Just Eat Reviews 

They put estimated delivery for the order 20min. I got the food 2h later... It makes no sense they put such an inaccurate eta, i wouldn't order if i know how long will take. Such a bad app really, i will uninstall and never use again in my life. Waste of time

disgusting
i made order AGAIN
the app was acting funny
it put deliver to morrisons the store i ordered from
i contacted courier
after 45 minutes they said they cancelled
( i have that proof )
but app said delivered ( i have that proof ) but we received 0
no one replied back from just eat
i nee a contact number
it’s disgusting behaviour £30 i’ve lost
how on earth do yous get away with this
so please leave phone number for just eat
i’ve emailed 3 times and no reply

I made an order through justeat, the food arrived late and cold, there is no way of showing that the food arrived cold, through the phone. So when you request a refund, I got an email back saying on the information we have, no where when you submit the refund does it let you put any information into the website. So I will not be using Justeat again.

I’ll sum up Just Eat UK’s service: my food leaves restaurant, it takes 1hour 20 mins to get delivered instead of 22-24 minutes (with courier going to the other side of the map) therefore obviously you get cold food and JustEat thinks it’s ok, won’t do anything about it no refund no compensation. Hopefully they will lose more customers like me because this was my last order from them.

hacked my account by a low life scummy bastard in Birmingham, bank fantastic canceled transaction, do not use just eat

First time ordering on here but thought I would try as offering some good deals. Never again. The pizza ordered came incorrect, meant to be deep pan and arrived not even classic style, but biscuit thin. I requested a refund which during the process said to take a picture of your food, but nowhere to upload it. I simply got a reply the next day to say they are unable to offer a refund on the information they have, but no other details to explain or say what else they need.

Delivery window was 30-45 minutes but kept getting delayed. Order took 3 hours to arrive at nearly midnight. Food was cold and not edible. No way to contact the restaurant to get update or cancel order. No customer support from Just eat and after the delivery there was finally an option for a chat bot which was automated and useless. Didn’t get a refund or any sort of compensation. Will take it up with my bank.

Worst customer service ever!!! They issued me a coupon with no code on it, when I try to apply it after 10 of the pop it’s gone, i reached out to “customer complain listeners” to let them this happened, that’s what they getting paid for!

My money has been taken and nothing has been delivered. Just eat has stolen my money

No order, no accountability, no customer service

Order 190490906. An extremely poor experience with Just Eat.

My order never arrived, yet getting any meaningful assistance was almost impossible. I waited over an hour in the customer service chat, only to be left waiting and then have the chat closed with the claim that they had not received a response from me.

The screenshots clearly show that I was actively responding and repeatedly stating that I was still there. I was even told that a bilingual agent would take over, but the issue was never resolved.

No order. No proper explanation. No accountability. No effective customer service.

For a company handling food deliveries and payments, this is simply unacceptable. I will also be raising the matter with my bank and expect Just Eat to take responsibility for what happened.

I placed my order at around 7:30 PM, but the delivery time shown by Just Eat was clearly inaccurate. After waiting for a long time, I cancelled the first order and placed another order from a different restaurant, thinking the problem was with the restaurant.
Unfortunately, the same thing happened again. It has now been nearly 3 hours, and I still haven’t received my food. The delivery time keeps changing, and it is now showing 10:20 PM.
This is completely unacceptable. Just Eat needs to improve its delivery service and, most importantly, provide customers with accurate delivery times instead of showing misleading estimated times.
Very poor service from Just Eat. Extremely disappointing experience.

Waited over 45 mins over estimated delivery time food cold and soggy chips and chicken balls driver said he went out the area first to deliver and then us last very disappointed!!!!

The worst company I have ever encountered. Absolutely no customer service and will not refund if things in your order is missing or even if your whole order is missing.

Further appalling service from Just Eat, nearly 2 hours waiting for my order, apparently the courier has been on the way to the restaurant for the last 1.50 hours, either they are travelling a significant distance or this is just another case of the gross incompetence of Just Eat. After this order I will only use Deliveroo, worlds apart and they provide the service that they promise

Every time I use just eat and there’s a problem yer it’s mainly the places I order from McDonald’s and Greggs being worst but just eat are quick enough to charge more but never want to refund for missing items which you’ve paid for

Their estimated delivery tracker was all over the place, it gave times ranging from 10 minutes late to 105 minutes late. Finally turned up about 55 minutes late. I know times are estimates but this was ridiculous.I found out from the restaurant that Just Eat are accepting all orders even when they don't have enough drivers to deliver them. This isn't the first time we have experienced this with Just Eat, won't be using them anymore, cancelling my account!!

The app is a shambles, i get restaurants can be busy but locking your money into an order that arrives 2 hours late without any option of speaking to someone is unacceptable, they have learned nothing despite all the complaints, the customer services are a myth, ive yet to speak to anyone about any issue encountered

1★

Very disappointed with Just Eat.

I placed my order at 20:36 and cancelled it in the same minute (20:36). I never received the food and never ate it, yet I was still charged £16.50.

Customer service reviewed my case twice and refused to refund me, calling it their “final decision”, without providing the exact timestamp showing when the restaurant accepted the order.

This experience felt unfair, and I expected much better customer service. much prefer Uber Eats because they’ve always refunded me when I’ve cancelled immediately. I won’t be using Just Eat again.

Just the most shocking service: delivery time advertised as 20-30 minutes, the order wasn’t even collected from the vendor after 1 hour!! Once it was finally collected Just Eat sent the driver to other addresses on the way to deliver the order. The food arrived cold and soggy and Just Eat have refused to offer a refund. Do not use this company Ever!!!

Genuinely just stolen money. My order was completely incorrect (ordered two desserts for myself and mum but instead got delivered some sort of fruit smoothie with cut fruits on top) and when contacting the place directly they didn't answer, so I raised the issue with customer support. The order cost me a little over £23 total, customer service refuses to refund more than £16. However I can't issue a chargeback with my bank as the purchase was made with gift card balance, I suspect they know this and feel they can get away with keeping hold of the rest of my money this way. Scummy company that doesn't deserve how far their brand reaches