I got the "unlimited tier", which caps bandwidth at 5TB, but I haven't even gotten my storage 1/4ths filled - and that's after having backed up all 4 of my systems. Jotta has not only synchronization... See more
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See what reviewers are saying
I've used Jottacloud since 2012, mainly for photo backup. It's reliable, easy to use, and offers unlimited storage. Sync works well across all devices. It supports photo metadata like geotagging, b... See more
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I initially chose Jottacloud as they abide by strict privacy laws. Knowing that my data will not be shared, sold, or fed into systems I have no control over is really important. The app and web interf... See more
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Jottacloud has all the features i needed. A sync folder, ability to backup and sync specific drives including external and also an archive functionality for files that are to be in the cloud only. I s... See more
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Company details
About Jottacloud
Written by the company
Jottacloud is a Norwegian cloud storage service built on the values of privacy, simplicity, and sustainability. We help individuals and businesses back up, sync, and share files securely and seamlessly, while giving full control over your data. Our servers are located in Norway and under strict Norwegian privacy laws, and we ensure your digital life stays private, protected, and out of reach from anyone but yourself.
Founded in Oslo, Jottacloud has grown into a trusted platform for hundreds of thousands of users across Europe and beyond. Whether you're a photographer looking to preserve precious memories, a freelancer organizing work files, or a business managing large volumes of data, Jottacloud offers flexible plans and intuitive tools to fit your needs.
We believe in sustainable digital habits. That’s why we power our services with renewable energy and continuously work to reduce our carbon footprint. All our servers are located in Norway, ensuring your data is stored under some of the world’s strongest privacy law, safe from foreign surveillance and governed by GDPR-compliant regulations.
At Jottacloud, we prioritize transparency, reliability, and ease of use. Are focus is to deliver easy-to-use design, honest pricing, and a real commitment to customer support.
Join us and experience cloud storage that’s made in Europe, made for you.
Contact info
Øvre Slottsgate 5, Oslo, Norway
- +47 21 04 29 00
- support@jottacloud.com
- www.jottacloud.com
4.5
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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All data secure and yet easily accessible
A colleague once recommended Jottacloud (JC). It's independent, reliable, well-secured, and works well. I can easily access my files anytime, anywhere, and JC has a good search engine. It backs up multiple devices. I've never had any problems, so I'm very satisfied with Jottacloud.
June 6, 2025
Reply from Jottacloud
Thank you so much for trusting Jottacloud with your data! (And an extra little thanks to your colleague for spreading the word ;) We're glad to have you onboard!
credit
i canceled my sub and i got credit and i cant do anythink with it ... normaly i liked it to use it and had no issues but that its somethink that its not cool.
September 3, 2025
Unprompted review
Reply from Jottacloud
Hi there, thanks for sharing your thoughts.
When signing up, you have 14-day refund period. Canceling after that is a little bit like buying a cookie, and then leaving half of it uneaten; you can’t return it back to the bakery. But if you'd like, we can save the rest for you as credits, so you can enjoy it if you decide to come back :)
We're sad to see you go, but thank you for leaving a review.
Excellent product
Pricing, available space! The Android app works as it should, making a backup of all taken images.
August 12, 2025
Reply from Jottacloud
Thank you for your review!
Would love a GUI client for Linux
I would love a GUI client for Linux.
Recipes for running the cli on immutable Linux distros, especially making sure Jottacli can access everything in the file system.
In photo albums, I want support for subfolders so I can have a My Vacation album with subfolders for specific days or trips.
August 9, 2025
Reply from Jottacloud
Thank you for feedback – I'll make sure to bring it to the right team!
Changed to another PC and errors on…
Changed to another PC and errors on original harddrive. Attempted to download backed up files. Almost impossible. Downloaded huge zip files with breakdown of downloads as result. Had to download in pieces. Basically did not work. Downloaded only what was lost on hrddrive. The restore function did not work at all. Very disappointing as this is the reason Im having the online storage in the first place. I also sent a message but received no response.
June 25, 2025
Reply from Jottacloud
Hi there, thank you for your review. Sorry to read you've encountered several issues, It's not supposed to be this difficult, so I understand it's frustrating. The good news is that it sounds like something we can help you sort out!
But first; I'm sure you've already checked, but please make sure you have the latest desktop application in order to get the most updated version. You can find it here: https://jottacloud.com/en/download
We checked our logs based on the information we have available here through Trustpilot, and we couldn't find any correspondence with you on our end (if you gave us feedback through the button in the desktop app, then we are not able to reply as these messages are not sent to support but directly to our developers). The info here on Trustpilot might not be fully reliable though, so my suggestion is to send us an email directly to support@jottacloud.com.
Make sure to refer to this review so we can stay on top of your case :)
Great company, fast support response
Great company. Accidentally completely deleted a backup and they moved fast to restore it.
July 3, 2025
Unprompted review
Reply from Jottacloud
Thank you for the review! Luckily, we are often able to figure out mishaps and help you out – glad we could in this case, too! :)
Excellent SaaS
A reliable and efficient backup service from Jottacloud, my files and folders are updated to the cloud at a chosen time daily. This is an essential requirement for small or large data collections and provides peace of mind and security.
June 28, 2025
Reply from Jottacloud
Thank you for the review! Really glad to see you're happy with our services.
Reply from Jottacloud
Thank you for choosing Jottacloud!
Reply from Jottacloud
Thank you for trusting Jottacloud with your data for 8 years! Here's to (at least) 8 more :)
Secure in my backup
I have been using Jottacloud for some years now, after too many losses to dead harddrives. The family subscription is a great package to keep things organised for a fair price.
The automatic update between device(s), where desired, is great for ADHD creatives. Do again, one does not lose work.
Contact has further always gone well.
If I have issues, it is some of the UI in the desktop application. Yet again, that might be me.
June 13, 2025
Reply from Jottacloud
Thank you so much for trusting Jottacloud to keep your files safe :) We're glad to see you've been with us for quite some time.
Did you try to download then newest desktop app? You can find it here: https://jottacloud.com/en/download. Maybe you'll like the UI there better?
Unlimited and reliable!
I greatly appreciate the unlimited storage and think that it's perfectly reasonable that the speeds go down based on how much you're using. The fact that I can do my backups using rclone is a HUGE benefit. I've been with Jottacloud for years and absolutely plan to stay.
June 6, 2025
Reply from Jottacloud
Thank you for sharing your thoughts! We're reallly happy to read you enjoy Jottacloud, and appreciate you trusting us with your data.
Have a great day!
Best unlimited cloud
I use it very long. I have my back up on it. To bad its not encrypted but very nice
June 15, 2025
Reply from Jottacloud
We're glad to have you onboard!
Jottacloud is encrypted at rest, have a read here: https://jottacloud.com/en/why-jottacloud/encryption-and-data :)
I would like you to provide API
I would like you to provide API. So I can write ma own app to access data on ma own Jottacloud space.
June 7, 2025
Reply from Jottacloud
Hi there, thanks for the review. I'll forward your request about the API to the team.
Reply from Jottacloud
Thanks for trusting us with your data!
Really good Cloud service based in Norway
Really good Cloud service based in Norway.
Both sync and backup and apps for all devices.
Friendly and quick response from support.
There will always be something you might miss (in my case local copy on iPhone or iPad)
June 7, 2025
Reply from Jottacloud
Thank you for the review! Glad to hear you're mostly happy ;) I'll bring your request to the team!
Asked how to sort videos but not…
Asked how to sort videos but not possible at your storage. Also several pictures seem just black and probably lost.
June 6, 2025
Reply from Jottacloud
Hi, I'm sorry to read this! If you haven't already, please contact support so they can figure out what's going on with your files.
I love the way jottacloud works!
I love the way jottacloud works and i think it is the best service for this price.
June 7, 2025
Reply from Jottacloud
So glad to hear that!
Reply from Jottacloud
Thank you!
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