It's not 5 as I was told Wednesday delivery but they left it by the front door on Saturday when we were out.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the trainers I wanted in a 5.5 but a size 5 was sent to me. I spoke to customer services and they said I could take them back to my nearest store to exchange them. I did this and the store wou... See more
Company replied
I purchased the product for my son, and while he truly enjoys JD Sports, I must admit that the website’s navigation is quite cumbersome. Although I selected the items and completed the payment, tracki... See more
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Everything on JD’s end went perfectly until my item was out for delivery with Evri, worst courier service known to man said they tried to deliver the item which was a total and utter lie then couldn’t... See more
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Company details
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
360K reviews
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Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
JD Customer Care Team
The young man who served me was very…
The young man who served me was very helpful and I am grateful for everything he did
August 30, 2026
Reply from JD Sports
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
great quality and delivery on time do…
great quality and delivery on time do my shopping online which is quick and easy.
August 30, 2026
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Reply from JD Sports
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
JD Customer Care Team
Reply from JD Sports
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
JD Customer Care Team
Easy to find what I wanted and friendly…
Easy to find what I wanted and friendly helpful staff to assist
August 30, 2026
Reply from JD Sports
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
JD Customer Care Team
Nice and quality wears with good discout
August 30, 2026
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
JD Customer Care Team
Customer Service as well as Delivery…
Customer Service as well as Delivery Service was on point!
August 30, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
JD Sports Customer Care Team
Top marks again 😁✌️🤘
September 4, 2026
Reply from JD Sports
Hi,
Thank you for taking the time to leave us a 5 star review. We appreciate it.
Thank you for choosing to shop with us. If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
JD Customer Care Team
Really worth the visit to the App.
Ordered what I wanted with no problems. I was given a date of arrival and it was 2 days early. What a result. You can't ask for more. All good in my books, I'd recommend them to anyone.
September 4, 2026
Reply from JD Sports
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
JD Customer Care Team
Great service as usual
August 30, 2026
Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
Paid next day delivery
Paid next day delivery - still not arrived - no communication- email several times- no response - been over 1 week
I have tried the link you sent to discuss reply and sent over 5 emails
Trying to find out where my parcel is since the 27th of August when was supposed to be delivered -it’s now 5th September - not one reply or update from any of your team.
September 4, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Took to long to get my items jd had my…
Took to long to get my items jd had my items didn't tell me store didn't scan items for me to pick up in store
September 4, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Excellent service very quick delivery…
Excellent service very quick delivery would definitely recommend JD sports 100% positive many thanks
September 4, 2026
Reply from JD Sports
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
JD Customer Care Team
Staff are very rude and was meant to…
Staff are very rude and was meant to get a extra 20 pound in to my jd status for opening a preasant on the app I think as a reward as it said pending for 7 days but it has almost been a month so this is why I would like that money in my account
September 3, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
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