Jeulia Jewelry logo
Visit website

Jeulia Jewelry Reviews 

13,186
•
TrustScore 4.5 out of 5

4.5

Jewelry Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful designs of the jewelry, often highlighting its durability and unique craftsmanship that garners many compliments. Many people found the website easy to navigate, appreciating the straightforward ordering process and the wide selection of items, making their overall shopping experience pleasant and efficient. However, some customers also noted concerns regarding order delivery times, with several mentioning significant delays or items taking a long time to arrive. Additionally, a few people experienced issues with product quality, such as finishes peeling off or items losing their color and fading to bare metal shortly after purchase.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the durability and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the website easy to navigate and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the outstanding... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration over... See more

Website

Users describe positive interactions with the website, finding it easy to navigate, browse, and select items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased jewelry from Julia before and I still have the pieces that I purchased and they are still in brand new shape and it's been years! I enjoy their deals and coupons that they offer and the... See more

Rated 5 out of 5 stars

Their customer service is great. I always received a reply to my questions or concerns. I just placed my first order and looking forward to receiving my 2 rings and hope they are as beautiful and soli... See more

Rated 5 out of 5 stars

Very good website that's easy to look through and read. The price of the jewellery is considerably cheap compared to other jewellers. Can't wait to receive my order

Company replied

Rated 5 out of 5 stars

All of my pieces from Jeulia have been beautiful so finding the bracelet I had been looking at for a while on sale was a bonus. This is quality jewelry at a great price.

Company replied

Company details

  1. Jewelry Store

Written by the company

At Jeulia, jewelry is more than an accessory - it represents something much more profound. Through jewelry, we're endowed with the ability to not only personalize a look, but also evoke emotion and create memories. This is the very mentality of Jeulia; we create premium, artisanal jewelry that embodies both who you are and what you stand for. Custom Jewelry, Engagement Rings, Silver Rings.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(13,186)

4,808 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

You are a great company

You are a great company been buying from you for years love it . Your jewelry is beautiful and wears very well still have all mine worn for years get many compliments

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with this product

I am very satisfied with this product. The quality exceeded my expectations, and it works exactly as described. It is well made, easy to use, and offers great value for the price. I would definitely recommend it to anyone looking for a reliable and high-quality product. Thank you for such an excellent experience!

July 7, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bad quality, bad customer support.

I ordered a ring, but the black finish began peeling off after just a few days. Despite sending several emails and support tickets, I was offered a replacement ring for €30 — even though I had clearly stated that I wanted to return the item for a full refund.
The product quality is poor, customer support is difficult to reach, and there is little understanding when it comes to returns.
My fiancée is also unhappy with the quality.

June 5, 2026
Unprompted review
Jeulia Jewelry logo

Reply from Jeulia Jewelry

First and foremost, please accept our most sincere apologies for the disappointing experience you and your fiancée have had with our ring. We are truly sorry to hear about the peeling issue and the frustration you faced when trying to resolve this with our support team. It is completely understandable that you are upset, and we deeply regret that we have not yet met your expectations regarding both product quality and customer service.

We take matters of product quality and customer satisfaction very seriously. However, after thoroughly checking our system, we are currently unable to locate your order information. To help us investigate this issue directly with our factory and provide you with the proper resolution, could you please provide us with your order number or any other relevant details (such as the email address used for the purchase or the date of the order)?

Once we have this information, we will immediately look into the root cause of the quality issue and process your full refund request promptly. We have also sent you a direct message to gather these details, and we would greatly appreciate your cooperation so we can make things right for you.

Thank you for bringing this to our attention. We are committed to resolving this matter for you as quickly as possible.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look