I had a great buying my new car. The firm offered a 24 hour test drive which meant we could relax and see how the car drove without feeling any time constraints or pressure. We got really good advice... See more
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Review summary
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Reviews shaping this summary
When I arrived for my appointment, I was greated by reception, made to feel valued and welcome. My details were confirmed, I was given a free bus pass should I want to go into town, while my Civic had... See more
Company replied
I went to my local Hyundai dealership because I was in need of new tyres. You'd think going to a dealership they would cost a bomb. But I was quite surprised at what 4 new GT Radials cost. I even got... See more
Company replied
My Hyundai experience so far has been first class. The salesperson Amy Witcombe “JT Hughes Shrewsbury”went above and beyond in helping me get my insurance sorted so we could do the handover I will be... See more
Company details
Written by the company
Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.
Contact info
3 Battlefield Road, SY1 4AB, Shrewsbury Shropshire, United Kingdom
- 01743 450888
- hr@jthughes.co.uk
- www.jthughes.co.uk
4.2
Great
204 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expert Advice
A great service from the sales force. Importantly, as a business, we also had very good advice on the right vehicle and our purchasing options.
The vehicle itself is everything we hoped for and expected it to do. Very pleased indeed.
Gary & Seona Loveman, The Britannia Inn, Aberdyfi.
April 4, 2025
Unprompted review
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A problem solved
Overall, a good experience with JT Hughes, until the day of collection.
I was on my way to collect the car at the prearranged time, when I received a phone call to inform me that the salesman who had sold us the car was no longer working for JT Hughes, and that because of a technical glitch at Honda UK., the car would not be available until some unspecified time. Apparently, Honda were unable to release the final handover document despite the car being fully paid for, registered and ready for collection. JT Hughes rescued the situation by providing us with a courtesy car until Honda had sorted out their problem. I have marked JT Hughes '5 stars' because I found their salesmen helpful in the face of Honda's problem. It was all finally resolved in the afternoon of the collection day.
June 12, 2025
Unprompted review
Nudging ***** but not quite there!
The award was to reflect that in the end, our car was supplied as ordered and we are very pleased with the Hyndai Kona Ultimate Lux Pack - but the level of communication could have been much better - there was way too much to-ing and fro-ing, emails and phone calls. And an item ordered not available in the car on collection.
A useful service would be to arrange a week or so after taking delivery, a further "training" session to iron out any issues with regards to the technology - I arranged this and the team efficiently dealt with my many queries - for which, many thanks.
June 11, 2025
Unprompted review
Great company to buy from
Great company to deal with thank you shaun tompson for sorting out my new car very recomended sales person
June 5, 2025
Unprompted review
Very helpful gave a good explanation of…
Very helpful gave a good explanation of the basic controls of the vehicle and was not put under any pressure.The test drive was excellent Ihad the car for about an hour and was able to drive it where ever I wanted. The overall experience at the Telford branch was excellent
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Michael, Thank you so much for your kind words. We are delighted to hear that you had a positive experience at our Telford branch. It is great to know that you felt comfortable during the test drive and that our team was able to clearly explain the vehicle's features without any pressure. We are glad you had the time and freedom to fully experience the car — that's exactly the kind of service we aim to provide. We hope to see you again soon.
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Absolutely awesome experience buying my…
Absolutely awesome experience buying my new car. No fuss, straight forward and very pleasurable. Kyle was amazing and really love my new car. Thank you so much
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Lee, Thank you for your fantastic review. We are pleased to hear that you had such a smooth and enjoyable experience buying your new car. Kyle will be delighted with your kind words, he will be thrilled to know he made such a positive impression. Enjoy every moment with your new car and thanks again for taking the time to leave this review.
The attitude and helpfulness was first…
The attitude and helpfulness was first class, this is my 2nd car from Telford.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Ms Thompson, Thank you for your continued support and for taking the time to leave such a great review!. Its lovely to hear that you found our attitude and helpfulness to be first class. It means a lot to us that you have returned for your second car from our Telford branch — we truly appreciate your loyalty. Enjoy your new vehicle, and we look forward to seeing you again in the future.
Excellent service and knowledgeable…
Excellent service and knowledgeable about the cars
June 3, 2025
Unprompted review
Reply from JT Hughes Group
Hi David, Thank you so much for your kind words. We are thrilled to hear you had an excellent experience and found our team knowledgeable. We appreciate your support and hope to see you again soon.
Brilliant service
Customer service was excellent, car service was excellent, I would recommend the Honda service centre to service your car.
June 8, 2025
Unprompted review
Reply from JT Hughes Group
Hi Axel, Thank you for your review. We are pleased to hear you had an excellent experience with both our customer service and your car service. Your recommendation means a lot to us. Thanks again.
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Excellent service and communication
Excellent service and communication. Sorted out the problem with little to no fuss.
June 9, 2025
Unprompted review
Reply from JT Hughes Group
Hi Chris, Thank you for your feedback, We are pleased to hear that our team provided excellent service and clear communication. It is always our goal to make the process as smooth and hassle-free as possible.
Very pleased with the service following…
Very pleased with the service following an unfortunate incidence. The Top Man saw me looking around at a replacement and he found me one straight away. he then persuaded my wife… job done.
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Arthur, Many thanks for your review, Its great to hear that the team delivered a high standard of customer customer to you.
Hyundai Kona
Had a great buying experience from start to finish with Oliver. He was very helpful. Thank you very much!
May 31, 2025
Unprompted review
Reply from JT Hughes Group
Hi Ewelina, Many thanks for your excellent review. Its great to hear that Oliver delivered a high standard of service to you. He will be delighted with your kind words. Thanks again.
Quick and Easy New Car Supply
Kyle the Sales executive made everything very easy to obtain my new car arranging for a very prompt handover.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi John, Thank you so much for your kind words. We are thrilled to hear that Kyle made your car-buying experience smooth and efficient. Providing prompt and hassle-free service is something we pride ourselves on, and it is great to know Kyle delivered just that. Enjoy your new car, and please don't hesitate to contact us if you need anything in the future.
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Great communication from start to…
Great communication from start to finish, friendly helpful staff. Excellent service thank you
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Lisa, Thank you for the wonderful feedback. We are pleased to hear that you experienced great communication and found our team friendly and helpful throughout. Providing excellent service is what we strive for, and your kind words mean a lot. Thank you again—we appreciate your support.
Second hand car
I dealt with Kyle when I went to purchase a car, he was very helpful answered all my questions and within a week I was able to pick my car up, would highly recommend jt huges
May 31, 2025
Unprompted review
Reply from JT Hughes Group
Hi Gillian, Thank you for your review. We are delighted to hear that Kyle provided such helpful and informative service during your car purchase. It is great to know everything went smoothly and you were able to collect your new car so quickly.
Kyle was very patient with us and answered several naive questions with good grace - out follow up questions were also answered - well recommended!
Kyle was very patient with us and answered all our na
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Graham , Many thanks for your review. Its great to hear that Kyle delivered a high standard of service to you, he will be delighted with your kind words.
Reply from JT Hughes Group
Hi Samantha, W are glad to hear you were happy with our communication—keeping our customers informed and supported is a top priority. If there is anything else we can help with, please do not hesitate to contact us.
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A straightforward process
Sales associate, Paul Hughes, was helpful and courteous and made the process straightforward.
May 23, 2025
Unprompted review
Reply from JT Hughes Group
Hi Ann, Thank you for your great feedback. We are pleased to hear that Paul was helpful and courteous, and that he made the process smooth and straightforward for you. We will pass your kind words on to him.
Always efficient
Always helpful, always pleasant, and very efficient. They kept me up to date with what needed done and prices, so I knew exactly how much it would cost and how long it would take.
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Jacky, Thank you for the lovely review. We are so glad to hear that you found our team helpful, pleasant, and efficient. Keeping you informed every step of the way is important to us, and it is great to know you felt confident about the work and pricing. Thanks again for sharing your feedback.
Reply from JT Hughes Group
HI Gary, Thank you for your feedback, its great to hear that you received a high standard of service.
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