- www.janan.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Janan
Hi,
Thank you for taking the time to give us your feedback. I am sorry to hear that your recent Shopping experience with us was not completely satisfactory, at Janan we strive for excellence in customer service and your feedback is extremely valued. Could you kindly send us an email at customerservice@janan.co.uk with the details regarding what led you to leave us this review, so that we can help you further.
Kind Regards,
Janan Customer Services
Advertisement
We ordered 6 men’s shalwar kameez but…
We ordered 6 men’s shalwar kameez but none of them had string in shalwar to wear. We contacted team, they were very helpful and sent me. Hence great customer experience. I'll buy again from Janan.
January 15, 2026
Reply from Janan
Hi,
Thank you for taking the time to give us your feedback. I am sorry to hear that your recent Shopping experience with us was not completely satisfactory, at Janan we strive for excellence in customer service and your feedback is extremely valued. Could you kindly send us an email at customerservice@janan.co.uk with the details regarding what led you to leave us this review, so that we can help you further.
Kind Regards,
Janan Customer Services
Fast delivery
Fast delivery, great communication and love the product thank you
January 29, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
I love it 2 dresses I bought there were…
I love it 2 dresses I bought there were so confteble and soft martial
January 12, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Advertisement
Quality of fabric was good.
January 12, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
I received my order but not happy as…
I received my order but not happy as the length of the outfit is weird didn’t like the stitching the sale prices was really attractive though
January 17, 2026
Unprompted review
Reply from Janan
Hi,
Thank you for taking the time to give us your feedback. I am sorry to hear that your recent Shopping experience with us was not completely satisfactory, at Janan we strive for excellence in customer service and your feedback is extremely valued. Could you kindly send us an email at feedback@janan.co.uk with the details regarding what led you to leave us this review, so that we can help you further.
Kind Regards,
Janan Customer Services
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
The online services are very good so…
The online services are very good so five star; however, the in-store experience is quite disappointing. The staff do not pack suits properly and often fail to provide the different sizes, but later they found those sizes for other customers. Additionally, their behavior can sometimes be rude, which further affects my overall experience at Birmingham store. So zero star for in-store purchases.
January 8, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Advertisement
Carefully packed
I have ordered the perfumes for men on discount from janan. Packaging was great and secure.
January 8, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
bought kurtas for my husband and son…
bought kurtas for my husband and son they loved it
thank you
January 7, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Advertisement
Trousers are not good at all
January 6, 2026
Reply from Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
Advertisement
Your stuff is really nice and nice…
Your stuff is really nice and nice stiching.
But your postage is not good. Royalmail never make knock on the door just put online status they just make delivery try
December 30, 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
I always used to buy ftom Janan for my…
I always used to buy ftom Janan for my son's clothing on every occasion and on Eid.
Clothing are very comfortable and meet the high standards.
Only thing I want from janan to provide free delivery and free returns for their loyal customers.
December 30, 2025
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
The quality and outfit is amazing but…
The quality and outfit is amazing but few tassels were broken on the arms so there’s few missing of it
January 1, 2026
Reply from Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with Janan.
Kind Regards,
Janan Customer service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.