Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always, easy, efficient, helpful and friendly staff. Only issue was I was very disappointed to learn the bureau will no longer give the personal touch by having to order in advance. Such a shame... See more
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Excellent to interact with the staff who were polite and helpful. Good exchange rate, compared to others. It would be a great pity, and a mistake if, as reported, John Lewis were to shut down its in... See more
Company replied
Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Reply from John Lewis Money
Hello, thanks for using our Travel Money service. We're pleased the process worked well for you. ^Alan
Web site was easy to navigate
Web site was easy to navigate. The exchange rate was excellent. The travel money was easy to order . Was able to pick up from my local John Lewis store.
August 7, 2026
Reply from John Lewis Money
Hi Brian, we are delighted you found our exchange rate to be competitive and found the process easy. Thank you for choosing our Travel Money service! ^Angela
Reply from John Lewis Money
Thank you for choosing our Travel Money service Daphne, we are pleased to hear you found the process to be easy. ^Angela
Reply from John Lewis Money
Thank you for sharing your positive experience, Andrew. ^Angela
Foreign Exchange ready to collect the next Day
Ordering my foreign exchange online was very easy, and the money was ready to collect at my local Waitrose the next day. As always, it was a pleasure to deal with the Waitrose staff at my local store.
August 1, 2026
Reply from John Lewis Money
Hi Emma, we are pleased to hear you found our Travel Money, click and collect service very easy to use. We really appreciate your kind feedback about our Partners at your local Waitrose store, thank you! ^Angela
Quick and easy
August 7, 2026
Reply from John Lewis Money
Hi Tamasine, thank you for your review, we are delighted to hear you found our Travel Money service to be quick and easy. ^Angela
Reply from John Lewis Money
Hi, thank you very much for your kind feedback, and for your 5 star review! ^Angela
Ordering foreign currency online & In store
Struggle to find the foreign currency section on rhe website, fi ally found after a couple of minutes and it was easy to order online, and quick notification when your money was ready for collection, I also order some foreign money in store very easy, apart from being told that this service will be ending so love coming in store to order my money. The staff were very helpful providing that personal service.
August 6, 2026
Reply from John Lewis Money
Hi Miss Weir, thank you for choosing our Travel Money service. We really appreciate you taking the time to share your feedback. ^Angela
Reply from John Lewis Money
Thank you for sharing your positive experience, Ruth. ^Angela
Very easy process
Very easy process - ordering on line to collect at local Waitrose store
August 6, 2026
Reply from John Lewis Money
Hi, thank you for using our Travel Money service, we are pleased to hear you found our click and collect service to be very easy! ^Angela
Excellent friendly service at JL
Excellent friendly service at JL, Kingston upon Thames
July 31, 2026
Reply from John Lewis Money
Hi Angela, that's great to hear, thank you for your kind feedback! ^Angela
Getting the euros was very easy and…
Getting the euros was very easy and straight forward. I pay for most things with my credit card so i didn't even consider using my debit card sadly to pay for this. So yes you guessed it on £700 euros I have been charged £21! My own stupid fault.
July 24, 2026
Reply from John Lewis Money
Hi Donna, thank you for choosing our Travel Money service, we really appreciate you taking the time to share your review. ^Angela
Very simple and efficient service
Very simple and efficient service. I will definitely use if again.
August 1, 2026
Reply from John Lewis Money
Thank you so much for sharing your positive experience, Gillian. We look forward to welcoming you back again soon. ^Angela
Great service
Great service, straight forward no hidden extras and John Lewis staff a delight. Best in the business like usual.
August 6, 2026
Reply from John Lewis Money
Hi Jon, thank you for choosing our Travel Money service, we really appreciate your kind feedback! ^Angela
Mis sold credit
I was given a credit limit on application which subsequently lowered when it arrived for no other reason than some administration issue.
August 1, 2026
Reply from John Lewis Money
Thank you for sharing your review Christine. I'm sorry you're unhappy about the reduced credit limit on your card. If you would like to raise the issue further - please call our dedicated team on: 0330 175 6825 - they'll be happy to discuss any outstanding concerns. ^Trish
Reply from John Lewis Money
Thanks for sharing your review Judith. We appreciate your kind comments and are delighted you're happy with the easy process. ^Trish
Good exchange rate but mostly received 50 euro notes.
The exchange rate was very good, at the time of purchase £1 =1.15 euros. However, I ordered online to collect on Tuesday 21st July and when I arrived in store, it was not ready. On top of the order being late, 250 euros was in 50 euro notes, hardly ideal given that I was travelling to Montenegro and very few businesses were able to break into a 50 unless I made a significant purchase and there was no option of changing them. Unfortunately there was no option to request particular denominations online, perhaps consider implementing this feature so that customers are not given unusually large notes that are difficult to change.
August 5, 2026
Reply from John Lewis Money
Thanks for sharing your review Scott. We're sincerely sorry your online order wasn't quite ready for collection as expected. Your feedback regarding the ability to request specific denominations online is valuable. We are always looking for ways to enhance the customer experience. Suggestions like this are welcome and will be reviewed when considering any future changes to our service. ^Trish
Every where accepts the John Lewis card…
Every where accepts the John Lewis card and with have experienced no problems
August 1, 2026
Reply from John Lewis Money
Hi Joseph, thanks for choosing to have a Partnership card with us. We appreciate your feedback. ^Gina
Reply from John Lewis Money
Hi Maria, we appreciate your feedback, and great to hear you were provided with good service. ^Gina
Reply from John Lewis Money
Hi Natalie, we appreciate your comments and feedback. ^Gina
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