JML Reviews 

Ordered beginning of July. I am still waiting for delivery. 8th August
I have contacted numerous times. Mostly ignored. Then asked to write a review. I did just that.
I was contacted within one hour. Going to put the money in my back as they had delivered to the wrong address. Going to return in two to three days. I am still waiting it's been 11 days now.
How can you possibly justify this dreadful service?

Hi, the reason I left 3 star is because it will only do one speed. Other than that it does the job it's meant to do. If it did the two speed it would have got 5star.

I bought a chillmax fan from JML that was cheap and nasty rubbish ..has a stand that doesn't support the fan so effectively useless unless hand held. JML charged me for the return and refused a return delivery refund . AVOID them

It doesn't tell you that only fit people can use this. If you have high blood pressure, no, don't use, if you have a knee replacement or hip replacement no, not for you. This should be made much clearer before you buy this foot massager.

The service was excellent, my product came after a couple of days ,

Fast delivery. Good product.
Item as described

Bought the sunglases where ok,bought the zen feet and it says do not use if you have heart problems or pacemaker,nve said when i read the advert as i have both,told by stroppy call centre worker "shouldnt have bought it then,,its on the back of the box"told tio send back,cost me £5 to send it back,lost a tenner altogether then wont be buying from them again

Items arrived on time and were as I expected so no complaints.

My 91yr Mother placed a phone order with JML during the conversation she was asked for a password, with no understanding why. She then recivced a letter from Froogul.co.uk. Informing her she had created an account, initially costing £1.99 registration charge and then a monthly charge of £29.99. This completly frightened her, when I ask where it had come from she had no knowledge. When I eventually found the conection to JML, and asked her if the person she spoke with had expalined the reason for a password, she said no......This is unacceptable behaviour ......JML has a resposibility to its customers to be clear in what they are asking, other customers who have been caught out have racked huge bills via the monthly subscrition without realising, strangley they are mainly the Older Generation! I'll leave the thought with you.

I bought a zippy carpet sweeper for my 92 year old severely arthritic mother and it has a one year guarantee.
It is still within this guarantee and was returned as not working, Zena Clark from customer services has said it is faulty and can't be repaired, will not give reason for what is wrong with it and refuses to give a refund only a credit note. Disgusting, rude customer service avoid this product and company.

The product didn’t fit and had to be returned. So as well as paying £4 I had to pay another £4 to return it. So it cost me a total of £8!
As a bra is something that is likely to be a wrong fit I think some concession should be made for returns - either free delivery or free return - not both. I like JLM products but will think twice in the future before buying.

ordered sunglass buy 2 get one free lol
still waiting for the free pair
other then that ok

Excellent product. Does exactly as required.

Strongly recommend. Very good for anyone with disabilities.

Thank you

I bought these for my husband,he was waiting to get new glasses after Cateracts were done and needed sunglasses to dull brightness after operation ,when first got them they where a bit tight on his head but after using them they obviously give ,he recommends them very highly better than the reacterlights on his reading glasses when in sunlight

THE SERVICE WAS EXCELLENT WHEN I BOUGHT THE CHILLMAX FAN AT A GREAT PRICE AND SHOULD ARRIVE IN GOOD TIME AND GREAT VALUE FOR MONEY AND IT WAS EASY TO ORDER AND IT ARRIVE VERY QUICKLY AND GREAT CUSTOMER SERVICE AND JML DIRECT IS A GREAT COMPANY TO BUY FROM.

I am deligted with my mini fan. It is extremely handy folding up as it does and with a rechargeable battery too. I did pay extra for the postage because I needed it (this heat doesn't agree with me) as I was going away. When it arrived I wasn't sure ow to charge it up so I rang a very helpful lady who explained to me how to do it. Now everything is fine. It is really handy and good value.

Excellent range of quality products.
Easy to use website with ease of ordering and payment options
Delivery received quickly.

Product delivered on time and well packaged for safety. Works as advertised

Brilliant, I have bought many things from JML over the years and I have always been happy with their products