Like the half price welcome month, discounted into the coming month with hope of seeing results would be good. Other Jane’s joining the trailer too so hopefully some weight loss in view, Am trying som... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Food is all delicious. My reason for four stars is purely because of the state of the delivery box which is not the fault of Jane Plan. A couple of meals were damaged which were immediately replaced a... See more
Company replied
Great customer service. I'm enjoying the process of losing weight for the first time. The customer forum is good for motivation. You feel you're not on your own. Asha, Lead Nutritionist, was... See more
Company replied
Packages containing food hard to open too many veg dishes sauce colour can’t get out of Clothing if spilled happy with some dishes have tried but still 2 weeks to go
Company replied
Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Food is simply not enough.
Food is simply not enough.
Breakfast is not sufficient and lunch and dinners are always in a dark brown sauce no matter what meal you choose.
Hard to recognise meals with description on the label .
May 17, 2026
Reply from Jane Plan
Hi Jacqueline,
Thank you for your feedback. We’re sorry to hear that you feel the meals haven’t been enough for you and that you’ve found some of the dishes too similar in appearance and sauce.
We completely understand that variety is important, and you are welcome to change your menu between deliveries, where we offer a wide variety of over 80 meals to choose from.
All of our meals are created by registered nutritionists to be perfectly portioned and nutritionally balanced to support a healthy weight loss of 1–2lbs per week. We also encourage adding fruit, vegetables and dairy to complement the meals, which can help increase fullness and balance throughout the day.
If you would like any further nutritional support, our team of registered nutritionists are here to help, and you can book a call with them by emailing hello@janeplan.com.
Best wishes,
Jane Plan
The product is good but your couriers…
The product is good but your couriers (DHL) leave a lot to be desired, they are untrustworthy in my opinion.
June 14, 2026
Reply from Jane Plan
Hi Michael,
Thank you for your feedback. We're really pleased to hear that you're happy with the plan :)
We're sorry to hear that you've had a disappointing experience with delivery. While we work with trusted courier partners, we do understand that issues can occasionally occur, and we take all delivery concerns seriously. We'll be sure to share your feedback with the team, and if you ever have any issues with delivery our Member Support team are happy to help at hello@janeplan.com.
Best wishes,
Jane Plan
Made it easy to have calorie controlled…
Made it easy to have calorie controlled meals, easy to heat, only downside side is the consistency which is rather soft and most of the meals are tomato based which can get a little boring.
May 17, 2026
Reply from Jane Plan
Hi Marion,
Thank you for your review. We're pleased to hear that you’ve found the plan easy to follow and the meals convenient to heat :)
We appreciate your honest feedback regarding the texture of some meals and the tomato-based options. We understand that variety in flavour and consistency is important, and we’re always working on the variety of our menu, with over 80 meals available to choose from. Your comments are really helpful for us to consider as we continue developing our range.
Best wishes,
Jane Plan
Food is all delicious
Food is all delicious. My reason for four stars is purely because of the state of the delivery box which is not the fault of Jane Plan. A couple of meals were damaged which were immediately replaced and again the box was damaged so the delivery company are not looking after their parcels very well. Jane Plan customer service is excellent.
June 14, 2026
Reply from Jane Plan
Hi Sa,
Thank you for your lovely review. We're so pleased to hear that you're enjoying the meals and that you're happy with our service :)
We're sorry to hear that your deliveries have arrived in a damaged condition and that a couple of meals were affected. While this is not the standard we expect, we're glad our team was able to promptly arrange replacements for you.
We really appreciate you taking the time to share your experience, and we'll continue working closely with our delivery partners to help improve this.
Best wishes,
Jane Plan
I lost more than a stone in 5 weeks
I lost more than a stone in 5 weeks
I changed the breakfast plan just once i found it easier to eat alot of fruit to get me through the times when getting peckish.
May 16, 2026
Reply from Jane Plan
Hi Blythe,
Congratulations on losing more than a stone in just 5 weeks – that’s a fantastic achievement!
We’re really pleased to hear that you’ve found a routine that works well for you, and it’s great that adding more fruit has helped keep you feeling satisfied between meals :)
Thank you for sharing your experience, and we wish you continued success on your journey.
Best wishes,
Jane Plan
I wrote a review before but now im…
I wrote a review before but now im changing what i said jane plan i would not recomend them. I cooked one off my meals and found it full of mold which in my mind is not a good thing to find. So i have put as much distance between myself and janeplan
July 4, 2026
Unprompted review
Reply from Jane Plan
Hi Michael,
We’re very sorry to hear about your experience and understand how concerning this must have been. This is certainly not the standard we expect.
Our meals are carefully prepared and leave us in perfect condition, but in rare instances damage can occur in transit. If the packaging is compromised and air enters, the meal can spoil quickly as we do not use any additives or preservatives. When this happens, we always take it seriously and investigate fully, and where appropriate we arrange replacement meals.
We can see from your comments that you may not have been in touch with our Member Support team. If you haven’t already, please contact us at hello@janeplan.com so we can look into this properly and resolve it for you.
Best wishes,
Jane Plan
A Jane Plan success story continues.
I have been with Jane Plan since April. I am loving the foods and I have managed to lose 1 stone in weight.
Some of the meals I've enjoyed unfortunately have been discontinued but I am fairly happy with the replacements.
Ashr has helped with my enquiry to delay my delivery for one month due to having too many meals left from previous orders. (Life gets in the way sometimes).
I would certainly recommend Jane Plan to everyone who needs help losing weight.
Lisa
July 4, 2026
Unprompted review
Reply from Jane Plan
Hi Lisa,
Congratulations on your weight loss, this is a huge achievement!
We're so pleased to hear that you're enjoying the meals and that, overall, you're happy with the replacement options available. We also appreciate your understanding as our menu evolves over time, and we're happy to say that new meals will be added to our menu shortly :)
It's lovely to hear that Ashr was able to help with your delivery delay, we'll be sure to pass on your kind words to her.
Thank you for your recommendation and for sharing your experience. We wish you continued success on your journey.
Best wishes,
Jane Plan
How covient the meals are kept
How covient the meals are kept. It's made easy because its all worked out for you.
June 13, 2026
Reply from Jane Plan
Hi Michelle,
Thank you for your lovely review! We're so pleased to hear that you're finding the meals convenient and that having everything planned out for you is making things easy :)
Best wishes,
Jane Plan
Changes to my menu
Changes to my menu , my delivery dates is a walk in the park for this very efficient company.
The menus make life so simple , no faffing about prep that , prep other just pop in micro and 3 minutes later DONE.
Makes more time to enjoy other thing in life such as RIOJA 🏴😎🍷
Clive G (retired luvvely)
July 4, 2026
Unprompted review
Reply from Jane Plan
Hi Clive,
Thank you for your fantastic review!
We're delighted to hear that you're finding it so easy to manage your menu and delivery dates, and that the convenience of our meals is giving you more time to enjoy the things you love :)
It's great to know the plan is making life that little bit simpler — sounds like there’s now more time to enjoy the important things in life… especially a well-earned glass of Rioja :)
Best wishes,
Jane Plan
Absolutely fantastic customer service…
Absolutely fantastic customer service and food.never afraid to help in any way
July 4, 2026
Unprompted review
Reply from Jane Plan
Hi Carly,
Thank you so much for your wonderful review! We're delighted to hear that you've been enjoying the meals and that you've had such a positive experience with our Member Support team :)
It means a lot to know that you've found us helpful whenever you've needed us, and we'll be sure to pass on your kind words to the team.
Best wishes,
Jane Plan
Had not received my menu 1 short email…
Had not received my menu 1 short email and within minutes problem found and solved
July 4, 2026
Unprompted review
Reply from Jane Plan
Hi Caroline,
Thank you for your lovely review! We're so pleased to hear that our Member Support team was able to quickly identify the problem and get everything sorted for you :)
Best wishes,
Jane Plan
Calorie count and immediate…
Calorie count and immediate availability of dishes makes following the process incredibly easy. Adding fruit (breakfasts) and vegetables enlivens dishes without undermining the process.
Some recipes, especially those with rice or mash (both of which don’t seem to lend themselves to your cooking method) were not enjoyable, but on balance the experience is working for me.
I haven’t used the support apparently available, but am sure that could be immensely beneficial, especially for someone intending to use your products for several months.
June 12, 2026
Reply from Jane Plan
Hi there,
Thank you for your review! We're so pleased to hear that you're finding the calorie-controlled meals and their convenience make the plan easy to follow, and that adding your own fruit and vegetables is working well for you :)
We also appreciate your honest feedback about some of the rice and mash-based meals. Everyone's tastes are different, and comments like yours help us continue to improve our range.
It's wonderful to hear that, overall, the plan is working well for you. If you ever do need any support or advice, our Member Support team and Team of registered nutritionists are always here to help :)
Best wishes,
Jane Plan
Actually working!
Easy to set up and order. Arrived as scheduled and so far no complaints with the meals. Been doing it for 6 weeks and down just over a stone so far.
May 15, 2026
Reply from Jane Plan
Hi Joanne,
Congratulations on losing just over a stone in 6 weeks – that's a fantastic achievement!
We're delighted to hear that you found it easy to get started, your delivery arrived as scheduled, and that you're enjoying the meals so far.
Thank you for taking the time to share your experience, and we wish you continued success on your journey.
Best wishes,
Jane Plan
Food wos fantastic
Food wos fantastic. Then I try to cancel it thay change me 150 pound to cancel
June 8, 2026
Reply from Jane Plan
Hi Andrew,
We're really pleased to hear that you enjoyed the meals!
To clarify, we have a cancel any time policy with no cancellation fees. However, our longer-duration plans are offered at a discounted price compared to our shorter plans. If a plan is cancelled early, we simply ask members to pay the difference between the discounted plan they signed up for and the shorter duration they completed.
If you'd like us to look into your account or discuss this further, please get in touch with our Member Support team at hello@janeplan.com, and we'll be happy to help.
Best wishes,
Jane Plan
Good for weight loss, but could be better.
I like that all the thought is taken away from you. I do like most meals because I have a variety of taste. If your a fussy eater, then I'm not sure of your choice. The blander meals could be better quality to appease those people. Calorie wise I think there could be more meat less sauce on some meals. As for the support function, they are quick to reply to questions, and good at sorting delivery issues. Social media wise, and website could be improved alot. It's a bit behind on the technology, the website very basic, and sometimes doesn't work well. I have never seen my progress in stones, and pounds. I don't have Facebook, which is quite a disadvantage if you want to watch anything. Maybe use WhatsApp, or Microsoft teams. I have lost 2 stone in 4 months so far, so it does work.
July 3, 2026
Unprompted review
Reply from Jane Plan
Hi Michael,
Congratulations on your weight loss – what a fantastic achievement!
We're so pleased to hear that you're enjoying the convenience of having all the planning taken care of, that you've found plenty of meals you like, and that our Member Support team has been quick to help with any questions or delivery issues.
We also really appreciate your constructive feedback about some of the meals, our website and our social media offering. Member feedback like yours is invaluable, and we'll be sure to pass your comments on to the relevant teams as we're always looking for ways to improve the experience for everyone.
Thank you again for sharing your journey with us, and congratulations once again on your brilliant weight loss. We wish you every success as you continue towards your goals!
Best wishes,
Jane Plan
On my second box…
My first and second boxes were delivered on date given, well packed, no items missing. What an amazing choice of meals, and great I can store at room temp and microwave in 2-3 mins. Just need to add own choice of fruit and veg, and milk for tea etc. My tummy had to get used to the shakes, as the first couple of times, I had a lot of wind after drinking them. However, they are very tasty, the best protein shakes I've ever had, and no grainy feeling. Yet packed with vitamins. The only item I personally didn't like was the overnight oats. Mixed with skimmed milk, 0% nat Gk yog, some vanilla essence, even sweetener, adding berries next morning, but it still tasted bitter. One or two meals look a strange colour, eg, beef lasagne, but all taste delicious. So far, delighted. Thanks
June 1, 2026
Reply from Jane Plan
Hi L,
Thank you so much for your review! We're delighted to hear that your first two deliveries arrived on time, were well packed and that you're enjoying the convenience of having delicious meals ready in just a few minutes :)
It's great to know you're loving the variety, and we also appreciate your feedback about the overnight oats and some of the meals' appearance. We really value hearing what our members think, as it helps us continue to improve.
Thank you for taking the time to leave such a thoughtful review. We hope you continue to enjoy your Jane Plan journey!
Best wishes,
Jane Plan
Great idea very tasty meals
Great idea very tasty meals and very convenient by just popping into microwave and all ready to eat only problem I have is removing the film.
June 12, 2026
Reply from Jane Plan
Hi No,
Thank you for your lovely review. We're so pleased to hear you're enjoying the meals and finding them so convenient to prepare :)
We also appreciate your feedback about removing the film. The film is airtight sealed to help keep the meals fresh and safe during transit, but we understand it can sometimes be a little tricky to remove, and we'll be sure to pass your comments on to the team.
Best wishes,
Jane Plan
How to meet friends and still eat healthily
Meals are full of flavour and pleasingly filling which has helped me to understand portion control
If eating out, I can now seek out best fit meal for my day and eat less calorific choices for breakfast and lunch to balance out the day.
July 2, 2026
Reply from Jane Plan
Hi Helen,
Thank you for your lovely review! It's wonderful to hear that you're enjoying the meals and that they've helped you get a better feel for portion sizes.
We also love that you're feeling more confident when eating out, making choices that work for you without feeling like you're missing out. It's great to hear that the habits you've built are carrying over into everyday life :)
Thank you for your lovely feedback, and we wish you every success as you continue your journey!
Best wishes,
Jane Plan
Poor Quality for the Price
First month was OK, easy to order and delivery on the day it was supposed to. Come to order the second box only for the menu to be greatly reduced firing me to order a number of the same meals. On top of this meat and first dishes are poor quality, you will surly get on chunk of over cooked chicken or fish that you have to break up. So far not impressed, considering the cost I expected much better.
May 14, 2026
Reply from Jane Plan
Hi James,
Thank you for taking the time to share your feedback. We're sorry to hear that your second delivery didn't meet your expectations.
A few of our meals have unfortunately been discontinued because one of our suppliers has gone out of business. We understand this has reduced your choice, and we're pleased to say we're adding new meals to our menu, so you'll continue to have plenty of variety going forward.
We're also sorry to hear about your experience with the quality of the meat and fish. We source all our ingredients from the best suppliers possible to an agreed specification. During preparation, our sauces are made separately and the meat is added to each meal by hand before the finished product is checked by weight. This means that occasionally some meals may contain less meat than others. If this happens, please contact our member support team at hello@janeplan.com, and they'll be happy to arrange a replacement.
We really appreciate your feedback, as it helps us continue to improve our service.
Best wishes,
Jane Plan
Jane plan meals where tasty and I new…
Jane plan meals where tasty and I new three meals plus one snack , add fruit or vegetables to meals in a day and I stayed on track.
Unfortunately I needed to go away to work and could not finish second month but I steadily lost 2pounds each week ,sometimes a pound but I felt so much better, healthier , fitter and much more able to control my eating,
I would highly recommend the Jane plan , it makes life simple and I don’t suffer from acid any more !
June 10, 2026
Reply from Jane Plan
Hi Dawn,
Congratulations on your steady and healthy progress! Losing weight at a steady, sustainable rate is generally considered the healthiest approach, and it's so encouraging to hear the positive impact it has had :)
We’re really pleased to hear you enjoyed the meals, found the plan simple to follow and that it made life simpler!
Thank you so much for your recommendation and for sharing your experience!
Best wishes, Jane Plan
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