Having had Hyundai cars for many trouble free years we had a breakdown and had to call out the AA. They couldn't fix it so we got it to JT Hughes in Shrewsbury and under the guarantee we were taxied... See more
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Shannon looked after us through all the procedure etc, when we returned to J T Hughes for our fourteenth Honda and in this instance our fourth CRV. The driving experience and comfort levels are top dr... See more
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Such a waste of time. Typical of today's unprofessional motor trade, advertising on their own website and Hyundai UK, cars which have been sold months ago! What could be easier than keeping your ow... See more
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Myself and my partner were looking for a new car and the only day we are both free is a Sunday. We visited two other car dealers on Sunday morning before deciding to go to this one but unfortunately... See more
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Company details
Written by the company
Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.
Contact info
3 Battlefield Road, SY1 4AB, Shrewsbury Shropshire, United Kingdom
- 01743 450888
- hr@jthughes.co.uk
- www.jthughes.co.uk
3.9
Great
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 48 hours
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Great job!
As always, the stall at JTHughes-Newtown did a great job from test drive to handover.
May 31, 2025
Unprompted review
Reply from JT Hughes Group
Hi Chris, Thank you for your kind words and continued support. We are delighted to hear that the team at JT Hughes Newtown provided a great experience from test drive to handover. It is always a pleasure to assist you, and we look forward to welcoming you back in the future.
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Customer service very good but not very…
Customer service very good but not very clear information about timescale.
May 29, 2025
Unprompted review
Reply from JT Hughes Group
Hi Richard, Thank you for your honest feedback. We are really pleased to hear you were happy with the customer service you received. We are sorry to hear that the information about the timescale was not as clear as it should have been. Your comments are valuable and will help us improve communication moving forward. If there’s anything further we can do, please do not hesitate to contact us.
Very helpful service department
Very helpful service department, vehicle issue resolved under warranty.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your great feedback. We are glad to hear our service department was helpful and that your vehicle issue was resolved under warranty. It is always our goal to make the process as smooth and stress-free as possible.
Very positive buying experience
Firstly I have had the car for a week with no issues as of yet so can't review there customer service for problem solving.
The buying experience was very positive. I dealt with Pete who was great at answering my questions and requests. Will definitely use them in the future and have no problems recommending them and Pete.
If i were to pick on something that could possibly be made better it would be a longer test drive.
May 24, 2025
Unprompted review
Reply from JT Hughes Group
Hi Chris, Thank you for taking the time to leave such a thoughtful review. We are really pleased to hear that you had a positive buying experience and that Pete was able to assist you so well, he will be delighted with your kind words
It is great to know you are enjoying the car so far, and we appreciate your suggestion about offering longer test drives. Feedback like this helps us continue improving the experience for our customers.
We look forward to welcoming you back in the future, and thank you again for recommending us and Pete.
Great service from the staff at J T…
Great service from the staff at J T Hughes in Shrewsbury. Always friendly and car serviced as arranged. Thank you.
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Susan, Thank you for your kind words. We are pleased to hear that you received great service from the team at JT Hughes Shrewsbury. It is always our aim to provide a friendly and efficient experience, and we are glad everything went smoothly with your service. We really appreciate your support and look forward to seeing you again.
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Our daughter brought our can for…
Our daughter brought our can for service and MOT. She commented that the staff she met were all lovely and helpful
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Robert, Many thanks for taking the time to leave us a 5 star rating. its lovely to hear that your daughter found the team to be very welcoming and helpful. Your feedback is appreciated.
Friendly and efficient.
The receptionist was very friendly and efficient and the service was completed within the time quoted. I was given a price for the service beforehand which was helpful as I knew what to expect.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your lovely feedback. We are glad to hear that our receptionist made a great impression and that your service was completed on time and as quoted. Transparency and efficiency are really important to us, so it's great to know we delivered on both. We appreciate your visit and hope to see you again soon.
Great experience
The car was taken in to rectify a fault so it was a recall. They also did a vehicle health check and identified a fault with the front wipers. I was given the option of having them replaced which was done quickly while we enjoyed a cup of coffee. The whole experience was very good.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Peter, Thank you for taking the time to share your experience. We are glad the recall work and vehicle health check were handled smoothly, and that our team could resolve the wiper issue quickly for you. It is great to hear you were able to relax with a coffee while everything was taken care of. We really appreciate your kind words and look forward to welcoming you back in the future.
Can’t fault JT Hughes Honda
Can’t fault JT Hughes Honda. Excellent service and attention to detail. They seem to care about my car and care about me.
Even though my car is a classic, 2003 BMW M3 and not a new Honda, I get the same level of service.
Demi on the desk is amazing too.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your fantastic review!. We are thrilled to hear that you feel well cared for, no matter the make or age of your car, especially a classic like your 2003 BMW M3. Demi and the whole team really appreciate your kind words and look forward to continuing to provide you with excellent service and attention to detail. Thanks again for choosing JT Hughes Honda
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The video is good explaining all about…
The video is good explaining all about my car
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Beverley, Thank you for your feedback. We are glad to hear that the video explanation helped you better understand your car. We aim to keep you informed and comfortable with all aspects of your vehicle. If you ever have any questions, just let us know.
“Did we deserve 5 stars”
I had an email asking: “Did we deserve 5 stars?”
Yes — 1* for each time you took my car back for repair and failed to fix the issue you promised would be resolved before I even bought it.
It wasn’t until the sixth attempt that you finally did what I had requested after the second failure: send it to an Audi garage. Had you listened then, it would have saved everyone six repair attempts, two courtesy cars, and months of unnecessary hassle.
Instead, I was left repeatedly reporting the same unresolved fault and feeling like “that customer” every time I walked through your doors.
I imagine your customer service is far better for those buying brand-new cars. Unfortunately, that’s not the experience I had. After six months of chasing, I’m just relieved the car is finally fixed.
I sent this review via email but as it wasn’t graced with a response, I’ve replied publicly. Because I can see others have had a similar experience.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi Louise, Thank you for sharing your honest experience. We are sorry to hear about the frustration and inconvenience that you faced. It is clear we fell short of the high standards we strive for.
We understand how disappointing it must have been to feel unheard, and we sincerely apologise for the way this was handled. Your feedback is important and helps us improve. Your feedback is important and helps us improve. Please feel free to reach out directly so we can discuss how to support you further.
Thank you again for your patience, and we hope to restore your confidence in our service.
Dreadful experience
Dreadful experience. On way to airport in Ioniq5 and car warning lights came on so had to return home. Phoned to make arrangements for repair and was told to bring in. After Googling and questioning whether we should drive as they were not able to accommodate until following week, we were then told not to drive vehicle and it had to be recovered.
We then had to wait for the allocated slot and even though they had the part needed the day before, it was still not finished on that day. I was dropped at work, only for me to chase when I had not heard back that it wouldn't be ready that day either.
Poor communication, customer service and after speaking with their Service Manager after requesting a courtesy vehicle to get home he said unless I could get to garage to sign papers I couldn't have car. Had he forgotten I had no way to get there after work other than to walk and they would be closed by that time.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for taking the time to share your recent experience. We would like to offer our sincere apologies for the inconvenience and frustration caused.
We understand how disappointing it must have been to experience warning lights on your vehicle en route to the airport, followed by uncertainty around whether it was safe to drive. We should have been clearer and more consistent in our guidance and more proactive in supporting you during the wait for your repair slot.
While we are pleased your vehicle has now been fully repaired and returned to you, we know the experience fell short. Please rest assured we are addressing these issues internally to improve both our communication and our overall customer service.
Thank you again for your feedback.
Baljit was very welcoming and friendly
Baljit was very welcoming and friendly. Got everything together quickly and answered all my questions.
Will be back again!
May 29, 2025
Unprompted review
Reply from JT Hughes Group
Hi Samuel, We are thrilled to hear that Baljit made you feel welcome and provided you with prompt, helpful service. She will be delighted with your kind words.
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Efficient service
Efficient service, friendly staff, nice meet and greet, very helpful
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Lisa, We are so glad you had a positive experience with our friendly team and efficient service. It is great to hear you enjoyed the meet and greet.
Reply from JT Hughes Group
Hi Hannah, Many thanks for taking the time to review your experience. Its great to hear that the team delivered an efficient service to you.
Excellent customer service from Mazda
I purchased a used Mazda from a non
Mazda dealer in Derby. 2 hours after collecting it when travelling back home to Wales the oil light came up on the dashboard. Took the car straight to the Mazda dealer in Telford for assistance. The staff there were so helpful and even though they were busy they checked the car and diagnosed the cause (there was one litre of excess oil in the engine). They took my car in and resolved the issue. So grateful for their help - best experience of a dealership I have had. Thank you
May 29, 2025
Unprompted review
Reply from JT Hughes Group
Hi Marie, Thank you so much for taking the time to share your experience. We are really sorry to hear about the issue you encountered so soon after your purchase, but we are glad our team in Telford could step in and help. It means a lot to hear that you felt supported and well looked after, especially during a stressful situation. We' will pass on your kind words on to the team. Thanks again
A happy customer
I went to my local Hyundai dealership because I was in need of new tyres. You'd think going to a dealership they would cost a bomb. But I was quite surprised at what 4 new GT Radials cost. I even got a free vehicle health check including a personalised video to keep me informed.
Yes I would recommend JT Hughes if you're in the market for new tyres.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Thank you, Mr Wirizlay, for your great review. We are pleased to hear that you were pleasantly surprised by the value of our tyre service and that the complimentary vehicle health check and personalised video added to your experience. It is lovely to know that you recommend JT Hughes. We value your support and look forward to welcoming you back in the future.
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Great staff and work
The work is always completed to a very high standard, good work to the techs and Demi and Paul are always helpful, welcoming and knowledgeable.
May 28, 2025
Unprompted review
Reply from JT Hughes Group
Hi Ged, Thank you for your kind words. We are pleased to hear that the quality of our work continues to meet your expectations. The team will be thrilled with your feedback. We look forward to seeing you at your next visit.
first class service every time.
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Dr Davenport, Thank you for your excellent review. Its great to hear that you always receive a first class service from our team. We look forward to seeing you at your next visit.
Reply from JT Hughes Group
Hi Nigel, We are delighted to hear you consistently receive first-class service from us. Your continued support means a lot, and we look forward to welcoming you back again soon
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