Like the half price welcome month, discounted into the coming month with hope of seeing results would be good. Other Jane’s joining the trailer too so hopefully some weight loss in view, Am trying som... See more
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Review summary
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Great customer service. I'm enjoying the process of losing weight for the first time. The customer forum is good for motivation. You feel you're not on your own. Asha, Lead Nutritionist, was... See more
Company replied
The goods arrived on time and I was very excitedto unpack the large box. It took me nearly an hour do do so and stre it in my cupboards. Each item was attractively packaged and gave cooking guidlines.... See more
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Packages containing food hard to open too many veg dishes sauce colour can’t get out of Clothing if spilled happy with some dishes have tried but still 2 weeks to go
Company replied
Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Jane Plan
Hi John,
Thank you so much for the lovely review! We're pleased to hear that your delivery arrived promptly and that you've been enjoying the range of meals available :)
Best wishes,
Jane Plan
Since I started with Jane
Since I started with Jane, the customer service team have been absolutely fantastic, they are always available and willing to help. I would highly recommend Jane plan. The help and support from Asha has been especially good
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Mr and Mrs Garratt,
Thank you for your lovely review and recommendation! We're delighted to hear that you've had such a positive experience with our customer service team, and it's especially wonderful to hear your kind feedback about Asha. We'll be sure to pass your comments on to her and the team :)
Best wishes, Jane Plan
Help
Fatima was very prompt in addressing my issue of cancelling my contract when it runs out. She was previously very helpful with the delivery service and organised a refund for me.
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Wendy,
Thank you for your lovely review! We're delighted to hear that Fatima was able to assist you promptly with your query and that she has been so helpful with both your delivery issue and arranging a refund.
We'll be sure to pass your kind comments on to Fatima :)
Best wishes, Jane Plan
New recruit.
I only started Jane Plan on Thursday in time for dinner. As there were no instructions on the porridge sachets I sent and e-mail to Jane Plan on Sunday. Today, Monday, Fatima sent me the 'recipes'. I'm looking forward to breakfast tomorrow.
So far I have enjoyed the meals I have had. Off to heat my Carrot Soup for lunch.
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Margaret,
Thank you for your review! We're delighted to hear that you're enjoying the meals so far and that our member support team was able to help with the porridge preparation instructions. We'll be sure to pass your kind comments on to Fatima :)
It's great to hear that you're settling into the plan and we hope the carrot soup made for a delicious lunch!
Best wishes, Jane Plan
Amazing
Staff always available and kind and food is delicious. Highly recommend.
June 22, 2026
Unprompted review
Reply from Jane Plan
Hi Jessica,
Thank you for your lovely review and recommendation! We're delighted to hear that you've found our team to be kind and helpful, and that you're enjoying the meals :)
We'll be sure to share your kind comments with the team!
Best wishes, Jane Plan
Using Jane Plan at the moment
Using Jane Plan at the moment, different diet options with varying meals. Nibbles and sweets too. Using it in conjunction with other Jane pick ups through lives.
June 1, 2026
Reply from Jane Plan
Hi Sian,
Thank you for your review, we're pleased to hear that you're enjoying the different diet options and variety of meals available on Jane Plan, along with the nibbles and sweet treats :)
It's great to know you're also making use of our live sessions as part of your journey and finding value in the additional support available.
Best wishes, Jane Plan
A great surprise as to how tasty and…
A great surprise as to how tasty and good the menu is. I would like much of the same next time, but avoid too many 'mushroom' meals. Don't like them!
Many thanks
May 29, 2026
Reply from Jane Plan
Hi there,
Thank you for your lovely review! We're delighted to hear that you were pleasantly surprised by how tasty the meals are and that you're enjoying the menu :)
We completely understand that everyone has different preferences and you can change your menu between deliveries, so you can swap out any meals that don't appeal to you and choose more of your favourites for your next delivery. With a variety of over 80 meals there's plenty to choose from and if you would like any help simply contact our friendly member support team at hello@janeplan.com
Best wishes, Jane Plan
where to start
where to start - service and delivery great, food delicious.
so easy to change your menu when you want to, and quick response to questions sent by email
just love everything about Janeplan so much I have ordered further meals to carry on after my subscription has ended. Almost forgot to say that in six weeks i have already lost 12 pounds
jane hamilton
May 3, 2026
Reply from Jane Plan
Hi Jane,
Thank you for such lovely feedback! We’re really pleased to hear everything has been going well for you, from the service and delivery through to the meals themselves.
It’s great to know you’ve found it easy to change your menu when needed and that your questions have been answered quickly. We’re especially happy to hear you’ve enjoyed it so much that you’re continuing on after your subscription ends :)
Best wishes,
Jane Plan
More food than I would normally eat so…
More food than I would normally eat so not lost weight. Don't like the spicy recipes or beans or pot noodles. Found some hair in one meal.
Not reordering.
May 31, 2026
Reply from Jane Plan
Hi Alison,
Thank you for your feedback. We're sorry to hear the plan hasn’t suited your preferences and that you didn’t see the results you were hoping for.
We offer breakfast, lunch, dinner and snacks designed to support a balanced approach, and there is a variety of meals available, including non-spicy options and meals without beans. If you ever choose to try again, our member support team can help adjust your menu to better suit your needs.
We’re also very sorry to hear your comment about finding hair in one of your meals. This is not something we expect to happen, especially as each meal goes through a thorough quality check process before leaving our kitchen. We would really appreciate the opportunity to investigate this further—please could you contact us at hello@janeplan.com so we can look into it properly.
Best wishes,
Jane Plan
Arrived on time
Arrived on time. Everything was there. Been on it for two weeks and seeing the weight go down. Enjoyed every meal so far.
May 31, 2026
Reply from Jane Plan
Hi Tracey,
Congratulations on your weight loss so far! Thank you for your lovely feedback, it’s great to hear everything arrived on time and complete, and that you’ve been enjoying the meals :)
Best wishes,
Jane Plan
I always dreamed of a diet system that…At last a no stress diet
I always dreamed of a diet system that left nothing else for you to work out and provided all you need. I am on my second week and enjoying the food and the freedom.
May 29, 2026
Reply from Jane Plan
Hi Linda,
Thank you for your lovely feedback! We’re really pleased to hear you’re enjoying the food and the freedom the plan gives you, especially in your second week.
Thank you for choosing Jane Plan and we wish you continued success as you move towards your goals :)
Best wishes,
Jane Plan
Lovely having meals ready and calorie…
Lovely having meals ready and calorie counted ,but found breakfast a bit bland and boring even when adding extras.
9
May 30, 2026
Reply from Jane Plan
Hi Carol,
Thank you for your feedback! We’re really pleased to hear you’re enjoying the convenience of having meals ready and calorie counted.
We’re sorry to hear the breakfasts haven’t been to your taste, even when adding extras. If you’d prefer, breakfasts can be removed from your plan altogether by contacting our member support team at hello@janeplan.com and they’ll be happy to help adjust this for you.
Best wishes,
Jane Plan
Nice food but take care
It's not so much the taste of the meals but the containers, the seals are quite difficult to take off and the food is hot there's a potential to get burnt food splashing on you. Also my parcel was damaged at DHL they said it would be delivered next day, it wasn't. Then I was told it would come next Saturday as I asked for a weekend delivery and I thought it would be a new package and it wasn't it was the damaged one.
May 31, 2026
Reply from Jane Plan
Hi Crowder,
Thank you for your feedback, and we're really sorry to hear about your experience with the delivery and packaging.
Our meals are air sealed to keep them safe and fresh during transit, but we understand your comments about the seals being difficult to remove, especially when the food is hot, and we will pass this on to our team for review.
We're also sorry to hear your parcel was damaged in transit and that there was confusion around the redelivery. Unfortunately, damages can occasionally happen during delivery, but our member support team would be happy to help arrange replacements for any affected meal, simply email hello@janeplan.com for further assistance.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Anita,
Thank you for your feedback! We're pleased to hear you’re finding the plan easy to stick to, and we’re sorry to hear the food hasn’t fully met your expectations.
We offer a variety of over 80 meals, and you can change your menu between deliveries to better suit your preferences. Our Swap Up service also allows you to exchange meals from a previous delivery for different options, giving you even more flexibility.
We really appreciate you sharing your comments and will pass them on to our team.
Best wishes,
Jane Plan
I am one week into my Jane plan and extremely impressed
I am one week into my Jane plan and have to say that so far I am extremely impressed. The information I received prior to starting was very thorough, the meals are well packaged , delivered on time and absolutely delicious.
My first weigh-in after 7 days revealed a pleasing weight loss of 1.6kg and has given me confidence to continue to reaching my goal. I have to say that there have been some days when I have felt hungry between lunch and dinner - but this is when the delicious snacks have come in very handy!
June 13, 2026
Reply from Jane Plan
Hi Katherine,
Congratulations on your weight loss so far! Thank you for such lovely feedback, it’s great to hear your first week has been such a positive experience and that you’re enjoying the meals and snacks.
We’re really pleased your first weigh-in has given you confidence to keep going. It’s normal in the beginning to feel a little hungry between meals as your body adjusts to the new diet, and it’s great to hear the snacks have helped you through those moments. If you continue feeling hungry, you are welcome to book a call with our registered nutritionists for personalised nutritional advice—simply email hello@janeplan.com to arrange this.
Thank you again for your kind review!
Best wishes,
Jane Plan
I am pleased with my weight loss …
I am pleased with my weight loss so far. Hoping to continue gradually. Would recommend it asa good way to start for someone with little willpower.
May 2, 2026
Reply from Jane Plan
Hi Bernadette,
Congratulations on your weight loss so far, and thank you for your feedback! We're so pleased to hear you're finding the plan helpful :)
Best wishes,
Jane Plan
Helpful for someone without willpower!
Good to have portions in sizes that mean I lose weight slowly but steadily. I have stopped ordering anything with beef or lamb in it as the pieces seem to contain mostly fat rather than good meat.
May 2, 2026
Reply from Jane Plan
Hi Rosalind,
Congratulations on your weight loss, and thank you for your feedback. We're glad to hear that you're finding the portion sizes helpful in supporting steady, sustainable progress.
We're sorry to hear your comments regarding the beef and lamb meals. We really appreciate you sharing this and will pass your feedback on to our team.
Best wishes,
Jane Plan
Meal Option difficulties…
I felt the composition of the meals weren't clear on the site when selecting options. eg Many came with rice as a main ingredient and this wasn't clear to me. I rarely have rice as I feel it doesn't suit my digestive metabolism. This, and other ingredients not stated in meal make up would have made selection on monthly options even more limited for me personally so as I pointed out, it was best that I go no further with this mode of weight loss.
May 2, 2026
Reply from Jane Plan
Hi M,
Thank you for your feedback. We're sorry to hear that the meal compositions didn't feel clear when selecting your options. All ingredients are listed on our website for each meal, as well as on the packaging, but we appreciate your comments and will take them on board.
If you would ever like help with choosing a menu in future, our member support team are available at hello@janeplan.com.
Best wishes,
Jane Plan
Excellent choice of food
Excellent choice of food, really tasty and easy to use website.
May 29, 2026
Reply from Jane Plan
Hi Jason,
Thank you for your kind feedback! We're delighted to hear that you're enjoying the food and that you find the website easy to use :)
Best wishes,
Jane Plan
Had a question that was answered…
Had a question that was answered promptly by Asha via email. The matter was resolved very satisfactorily.
June 19, 2026
Unprompted review
Reply from Jane Plan
Hi Me,
Thank you for your kind feedback! We're delighted to hear that Asha was able to answer your question promptly and resolve the matter to your satisfaction. We'll be sure to pass on your lovely comments to her :)
Thank you for choosing Jane Plan.
Best wishes,
Jane Plan
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