JT Hughes Group Reviews 

207
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having had Hyundai cars for many trouble free years we had a breakdown and had to call out the AA. They couldn't fix it so we got it to JT Hughes in Shrewsbury and under the guarantee we were taxied... See more

Company replied

Rated 5 out of 5 stars

Shannon looked after us through all the procedure etc, when we returned to J T Hughes for our fourteenth Honda and in this instance our fourth CRV. The driving experience and comfort levels are top dr... See more

Company replied

Rated 1 out of 5 stars

Such a waste of time. Typical of today's unprofessional motor trade, advertising on their own website and Hyundai UK, cars which have been sold months ago! What could be easier than keeping your ow... See more

Company replied

Rated 1 out of 5 stars

Myself and my partner were looking for a new car and the only day we are both free is a Sunday. We visited two other car dealers on Sunday morning before deciding to go to this one but unfortunately... See more

Company replied

Company details

  1. Car Dealer
  2. Car Service
  3. Honda Dealer
  4. Hyundai Dealer
  5. Kia Dealer
  6. Mitsubishi Dealer

Written by the company

Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.


Contact info

3.9

Great

TrustScore 4 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(207)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasant and not pushy sales…

Very pleasant and not pushy sales representative. Very knowledgeable of the car we wanted to buy. Car handed over in excellent cleanliness. This is the third car we have purchased from JT Hughes and I have always had very good sakes and after sales service.

April 28, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Mr Hicks, Many thanks for your sales review of JT Hughes Newtown. Its great to hear that Jack delivered a high standard of service to you. He will be delighted with your kind works. Also, thank you for your continued loyalty and we look forward to seeing you at your next visit.

Advertisement
Rated 5 out of 5 stars

Excellent customer service at…

Excellent customer service at Shrewsbury branch. Made to feel valued and are requirements where listen to and a good range of cars to choose from.
Highly delighted with the car wouldn’t hesitate to recommend JT Hughes.

May 2, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Sandy, Many thanks for your 5 star rating for JT Hughes Group. One of our goals is to provide our customers with an enjoyable sales experience offering a quality product at great value prices. Its lovely to hear we achieved this.

Rated 5 out of 5 stars

Superb all round

I’ve been a customer of J T Hughes for over 20 years and always had exemplary service and brilliant deals!
I’m not the easiest to please and not one for writing reviews; but they deserve to be an exception.

April 25, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Julie, Many thanks for taking the time to leave JT Hughes such a lovely review. The team will be delighted with your kind words. Thank you also, for your continued loyalty. We look forward to seeing you at your next visit.

Rated 5 out of 5 stars

Their customer relations

Their customer relations, attention to detail, courtesy, and friendliness, together with their work, is all first class

May 2, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Peter, Many thanks for your 5 star rating for JT Hughes Shrewsbury Hyundai. Its lovely to hear the team always deliver a First Class Service to you. They will be thrilled with your kind words. Thanks again.

Rated 5 out of 5 stars

Excellent service from all staff as…

Excellent service from all staff as always.
Could not be more helpful, whether in for service or selecting new vehicle.

April 13, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Chris, Many thanks for your excellent 5 star rating. Its lovely to hear that the team always deliver a high standard of service to you. Your feedback is greatly appreciated.

Advertisement
Rated 5 out of 5 stars

Tucson is value for money.

I am really pleased with my Tucson. Had really good service. The vehicle was delivered to my door and I am loving using it.
I chose a self charging hybrid so I didn’t have to constantly worry about charging it.

March 31, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Glen, Many thanks for your excellent rating for JT Hughes Shrewsbury Hyundai. Its great to hear that you had an enjoyable sales experience and that you are enjoying your new Tucson. Please do not hesitate to contact us if we can assist you further.

Rated 5 out of 5 stars

A good dealer selling a good brand of vehicle

JT Hughes appears to be a professionally run company selling Hyundai (amongst others at other showrooms) and looking after the customer and purchased vehicle in the same manner. Staff do what they say they are going to do, making interactions with them clear, if and when they arise. So far, I have had no difficulties - a demonstration of brand quality which I think JT Hughes will match, if problems do arise at any time. So far, I am happy both with JT Hughes and the Hyundai brand I drive

March 29, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Many thanks for your 5 star rating. The team will be delighted with your feedback. Should you encounter any issues we will always try our very best to resolve them. We look forward to seeing you at your next visit.

Rated 5 out of 5 stars

Three in a row

I have just bought my another Hyundai from JT Hughes in Shrewsbury, because I know from previous that they are a very fair company to deal with For example, having got my latest car home, i discovered some previously unseen bodywork damage. When I returned to the garage to point this out, they immediately said they'd do what was necessary to correct it. My last three cars have all been Hyundai from JT Hughes Shrewsbury, and I thoroughly recommend them for both the excellence of, not only their sales staff, but also their service staff, and the level of serice they offer

April 5, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Mr Roberts, Many thanks for your kind words. Its great to hear that you have received a very high standard of service from both our sales and aftersales department. Thank you for your continued loyalty and we look forward to seeing you at your next visit.

Rated 5 out of 5 stars

JT Hughes, a company I feel I can rely on.

JT Hughes reminded me when my service and MOT were due, I arranged a date and time for these which suited me well, and the timings I was given for the work were accurate. I have been a customer of this company for may years and I have always received excellent service.

March 24, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Christopher, Many thanks for your excellent 5 star rating. Its lovely to hear that you always find the team to be very efficient.

Advertisement
Rated 5 out of 5 stars

I'd recommend JT Hughes Newtown Kia…

I'd recommend JT Hughes Newtown Kia because it was by far the best car purchase experience we have ever had ."

March 7, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Mr Moore, Many thanks for your 5 star rating for JT Hughes Newtown Kia. Its lovely to hear that you received an enjoyable sales experience. The team will be delighted with your feedback. We now look forward to seeing you at your next visit. Thanks again.

Rated 5 out of 5 stars

Dropped car in for service and MOT

Dropped car in for service and MOT, was completed before time and as per usual with JT Hyundai a first class service

Nothing I can fault this dealer with always a great service

March 7, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi William, Many thanks for your 5 star rating for JT Hughes Shrewsbury Hyundai. Its great to hear that the team delivered a first class service to you.

Rated 5 out of 5 stars

Amazing service from JT Hughes…

Amazing service from JT Hughes Shrewsbury. Repair to an airbag fault and MOT on Hyundai i10. Service centre staff went above and beyond what was expected. Restored my faith in maindealers. Would highly recommend.

March 6, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Thank you so much for taking the time to review your recent visit to JT Hughes Shrewsbury Service Department. Its lovely to hear the team delivered a very high standard of customer service to you.

Rated 5 out of 5 stars

We took delivery of our 2023 Hybrid…

We took delivery of our 2023 Hybrid Honda HRV on the 1st March this year and are very pleased with the cars quality and it's huge range of tech. capabilities.

We chose to buy another Honda as a second vehicle as we already run a Honda CRV which we have had from New since 2005, this has been very reliable and never let us down.

We must compliment J.T. Hughes of Shrewsbury and in particular Dan Collison the sales guy for helping us decide which was the best vehicle for our needs and his particular knowledge regarding the New Honda HRV vehicle.

From the moment we placed the order Dan has kept us up to date at every step of the way with courtesy calls up to delivery and more recently to see how we are getting on with the vehicle.

Dan has made this a stress free and enjoyable purchase, we can highly recommend Honda Shrewsbury.

Ann & Peter Liddle
Oswestry.

March 1, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Mr & Mrs Liddle, Many thanks for taking the time to share your recent sales experience at JT Hughes Shrewsbury Honda. One of our goals at JT Hughes is to provide our customers with an enjoyable honest service offering a quality product at great value prices. Its lovely to hear that Dan achieved this. He will be delighted with your very kind words. Thanks again and we look forward to seeing you at your next visit.

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service. Polite and did work in time. Car returned washed too. Only place I will take to service my Honda jazz. Many thanks

March 11, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Stephen, many thanks for your excellent 5 star rating, its great to hear the team delivered a high standard of customer service to you.

Rated 5 out of 5 stars

Return visit to JT Hughes Shrewsbury…

Return visit to JT Hughes Shrewsbury for a second car, Ed was extremely helpful and turnaround time to get the new vehicle was exemplary. Definitely return again.

February 17, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Nicki, Many thanks for your 5 star rating for JT Hughes Shrewsbury Hyundai, its great to hear that Ed delivered a high standard of service to you.

Rated 5 out of 5 stars

What great service

I have now purchased four new cars from J T Hughes at Shrewsbury I have always received the best of attention when buying , and subsequent visits to the service department. My last three purchases have been dealt with by Richard who is undoubtedly a first class salesman and a credit to the company. I have no reservations about referring others to visit the showroom

February 24, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Alexander, Many thanks for your recommendation for JT Hughes Shrewsbury Hyundai. Richard will be delighted with your kind words. Thank you for your continued loyalty and we look forward to seeing you at your next visit.

Rated 5 out of 5 stars

"JT Hughes Shrewsbury Hyundai were great and effecient

"JT Hughes Shrewsbury Hyundai were great because they were effecient, I loved the video that they sent me so i could see the work that needed to be done, very impressive and effecient"

February 24, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Many thanks for your 5 star rating for JT Hughes Shrewsbury Hyundai. Its great to hear that you found our team to be very efficient.

Advertisement
Rated 5 out of 5 stars

Just purchased a used Kia and the whole…

Just purchased a used Kia and the whole process was excellent, will definitely use them again in the future. Sasha was very very good, no pressure, a good deal and excellent communication. Thank you JT Hughes

March 1, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Ian, Many thanks for taking the time to review your sales experience at JT Hughes Newtown Kia. Its great to hear that Sasha delivered a high standard of customer service to you.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff at Hyundai. Lee was brilliant and answered all of our questions no matter how daft!! Ran through all the options and with no hard sell. We came away happy and comfortable with our decision to buy. After sales care great too with excellent communication.

February 16, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Jayne, Thank you for your 5 star rating for JT Hughes Hyundai Shrewsbury. One of our goals at JT Hughes is to provide our customers with an enjoyable honest service offering a quality product at great value prices. Its lovely to hear that Lee achieved this. He will be delighted with your kind words.

Rated 5 out of 5 stars

Trusted Honda dealer

The obvious dealer for me when I decided to look for a replacement for my Honda Civic, which has been serviced by J T Hughes since new. I have always felt welcomed by the excellent and knowledgeable service team.
Sales advisor Daniel was equally welcoming and knowledgeable, understood my needs and found a vehicle to suit me.

February 11, 2023
Unprompted review
JT Hughes Group logo

Reply from JT Hughes Group

Hi Patricia, Many thanks for your 5 star rating for JT Hughes Shrewsbury Honda. Its great to hear you have always received a high standard of service from both the Sales and Aftersales Team. We look forward to seeing you at your next visit.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look