Die bestellten SIM-Karten wurden innerhalb von 3 Tagen zu uns nach Hause geliefert. In Japan haben wir die Karten aktiviert. Alles sehr gut beschrieben. Die Verwendung in Japan lief ohne Probleme. E... See more
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See what reviewers are saying
Instruction were excellent. download and printing tickets was easy. Details in the "Bag size for overhead baggage storage" was essential ( we actually bought a slightly smaller bag than we had int... See more
I recently ordered an official translation of my Belgian driver's license through their website. The entire process was seamless and very clear, from the instructions to the payment. I accidental... See more
The product itself is nicely created for users who are likely to travel extensively in Japan in a short window. The ease of buying and the facility to cancel if plans don't go well is outstanding. How... See more
Company details
Written by the company
Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc. More info on our company and products, on our 5 languages website: https://www.japan-experience.com/. In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).
Contact info
30 rue St Anne, 75001, Paris, France
- +33142616083
- contact@japan-experience.com
- www.japan-experience.com
4.6
Excellent
21K reviews
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Quick delivery and good service
March 14, 2026
The explanation of how to use the train…
The explanation of how to use the train ticket was very useful
March 5, 2026
Very quick and efficient delivery of…
Very quick and efficient delivery of the German driver's license translation in Japanese.
March 2, 2026
A great experience as always
A great experience as always, thank you for being so helpful and reliable!
March 2, 2026
excellent customer service
Purchasing was easy. Retrieving tickets was easy. When I realized that I had mistakenly rescheduled the return date, they responded and refund right away. Would use again!
March 5, 2026
It was quick and easy to get the tickets
It was quick and easy to get the Shinkansen tickets. We had some problems with the Visa cards, but that must have been a bank issue.
February 25, 2026
7day rail pass worth its weight in gold
The whole purchasing amd usage experience was easy. We purchased our 7 day Japan Rail Pass early, well before our trip and it was sent via FedEx to our home. After arriving at Tokyo station we transferred it over and they give you a qr code ticket used to purchase tickets. For us it was well worth it. We home based in Tokyo and took day trips daily and ended up visiting Kyoto, Osaka, Hiroshima, Akita and Nara. Booking those separately on the shinkensen would have cost us way more. Also, in some cities it covered buses and light rail trains. It made getting around japan so much easier.
February 28, 2026
Service was smooth and timely
I used their website to book for my Japan trip. The booking process was quite simple and everything was delivered on Time without any issues.
March 4, 2026
Unprompted review
Everything worked fine with delivery of…
Everything worked fine with delivery of wifi hotspot. It was delivered to our hotel with a good deception how to serve it back. Minus one start because of the hotspot itself. Even in Tokyo with best connection the internet was quite often extremely slow. I was not even able to browse the internet
February 21, 2026
Simple to book online ahead of time
Simple to book online ahead of time, tickets issued when the bookings opened.
February 28, 2026
The pass works but you have to work it
The pass worked as advertised. Of course, many of us Americans are not accustomed to using public transportation, so there were some minor problems. Changing train lines and sometimes even terminals is confusing; Tokyo is notorious for this because there are several different train lines under separate ownership. The longer distance Shinkansen trains were great and worked much better if you went to the JR office in advance for a reservation. You could travel pretty much anytime in an unreserved car but you may not get a seat. They would only have 2-3 cars on an 8-12 car train for unreserved seats. The pass is fairly expensive, so potential buyers really should use the JR calculator to input their travel plans to see if it is worth buying.
February 27, 2026
great value at this price
February 27, 2026
Very helpful and useful.
Very informative website, useful products and services, excellent customer service.
February 24, 2026
Very satisfied
Very satisfied. The translation of my driving licence arrived three days after my order.
February 15, 2026
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