Having had Hyundai cars for many trouble free years we had a breakdown and had to call out the AA. They couldn't fix it so we got it to JT Hughes in Shrewsbury and under the guarantee we were taxied... See more
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Shannon looked after us through all the procedure etc, when we returned to J T Hughes for our fourteenth Honda and in this instance our fourth CRV. The driving experience and comfort levels are top dr... See more
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Such a waste of time. Typical of today's unprofessional motor trade, advertising on their own website and Hyundai UK, cars which have been sold months ago! What could be easier than keeping your ow... See more
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Myself and my partner were looking for a new car and the only day we are both free is a Sunday. We visited two other car dealers on Sunday morning before deciding to go to this one but unfortunately... See more
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Company details
Written by the company
Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.
Contact info
3 Battlefield Road, SY1 4AB, Shrewsbury Shropshire, United Kingdom
- 01743 450888
- hr@jthughes.co.uk
- www.jthughes.co.uk
3.9
Great
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and Easy New Car Supply
Kyle the Sales executive made everything very easy to obtain my new car arranging for a very prompt handover.
May 30, 2025
Unprompted review
Reply from JT Hughes Group
Hi John, Thank you so much for your kind words. We are thrilled to hear that Kyle made your car-buying experience smooth and efficient. Providing prompt and hassle-free service is something we pride ourselves on, and it is great to know Kyle delivered just that. Enjoy your new car, and please don't hesitate to contact us if you need anything in the future.
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Great communication from start to…
Great communication from start to finish, friendly helpful staff. Excellent service thank you
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Lisa, Thank you for the wonderful feedback. We are pleased to hear that you experienced great communication and found our team friendly and helpful throughout. Providing excellent service is what we strive for, and your kind words mean a lot. Thank you again—we appreciate your support.
Second hand car
I dealt with Kyle when I went to purchase a car, he was very helpful answered all my questions and within a week I was able to pick my car up, would highly recommend jt huges
May 31, 2025
Unprompted review
Reply from JT Hughes Group
Hi Gillian, Thank you for your review. We are delighted to hear that Kyle provided such helpful and informative service during your car purchase. It is great to know everything went smoothly and you were able to collect your new car so quickly.
Kyle was very patient with us and answered several naive questions with good grace - out follow up questions were also answered - well recommended!
Kyle was very patient with us and answered all our na
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Graham , Many thanks for your review. Its great to hear that Kyle delivered a high standard of service to you, he will be delighted with your kind words.
Reply from JT Hughes Group
Hi Samantha, W are glad to hear you were happy with our communication—keeping our customers informed and supported is a top priority. If there is anything else we can help with, please do not hesitate to contact us.
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A straightforward process
Sales associate, Paul Hughes, was helpful and courteous and made the process straightforward.
May 23, 2025
Unprompted review
Reply from JT Hughes Group
Hi Ann, Thank you for your great feedback. We are pleased to hear that Paul was helpful and courteous, and that he made the process smooth and straightforward for you. We will pass your kind words on to him.
Always efficient
Always helpful, always pleasant, and very efficient. They kept me up to date with what needed done and prices, so I knew exactly how much it would cost and how long it would take.
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Jacky, Thank you for the lovely review. We are so glad to hear that you found our team helpful, pleasant, and efficient. Keeping you informed every step of the way is important to us, and it is great to know you felt confident about the work and pricing. Thanks again for sharing your feedback.
Reply from JT Hughes Group
HI Gary, Thank you for your feedback, its great to hear that you received a high standard of service.
Another great buy from Honda
It was hassle free and thats the main thing ,
June 6, 2025
Unprompted review
Reply from JT Hughes Group
Hi Eunice, Thank you for your review. We are so pleased to hear your experience was hassle-free—that's exactly what we aim for. Enjoy your new Honda, and we look forward to helping you again in the future.
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First class after sales service
When I arrived for my appointment, I was greated by reception, made to feel valued and welcome. My details were confirmed, I was given a free bus pass should I want to go into town, while my Civic had a new fuel pump fitted under recall. When I returned, 90 minutes later, my car was ready for collection. There was no smell and the interior was exactly as I left it. First class service. Thanks, Honda Shrewsbury.
June 5, 2025
Unprompted review
Reply from JT Hughes Group
Hi Steve, Thank you for taking the time to share your experience!. We are delighted to hear that you felt welcomed and valued from the moment you arrived. It's great to know the recall work was completed efficiently and your Civic was returned just as you left it. We are proud to offer a high standard of service, and your kind words mean a lot to the team here at Honda Shrewsbury. Thank you again.
Helpful friendly staff
Helpful friendly staff, fault identified quickly and parts available for repair which was completed at reasonable cost.
June 1, 2025
Unprompted review
Reply from JT Hughes Group
Hi Alwyn, Thank you for your great feedback. We are pleased to hear our team was helpful and friendly, and that we were able to identify and resolve the issue quickly with parts on hand. Providing efficient service at a fair price is what we aim for. We appreciate your support and look forward to seeing you again.
Recall and warranty
Car went in for x2 recalls and some warranty work for a leather seat replacement due to tear marks.
Honda customer service was top marks and couldn't fault the booking in and front desk service, however when picking the car up there was some minor scuff marks and dirt left inside the driver well which was disappointing but after a rub down it went away luckily.
June 4, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your honest feedback. We are pleased to hear that the booking process and front desk service met your expectations and that the recall and warranty work was handled smoothly. However, we are sorry to learn about the condition of the driver’s footwell on collection. That is not the standard we aim to deliver, and we appreciate you bringing it to our attention. We are pleased to hear the marks were easily resolved, and we will use your comments to ensure extra care is taken in the future.
Excellent car service.
Excellent car service.
Sash. Excellent customer services. clear communication, a polite and friendly tone, active listening, and helpful.
Thank you From MJJ.
June 4, 2025
Unprompted review
Reply from JT Hughes Group
Hi Milwyn, Thank you so much for your kind words about Sasha, We are delighted to hear you experienced excellent customer service with clear communication, friendliness, and helpfulness. She will be delighted with your very kind words.
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Mazda in Telford
Having previously used Furrows for my Mazda Servicing I have to say I was very impressed with the set up of JT Hughes, Telford. Easy to find, friendly and helpful staff and a really nice environment to visit and indeed work in. Thank you for an excellent overall level of service.
June 3, 2025
Unprompted review
Reply from JT Hughes Group
Hi Trevor, Thank you for your wonderful review. We are delighted to hear that you were impressed with JT Hughes Telford and found our location easy to find, our staff friendly and helpful, and our environment welcoming. It means a lot to us that you had an excellent overall experience. We value your support and look forward to welcoming you on your next visit.
Excellent friendly service thorough…
Excellent friendly service thorough report explaining every step of the service and recall
June 2, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your kind words. We are glad to hear you had a great experience and that our team was able to provide clear communication and thorough service. We always aim to keep our customers informed every step of the way.
JT Hughes Newtown are friendly…
JT Hughes Newtown are friendly approachable and answer any of my concerns effectively. Sasha Jones is my main point of contact and she makes my experience seamless. Thank you.
June 3, 2025
Unprompted review
Reply from JT Hughes Group
Thank you for your feedback. We are pleased to hear that you feel supported by our team at JT Hughes Newtown. Sasha will be thrilled to know that she has made such a positive impact on your experience. Thanks again.
Great service.
June 2, 2025
Unprompted review
Reply from JT Hughes Group
Thank you so much for your kind words. We are thrilled to hear you had a great experience with our service.
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Very friendly
Very friendly and very helpful nothing was tomuch to help
June 2, 2025
Unprompted review
Reply from JT Hughes Group
Hi Robin, Many thanks for your excellent 5 star rating, it is great to hear that the team delivered a high standard of customer service to you.
Very helpful staff
John was very helpful and knowledgeable. Everyone was friendly and keen to help.
May 21, 2025
Unprompted review
Reply from JT Hughes Group
Hi Barbara, Thank you for your wonderful feedback. We are so glad to hear that John was helpful and knowledgeable. Its also great to know that the rest of our team made you feel welcome and supported.
Well informed about my purchase ,kept…
Well informed about my purchase ,kept up to date with payments
May 27, 2025
Unprompted review
Reply from JT Hughes Group
Hi Rodney, Thank you for your feedback. We are glad to hear you felt well-informed throughout your purchase and that we could keep you updated on your payments. Providing clear communication and support is very important to us. Enjoy your new vehicle, and don’t hesitate to contact us if you need anything in the future.
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