Flights on time both ways. Friendly and competent ground staff and cabin crew. Ground staff actually seem to care about customers which cannot be said for other airlines. All that said, very disappoin... See more
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Review summary
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Reviews shaping this summary
My experience was mainly good but informed about lack of food & drinks before flying. Whilst away there was a report that there had been a problem but all supplies had been resumed. Again, 2 days b... See more
We have always found Jet2 staff to be very customer oriented, we took advantage of the Twilight drop off in Glasgow for the first time, which made our travel so much easier... Every member of staff th... See more
Chaotic departure from Tenerife South ,3 hours late taking off due mainly to passport control problems. Flight itself was good as usual with Jet2. The all day breakfast was awful. The omelette would... See more
Company details
Written by the company
Enjoy a friendlier flying experience with Jet2.com! Get low fare flights to over 50 destinations from nine UK airports, along with allocated seats and a huge 22kg baggage.
Written by the company
- Coronavirus (COVID-19)
- Voted Best Airline – UK and Best Low-Cost Airline – Europe at the Tripadvisor Travellers' Choice Awards for four years in a row, Jet2.com’s the top place to go for friendly low fares. With us, you can snap up one of our incredible deals. We’ve got daily flights departing from our nine UK bases and more than 70 destinations across Europe and beyond to pick from. You’ll find beach destinations, ski spots and some of the world’s best cities among the line-up, meaning you can choose the place that suits you best.
- What we’re doing
- Your safety is our priority – always. Things may look and feel a little different these days, but we want to reassure you that you’re in safe hands when you fly with us. Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great flight. During your journey, you may find some things have changed, but we’ll look after you throughout:
- • Looking after you before you go: There are some simple steps you can take to give you extra peace of mind before you even take off, like checking in online and downloading our app to use mobile boarding passes.
- • Looking after you at the airport: Your wellbeing is our top priority, so expect to see some new measures to keep you safe and sound, such as social distancing, wearing a mask at all times and boarding in small groups.
- • Looking after you in the air: Our planes are deep cleaned daily and kitted out with HEPA filters, plus we’ve switched to a more contact-free experience onboard.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0333 300 0042
- customer.service@jet2.com
- www.jet2.com
4.4
Excellent
137K reviews
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Flight delayed
Our original flight time was move to later then we had a further delay. We queued in the air tunnel to board and had to return back to the waiting area whilst a tyre was then changed.
We finally boarded but were delayed so much that we had to incur an additional out of hours charge for our hire car.
Thank goodness they’d stayed open.
We finally arrived at our resort at 2am.
We were also delayed on our return journey
May 22, 2026
I had a really good flight
I had a really good flight, could understand the captain when he spoke over the tannoy, staff were lovely...
May 31, 2026
We fly with jet2 to cyprus every time…
We fly with jet2 to cyprus every time we go.The staff are always very friendly helpful and polite.Nothing is ever to much trouble.We even recommended to all our friends.Booking on line is really easy right down to getting the boarding passes.
May 18, 2026
Lies
Having traveled with Jet2 many times I was disappointed when receiving email explaining why we were being delayed, as it was totally false.
The email told us it was due to air traffic control, this was a lie as we already knew the reason was down to baggage loaders putting the bags on the wrong aircraft. These things happen so why not tell the truth.
May 30, 2026
Although
Although, due to warehouse fire that caused issues selling duty free, staff were still attentive and as friendly as ever, always outstanding
May 31, 2026
Excellent flight!
June 6, 2026
No issues except the return flight
The experience was satisfactory with the exception of the return journey, which encountered a slight delay. As individuals who are deaf, we were unable to receive updates proactively and had to request information. We suggest that representatives provide information to all passengers, including those who are deaf, in a timely manner, rather than waiting for inquiries. It was observed that hearing passengers were informed, but deaf passengers were not. We believe it is crucial to ensure that deaf passengers receive the same level of communication as hearing passengers. Thank you
May 31, 2026
Head and Shoulders above the rest.
The whole Jet2 experience from Airport to cabin crew was as always Perfect. No silly little schemes to extract more money from you like your bag is an inch too big or 500grms overweight.for a budget airline they are head and shoulders above the rest.
June 6, 2026
Plane was late
Plane was late, no staff at gate and then when there was, no one telling anyone anything. Then waiting to board on jetbridge for 15 minutes. Staff walked by to check what was going on, but no one said why... very poor service at BHX
May 31, 2026
Check easy at both EMA and Málaga
Check easy at both EMA and Málaga. Plenty of helpful staff, easily identified in their red shirts.
Web site easy to negotiate.
June 5, 2026
Absolutely shocking service
Absolutely shocking service. Plane delayed twice including overnight. Not sent information about the next flight we were out on so had to find out from other passengers. Different level of service for Jet2 package holidays who had a lot more support. Spoke to 4 people at the airport and 3 on the phone, who either gave different information or conflicting information. When we did get a food voucher it was for Uber eats which none of us have the app for and we couldn't club together so all of us had to sign up individually. Just generally a really poor experience throughout. Won't be using them again..
June 7, 2026
Unprompted review
Smooth and friendly.
June 6, 2026
Terrible food!
The flight itself was brilliant as always but OMG the food was horrendous! We travel regularly and always pre-book the all day breakfast. As I understand it, the caterers have changed, but I WONT ever be pre booking the breakfast again, it was inedible and a total waste of money, the poached egg ‘disc’ was discoloured and so rubbery you couldn’t even cut it!
May 31, 2026
No complaints everything went well 👍
June 5, 2026
Every time I go on Jet 2 been on…
Every time I go on Jet 2 been on hundreds of times I would always give it 100%
May 30, 2026
I appreciated how the pilot and the…
I appreciated how the pilot and the crew managed the delay we had to face on the way back.
The pilot spoke clearly and gave us the real reason for the delay in a clear honest and professional way instead of using the usual "technical reasons". As a result there was no complain. I felt looked after and respected.
May 30, 2026
All Jet2 staff we met were excellent
All Jet2 staff from Belfast Airport, in flight staff and Jet2 Tenerife airport staff were excellent. We had a problem and quite a delay with assistance staff in Tenerife airport (I think due to the delayed arrival of the plane) but Jet2 staff were great and got the required wheelchair assistance needed
May 9, 2026
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