Joseph Joseph Reviews 

Through no fault of the company or product, I dropped and broke my toilet brush holder the moment it arrived. The staff at Joseph Joseph were very helpful and, although they had no obligation to do so, sent me a replacement for which I am very grateful. Buy from this excellent company, direct if possible, as you will receive first class service - thank you to Joy who liaised with me over this!

Customer service for me was impeccable! I was blessed with a lady called Cindy who quickly dealt with my issue promptly emailed me back and forth and resolved my issue. Thank you Cindy for all your assistance.

I bought the Totem 60 Max in Graphite to cope with the new refuse bin collection changes by our council. Now have to share household waste among three bins and this has made a messy job straightforward. Food waste, general waste and bottles plus cans and plastic assigned to the three areas in the bin. Looks great, matches my pale grey kitchen with graphite handles - winner, and works smoothly. Filter keeps bin smell free too. Delighted with my purchase.

I am very happy with the products and the customer service who was fast and efficient to follow up on my query

I love the Joseph Joseph products I have at home - they all have a practical twist on your standard ones from other brands. I had the coating start to come off a 2 year old baking tray and contacted Annalise from support who sent me out the full three pack of trays as a warranty replacement - amazing service!

Delivery time was a lot slower than I expected and the company was let down by their courier. That being said, the customer support (Annalise in particular) was fantastic and arranged for the undelivered package to be credited quickly to my card. I love Joseph Joseph and will always buy their products but I recommend they use a different courier.

Prompt delivery, affordable quality products at reduced price. Helpful advice j support from Customer Service.

Fantastic customer service, Kokila went above and beyond to be more than helpful.

We ordered a totem bin lid to replace our old one. The new lid arrived with a broken hinge, not the quality we'd expect. However Ruth from customer service arranged a replacement lid straight away with any fuss on next day delivery. Can't fault the response - excellent customer service.

Buy from a reputable retailer and not directly from them. Their chosen courier is an utter joke. AVOID. AVOID. AVOID

***EDIT***

I got your reply saying you'd investigated and the courier left a calling card. I've since replied explaining I have a Ring video doorbell asking for the date and time it was left so I can provide video evidence they didn't come within 100m of my property. Best of Luck with your claim

I really like the products. I have been ordering for years. Products are high quality, modern, and work well. Customer service is excellent.

This is a bit of a strange one. Although the item I ordered (FridgeStore™ Under-Shelf Collapsible Can Dispensers) were too small to fit in my Samsung American style fridge freezer, the after sales service I received from Annalise in the customer services department was over & above the call.

Due to personal circumstances, my purchase was far outside of the usual 30 day returns window AND I didn’t have the original packaging. However, Annalise has allowed me a free return and full refund nonetheless. For that reason, the five stars I have given should be doubled and Annalise deserves a healthy raise!

Ordered soap dispenser, order process easy and delivery prompt. When arrived the dispenser had two small marks visible on the body of the dispenser. I took photos and emailed customer services.
Ruth responded the very next day with an apology and advised that a replacement would be despatched immediately. This arrived two days later and is in perfect condition.
Thank you Ruth for sorting the issue so quickly and efficiently.
Love the dispenser, simple design and looks great in the bathroom.

Great service when ordering & delivery, however customer service leaves a lot to be desired.

I have several JJ products & have had no issues up to approx 2 months ago. My lovely stainless steel hand soap dispenser started to rust around the base, I contacted JJ with photo evidence, to be advised there was nothing they could do & to make sure I kept it dry.

2 months on the stainless steel has now split in 2 places, handsoap leeks & its unusable. Have again contacted customer services with photo evidence & no response. Very disappointing!

I have now been contacted by J&J & i have to say, they have turned it around. They have acknowledged that the product is still under warranty & is defective. The service from Annalise is what was initially expected & she has agreed to a replacement. Great service!

Fast, efficient, and reliable support.

Had a great experience working with Kokila in the customer support team.
The bin we had ordered last November lid started to play up meaning it wouldn’t open as it should.
After a couple emails I received confirmation that a replacement lid was on its way to me.
The lid arrived within 6 days of raising the issue and my problem was fully resolved.
Thanks to Kokila for their efficient service to ensure an issue turned into a great experience.

After a brief back and forth with the customer service, they sorted my issue with the lid of the bin. 5 star service

I couldn't be happier. My Titan garbage can had a mechanical part that broke and because it was still under warranty they are sending me a new one.
I emailed them and they got back to me the next day.

I had an issue with a Joseph Joseph mop where the water bottle was leaking. I bought the mop from John Lewis who would not deal with the replacement as they said their policy for warranty was only to cover for one month.. I did explain to them that the consumer credit act 2015 meant that the actual liability was with them.
Feeling very despondent I got onto the Customer Service individual Cindy at Joseph Joseph who could not have been more helpful and apologetic for the product developing a fault. A new mop was dispatched immediately and I cannot say enough about how well Joseph and Joseph treated me.

Totem 60l bin, great idea but in reality the bin has a design fault with the lid and the mechanism fails ,the original one I purchased at the time had a 10 year GUARANTEE , so consequently they replaced it three times so I feel a bit sad complaining however the last replacement has again failed on the hinge and now out of guarantee they will not replace it ,every bin exactly the same issue read through the reviews...