Jensen Beds Reviews 78

Outstanding customer service! They truly understood my needs and delivered exactly what I was looking for. From the quality of the service to the delivery, everything was smooth and professional. I’m extremely satisfied and would highly recommend them 🌟🌟🌟🌟 🌟

I first spoke to John,who was very helpful and a pleasure to communicate with.Fruga was also very
efficient and easily helped us to progress our upgrade
order.The two men who had to endure a long and difficult journey from Surrey to Devon quickly installed our new mattresses and toppers and also fitted a new motor to restore our automatic function.All with a smile.We are so grateful for your excellent service.

Fruga couldn’t have been more helpful. No hard sell. Encouraged to take time to decide options.
We already have a Jensen, 10 years old, so can trust quality and performance.
You don’t always get what you pay for. In our experience you definitely do with Jensen
Fruga, again many; many, thanks

Great bed, good quality and nice price. Sales people were very informative and helped with the proper selection. Delivery was smooth as well as disposal of my old bed and assembly.

They even sent me flowers after. I’ve slept very well every night since then. Was quite expensive but as they say, health is wealth.

We just purchased our second Jensen Bed and we are so happy with it. It looks amazing and is so comfortable and know from experience it will last years.

You can buy cheaper beds, base, mattress & headboard but they will not last as long as these beds. Our first bed is over 10years old and still looks and feels brand new.

Quality sleep is so important, especially as you get older. Cost per sleep over 10 years is nothing (0.82cents per day) (bed cost 3,000€). You spend more on coffee a day.

Great beds. Great service. Highly recommend.

Excellent service and a personal touch

I recently bought a bed from Jensen, after a friend recommendation, and I have to say the experience was outstanding from start to finish. Jonna, the sales agent who helped me, was incredibly attentive and accommodating. She really took the time to understand what I needed and made sure every detail was right. Her professionalism and warmth made the whole process feel effortless.

What truly stood out was the personal touch, the attention to detail and even a flower delivery to my home after the purchase. That level of care is rare these days, and it genuinely made me feel appreciated as a customer.

Highly recommend both the product and the team. They turned what could’ve been a simple purchase into a genuinely pleasant experience.

I love my Jensen bed.
Since i received it 6 months ago my sleep has improved from 4-5 hours of badly sleeping to 7-8 hours of comfortable sleep.
Thank you Jensen beds.
I would highly recommend it.

We recently purchased our Jensen bed from the Chelsea showroom, and from start to finish, the service has been absolutely outstanding. Fruga, the senior brand ambassador, was exceptional—attentive, knowledgeable, and incredibly responsive to all our pre-purchase questions. Nothing was too much trouble, and every interaction was handled with warmth and professionalism.

Our journey with Jensen beds began when we first experienced them at the Blue Lagoon and Saga Hotel in Iceland. The sleep quality and comfort were unlike anything we’d experienced before, and we knew then that we needed to invest in one for our home.

Now, we’re the proud owners of a Jensen Premier Continental with a superior topper, and it has completely transformed our sleep. It truly is the best night’s sleep we’ve ever had—every night feels like a luxury hotel stay.

Thank you to Fruga and the team at Jensen for your incredible service and for helping us find the perfect bed. We are absolutely delighted.

The worst company I have ever encountered. They completely disregard their customers’ need for quality sleep. I purchased a box mattress, only to receive a bed that looked like a cheap imitation. Even IKEA and Jysk produce sturdier bases with integrated slats and solid pine frames.

I simply cannot comprehend how a company can treat its customers with such blatant disregard and discrimination. I genuinely pity the business and the corrupt leadership culture it seems to foster. Never in my life have I witnessed such a severe depreciation in value. It is beyond belief that a box mattress could be manufactured with such poor quality.

It is deeply disheartening to see customers being treated unfairly, and it speaks volumes about the company’s management style and culture. Jensen has truly disappointed on every level.

After 5 months of rough sleep on a Tempur Mattress my body was in pain and agony, it would take me 30 minutes to just get out of bed being only 35 years old this shouldn't be the case.

My Jensen Bed was delivered yesterday, it took one night sleep all my body pain has disappeared. getting out of bed took 5 minutes and my mood is incredibly happy!

Please make sure you make the right choice when purchasing a bed.

Having weight trained and been sporting for most of my life (I’m now 63 and still a touring musician) I’ve become increasingly aware that consistent, restful sleep is definitely one of the most powerful ways to support well-being.

With this in mind, the seemingly simple act of buying a bed assumes way more importance than I'd realised. That's why companies such as Jensen, employing exceptional representatives like David and Fruga, are so vital, as I’ve discovered.

I have recently purchased my second Jensen bed and while it was a significant purchase, I've learned to view it as a long-term investment in both my comfort and health.

And I’m pleased to say that I don’t regret a penny of my spend. David and Fruga went above and beyond to ensure my satisfaction, offering not only extensive product knowledge but also remarkable patience, courtesy, and genuine care throughout the process.

For anyone in the market, I highly recommend visiting David and Fruga at Jensen Beds in Chelsea Harbour before making a decision. Their expertise and attention to customer care make a real difference.

I needed to source an adjustable bed, at very short notice. After making enquries in different directions, we were led to Jensen Beds. Ordinarily they would make a bespoke setting for your bed, they appreciated the short notice nature of our request and were able to provide a bed from stock. It was expertly delivered and assembled within 48 hours. From the sales team to the delivery team, everyone was knowledgeable, professional and helpful. The quality of the product itself is excellent. There are enough variations and accessories to suit all design decor. The bed mechanism seems robust so far and looks to stand the test of time. I am informed it also gives an excellent night's sleep, which is clearly the key factor. After sales service is also excellent. We needed some additional split top sheets, as two of the ones we ordered were of the wrong size. There was absolutely no issue at all in changing them and the replacement sheets were delivered in person same day. When investing in a bed like this, Jensen's have set up confidence that there will be good aftersales care should we ever need it in the years ahead. Who could ask for more from a company? Highly recommened.

Excellent product & excellent staff at the Chelsea harbour outlet. Our bed is superb.

This is the third Jensen bed that we have purchased.
Both David and Fruga where most helpful when we visited the Design Centre.
Everything from deciding on which bed to delivery went without a problem!
10 months on and we're still sleeping soundly, zzzzzz
I have no hesitation in recommending Jensen Beds, 20 plus years of comfortable sleep... I guess says it all !!

The first time we met in the retreat at blue lagoon. It was love at the first sight. Then back home I couldn’t stop thinking of this bed. Finally I had my own bed. The first night was like sleeping on clouds. Now going to bed is every night a pleasure. No back pain. No neck pain. Thank you good people of Jensen bed for making this love story possible.

I have an old Eden bed, still the most comfy and slick bed I've ever had.

Worst company ever
Not able to check prices, they are not able to inform me the prices.
When looking online several dealers have sales and what not, not able to tell if they are scamming me or giving me a good offer. Not able to check value or price on the beds..

I have a very damaged back from several accidents and operations. Imagine my surprise, when i travelled to Norway, and my back suddenly improved over a few days. Having researched why it became clear it was the bed! A Jensen Bed no less.

On returning to the UK we contact them and their UK store in Chelsea. They were brilliant answering my questions and refining which bed would be best. We visited, tested and confirmed the correct one. Nothing was too much trouble and we went away excited waiting for our bed to arrive.

it was delivered by their delivery team from Ballards who were superb. So far I can feel my back improving every night i sleep on the bed. How? I have been unable to sleep through the night for over 2 years. Last night I went to sleep and woke up this morning. What a relief. What a bed! Super comfortable, different so it does take some getting used to, but oh so good. Thank you Jensen and your UK team

Catastrophic customer service. Uncomfortable beds with a very strong smell. Customer service did not even try to find a solution with us.
Don’t buy a bed there!!!

super disappointing. I bought a bed from Jensen expecting it last for 10 years, with an expectation of replacing the topper after 5. Instead we had issues quite quickly. The bed has never been comfortable and within a few months, it bowed in the middle. The retailer refused to do anything and Jensen refused to intervene. Now within 5 years we are sending the bed to the dump - The bed before, an IKEA one that cost 10% as much, lasted much longer.

So do not believe the guarantee promises. They will not resolve any issues and you do not get what you pay for.