Julezsupply Reviews 307

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers report significant issues with refunds, with some waiting months or even over a year for their money back, often without clear communication or resolution. There are widespread complaints about orders not being shipped or received, with some consumers waiting extended periods for products that never arrive. Additionally, many people express dissatisfaction with customer service, describing it as unresponsive, unhelpful, and unsatisfactory in some instances. Some people were dissatisfied with payment issues, including billing discrepancies and challenges with subscription management. While some customers have received authentic and well-packaged products in the past, the overall sentiment regarding product delivery and quality is mixed, with many experiencing non-delivery or unfulfilled orders.

What people talk about most

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Order

Users describe negative interactions with order, frequently reporting significant delays, with some waiting... See more

Product

People report ambiguous experiences with product. Many customers express significant frustration, citing... See more

Customer service

Reviewers express extreme dissatisfaction with customer service. Many report verbally abusive and rude... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a pair of Travis Scott Jordan 1 lows. After paying, shipping took like a month and a half before I got them. They were DS and 100% authentic. I haven't ordered since but was getting ready to... See more

Rated 4 out of 5 stars

Had a small issue with payment on a recent order, but support handled it quickly and professionally. My Jordan 1s arrived in perfect condition, and updates via WhatsApp kept me stress-free the whole t... See more

Rated 4 out of 5 stars

Shoes arrived just as described, authentic and well-packaged. Shipping took a bit long, but overall happy.

Rated 4 out of 5 stars

Snagged a pair of SB Dunks for way less than resale sites. Shoes were deadstock and authenticated with no issues. Shipping took a little longer than usual, but the deal made it totally worth it.


Company details

Written by the company

Curated sneaker marketplace providing limited & authentic pairs, in stock and ready to ship.


Contact info

3.4

Average

TrustScore 3.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Experience

Definitely the best way to buy sneakers, the drop weeks always has some of the nicest shoes and at the best price, customer service is quick to answer any questions I had. Can’t wait to get more shoes from them!

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

These guys are killing it!! Membership gives you an opportunity to obtain some highly sought out sneakers. They are quick to respond with any questions or concerns. They are definitely legit and highly recommend.

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great company & legit shoes

Great company & legit shoes! I ordered a pair of travis and everything was fine. Sometimes it can take a little bit longer for the shipping, but you can text them anytime on instagram. Thanks Julez for your services!!!

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

Most of the genuine experiences(Negative reviews) are being deleted upon request of the so called CEO who contacts personally on seeing the negative review and offers various false promises for getting the review removed. If Trustpilot was to check the stats they will definitely find this to be true.
The membership and Drop schemes are a big hoax.
All the positive comments are genuinely questionable seeming way contrast to personal experiences.

October 12, 2023
Julezsupply logo

Reply from Julezsupply

Hi Buddhi,

Thank you so much for sharing a review with us.

Unfortunately it is not possible for us as a business to delete any reviews on Trustpilot & we don’t attempt to do so.

We’ve reached out to you on here to request more informations about your issue, but haven’t received any feedback from you yet.

As per checking i can see that both of your orders got delivered within 10 days, which is under our stated shipping time back in August last year already.

If we reach out, after a customer contacts us, is usually something well appreciated & shouldn’t cause any worries.

So overall your review here seems overall very much objective & is not related to an order.

If you wish further support or if you do have any other request, feel free to get back to us via email or the previous conversation you’ve had with our Whatsapp support.

Best Regards

Rated 5 out of 5 stars

Equitable Access to the latest hype shoes

Great company that gives all members the chance to purchase a limited hype shoe after release or even before the official release date. Hit mummy sbs for retail. Customer service is A+ and are always active to solve my issues. Will definitely be buying more shoes from them.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Everything runs smoothly when it comes…

Everything runs smoothly when it comes to drops and allows sneaker heads to receive drops for very good prices. Love the customer service they always help me out when I have any questions and any problems thank you soo much keep up the great service

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

It's crazy how they do weekly drops but…

To be honest it's crazy how they do weekly drops but it's pretty affordable to get good stuff. I have gotten a supreme low, some jordan 3 jbalvin and some born and raised. Furthermore, the team responds quite quickly and you can count on them. 3 months now with them and very happy

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Legitttt

I like the whole First come First serve concept, even tho that makes it hard,Lol But they’re legit 💯

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Love Julez Supply

Whenever I encountered a problem, their operators helped me immediately.
They have the best campaign with the “Weekly drop”
They have the best products, at the best prices!

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing support

Giving out steals like $200 Travis Scott lows and awesome customer support that helps with issues and problems

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

More than a Sneakers online shop

Product portfolio is awesome! Monday’s membership drops are a must!!! Client support is prompt to reply and effective.
More than a Sneakers online shop, they create bonds with clients for life!!!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome!!!!

First off I want to start saying that the communication is so awesome, quick and very friendly! I love my new shoes! Make sure you check them out! You will not be disappointed! Thanks again for everything! Definitely recommended to friends & family!!!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a pair of shoes through the…

Ordered a pair of shoes through the member drop honesty could if got a better service. Julezsupply team are great Always on hand to get back to you with any queries that you have and very friendly would definitely recommend to anybody looking to get here hand on limited edition trains. I have since bought my second pair of Nike sh x born and raised.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Brought a pair of Jordan 4 Thunder

Brought a pair of Jordan 4 Thunder, Came in perfect condition. Shipping took a while but i assume that’s because i’m in another country. Overall really happy. Cheers.

August 8, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look