Vicky in the Charlton store today was very helpful and sefved me. And i was very happy with my purchase. Unfortunetly before Vicky offered to help another member of staff was aervinf me. And was quo... See more
Company replied
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Review summary
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Fast service,box had seen better days smashed up .Trainers were in perfect condition ty.
Company replied
Perfect item, delivered promptly. However i wasnt able to link my jd status to my purchase so i missed out on any cash rewards so 4 stars only today
Company replied
On floor staff gave great customer service being pleasant and nothing too much trouble. What let it down was the fact you then had to stand in a very long queue to pay. Need to think of a better syste... See more
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Company details
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
359K reviews
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I haven’t received my order!
I haven’t received my order that was supposed to come 2 weeks ago. It’s my sons school trainers
August 24, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
JD Customer Care Team
Hi,i order the England kit for my 9…
Hi,i order the England kit for my 9 year son,on Saturday 18 of July and I pay £5.99 for next day delivery, by 23 i was off for holiday for 3 weeks the my item never arive,i ring them on Monday to ask they wasn't nice at all ,now after 5 week I eventually i get my kit and there wasn't any apologise or any discount ,so unhappy
August 29, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
After a terrible experience when I…
After a terrible experience when I visited JD sports at fort Kinnaird where this is my local shop and spend a lot of money on my son and daughte there. I was served by a young girl with dark hair I didn’t catch her name but I left as she made me feel miserable. I ended up driving to Almondvale centre today and was served by a lovely young gentleman called Lindsay. He was so lovely and his customer service was spot on all the staff in that shop to be fair was all very professional and lovely and would have went that extra mile for me I totally put that down to good management! I will always travel through there now as me and my daughter left the shop very happy and cheery and made our day. So thanks again to Lindsay 🤩
August 29, 2026
Unprompted review
Reply from JD Sports
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
JD Customer Care Team
The bag is quality
August 29, 2026
Reply from JD Sports
Hi,
Thank you for taking the time to leave us a 5 star review. We appreciate it.
Thank you for choosing to shop with us. If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
JD Customer Care Team
I called into JD at Middlebrook Bolton…
I called into JD at Middlebrook Bolton on 29/08/3026 at around 7.40pm. I needed to return some items but also needed to choose an alternative. I chose my items and went to the counter, I was addressed by a very rude young woman with a stinking attitude. She asked for me for the receipt, I said it would be on the JD status app, I was going to ask her for a hot spot but she never gave me the chance as she went on to say that I’m always coming in at this time. I was in the day before to return some items and left before the store even closed. I’ve spent loads of money in there as I do every time it’s Christmas or for a holiday, which this time it was. She spoke to me absolutely disgustingly until I put her in her place. The items were for my disabled son, I have to purchase them, take them home to try on him and return them if they are not suitable. I don’t know who she thought she was talking to but after I put her in her place and said that I would make a complaint, she soon changed her mind. She made me feel like I was wasting her time.
I had a reply from JD just now and all they had to say was, would I like to chat to them about the situation. No, you need to approach me with an apology and much more. I am going to repost this until I get someone to recognise that little madam.
August 29, 2026
Unprompted review
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
I paid £70 for the trainers and when…
I paid £70 for the trainers and when they arrived they were priced at £55 pounds how can I get that money back???
August 20, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Decent as good as could be delivery…
Decent as good as could be delivery took ages but I feel was not fault of jd
August 17, 2026
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
JD Customer Care Team
not only did i have to wait for all my items when they came it wasn’t even the item i ordered
not only did i have to wait for all my items because they sent them separately they only went and sent me the wrong item which is worth £10 less than what i brought and now are not responding to my emails or calls but are still sending other emails that don’t relate i have tried to return the wrong item and they have tried to charge me all round not impressed with my order, the service or the delivery service
August 26, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
1st order not received and no ones…
1st order not received and no ones replied to my emails 2nd order 2 tshirts the same no shorts was a present for sons birthday and only can give him 1 tshirt
August 24, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
This company was great for the ease to…
This company was great for the ease to order what I wanted for my partners birthday. The delivery service was a bit strange as got sent some individually but it was faster than expected.
May 24, 2026
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
JD Customer Care Team
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Service
My experience was good order didn’t take long except the fact my box came fully destroyed
August 24, 2026
Reply from JD Sports
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
JD Customer Care Team
Very helpfull
August 24, 2026
Reply from JD Sports
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
JD Customer Care Team
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