John Lewis is not the wonderful store with great customer service that it used to be . Like everyone else it has outsourced its customer service to foreign call centres and there are two main problems with this . 1) language barrier 2) lack of empathy. I had a mattress for two days protected by a new waterproof protector and they refused to exchange it because I hadn’t bought one of their protectors. This was absolutely not explained to me at the store in Bluewater when I purchased the mattress. They have not only lost my custom but all my friends and family and people I meet will now know that John Lewis is broken . I’ve had much better customer service from a budget bed store

Edit update : I telephoned the number you gave me Steph and spoke to a guy who (after lecturing me about reading small print) has reinstated my right to have a 60 day comfort trial so I will adjust my score accordingly.

John Lewis are consistently reliable as a retailer for quality, style and customer service. They continue to be my go to, first choice when I’m shopping for clothes, home ware and gifts. It’s great they have brought back the ‘never knowingly under sold’ promise. Delivery is usually prompt and returns are sorted in a timely manor with no fuss.

Effective and efficient service from start to finish.
Delivery and installation prompt and efficient, fridge freezer was delivered and installed, old one removed within the space of one hour.

Easy browsing experience resulting in a considered purchase.
Having both attentive staff and great product range makes JL a winner

From the start to finish, the whole experience was excellent. We went to the shop in Blue water. The salesman was excellent he was very helpful. Everything was delivered on time. we love the product.

Excellent online shopping experience from start to finish. The website was easy to use, ordering was straightforward, and my item arrived quickly and well packaged. Great quality product and excellent service as always. I wouldn’t hesitate to shop with John Lewis online again.

Delivery service and the two guys delivered the chest of drawers and bed side cabinet were absolutely amazing.

I had a great experience with a replacement order. The original order was'lost' by the courier company, DHL, that was supposed to deliver the item. They told me to refer back to John Lewis. JL customer service was excellent and I was able to get my item expeditiously, through a different courier.

Everything went smoothly and no issues

Always very helpfull The thing that I wish the company would price things individually

Friendly helpful and knowledgeable staff

The care, support, and precious time given by the staff member who helped my wife and I decide on the colour and fabric of the drapery we bought for the lounge

Purchased the item I wanted. Staff very helpful and polite

Helpful, knowledgeable staff and value for money

I found some great pasta dishes at a reduced price because they were seconds, but I couldn't see any defects.

The hand held fan is amazing! It was such a treat wandering around the Cheltenham branch before we bought it - there are too many tempting things to buy - well done John Lewis! The fan has been picked out as the no 1 hand held fan this summer in the Times newspaper! 🙂

1) Arrived on time, installed it.

But I was informed that this latest Sony Bravia 9 65in TV did not have an optical plug to connect to my Bose soundbar. I was told to get a HDMI Lead.
Sceptical, I had a good look at the ( complicated) back panel and sure enough THERE WAS a plug hole marked optical.
2) There was a SONY pre order incentive of a £300 cashback and a free smaller TV J Lewis that the salesman showed me.
But when the sales invoice and confirmation came there was no mention of it.

Took a while for them to put it right

My order was dealt with quickly and efficiently.

Excellent service

Delivery men refused to take the packaging from my item back for recycling, although it states this is what they'd do.
I called c/s who advised i would have to pay for this 'service' although it doesn't state this anywhere on my order. Although I called ahead to advise of the several flights of stairs in our home, I ended up carrying part of my order up my stairs. They pushed one part of my order up my newly painted stairs instead of lifting it up although there were two of them. Very unprofessional from John Lewis..I expect better.