Just Eat Reviews 

Made an order on their portal for collection. Which l have done many times before. Arrived at the restaurant. To find my food had been given to a delivery driver. I was asked by the restaurant to re pay for the food again. I was informed it was a just issue. Contacted just eat, where it took over 10 hours for a response. The customer service is appalling. Still out of pocket. Should this business be allowed to trade.

Poor customer service after recieving cold food after waiting 2 hours for a delivery. Requested a refund but no response. Don't not use just eat especially if you want a good, reliable service.Terrible!!!!!

Just awful. Put me to tears with the stress they caused me this evening and just dont care. Took my money for groceries didnt deliver. I am disabled. They have no shame. Then said will u do a survey take care! Just beyond awful

I order from just-eat restaurants-world-of-flavours-newark-on-trent but I did get not what I orderd I orderded chicken kebab whit garlic mayo but no garlic mayo on the kebab but you dont can make a complane and the wrap was hard to late delivering so that the kebap wrap was hard.

Account was compromised, orders were placed and a 3rd party had access to my account. They still do 6 hours later but Just Eat will not allow me to speak to a human advisor who could help and the AI isn't mature enough to handle this issue.

Massive failure in data handling, security handling and taking their responsibilities seriously. Their 'fix' instructions are not correct or valid and, frankly, very lacking for an organisation of this size. My data is still exposed to someone and this is not being taken seriously enough

Wrong order was delivered to me , reached out to customer services and was told because I gave the driver my pin and accepted the order they will not help me in any way! Despite the driver asking for my pin first before handing me my "wrong" order .

Be ware , they expect you to stand outside and open the door , open the meal and check it all on front of the driver before giving him the pin . If you don't do this... well enjoy what you didn't pay for suckers

I ordered groceries from Waitrose to be delivered to a business address. When the order arrived it was missing x 4 identical items. I checked my order and I'd been charged for them and I'd had a message to say one other item was not available and was substituted.

I asked for an refund at 13:12 for the four missing items. I got a response at 13:15 telling me they had "carefully reviewed" my request and would not be able to provide a refund for the items I paid for but did not receive?

It apparently took less than 3 minutes to read, carefully review and respond to my request to escalate a complaint?

Seems very clear that was an automated/generic response and Just Eat made no effort what so ever to carefully review anything.

Appalling experience and customer service, that shows no value of the customer. I will not be using the Just Eat grocery delivery service again.

Since when do your drivers deliver clothes parcels? Wtf !

Why do just eat send voucher codes that actually don't work? Restaurant is on their list under the voucher scheme, criteria spend over £15 done that. Enter code at checkout and it doesn't work. No way of contacting just eat to ask why either. Give up! Bloomin useless!

I order from just eat last night and the food never arrived! Put a complaint in for a refund and they said I won’t get it , call the restaurant and they said they never received the order!!!! I’m out of 30 quid and someone going to pay me back ! I won’t be using them again

Delivered my order to the wrong house, didn’t get a code yet marked as delivered. No contact number to call them to complain, process so slow to try and get anything sorted

Just Eat as a website is constantly getting worse and worse. They now autocollapse menus so you can't search and when you scroll to what you want it moves as other parts of the menu load.

Their estimated delivery times are all made up based on the shortest possible time rather than an actual estimate of how busy the restaurant is and how many drivers are available leading to wildly late deliveries. And there's no mechanism to cancel an order if it's several hours after the estimated delivery time.

There's no way to feedback mistakes and website issues to a human whose job is to care about outcomes.

Overall a terrible service making our country a worse place to live in.

Its an absolute scam of a site. I had an 8.00 stamp card for a One Stop store. I ordered last night and I noticed the stampcard hadn't come off. Whats more because it never came off it's restarted the stamps from the. They are also charging disgusting service charges and justify them by saying it improves the service. The service has never been worse. Theres no one to talk to, the chat bot will only discuss a specific order and nothing else.

Worst service ever. I can’t even speak to a real person—Eva keeps answering my calls.
All I wanted was a refund for an order I never received, but getting help has been incredibly difficult.
Very disappointed with the customer service. I strongly do not recommend ordering through Just Eat.

As with many other users here, terrible experience with this company. Food arrived cold and was offered a tiny partial refund. I'll be ordering elsewhere in the future. Judging by other reviews this is a company who do not care about any sort of customer service!

Last night I ordered from our favourite food establishment through just eat. This was the first time I've used Just Eat and I can categorically say it will be the LAST !
I live in a small village 15 mins at most from Wingers - we ordered our food and the delivery expectation time was 30 minutes - The delivery time on the app kept increasing and after 40 mins we rang the shop who told us the food had left and was with the delivery driver driver. On the app we could see him miles away from our address. After an hour and 10 minutes our food arrived .
We told the delivery drive that we were unhappy with the delivery service and that by now the food would be cold and ruined -
The delivery driver told us to put the food in the microwave !! Gob smacked to say the least ! I did not order food costing £37 to then microwave it !
The food was not to Wingers usual standard and this was not on them - The chicken was wet and cold, the chips leathery and cold and the salad was wet and sweaty.
Obviously we complained and our refund was denied - Good money was spend for food that was sweaty , leathery and non consumable.
How this refund can be denied when the delivery driver was clearly at fault when he admitted he did not have internet access - and had no idea where to deliver our food- how should a customer be made to suck up a delivery drivers error I'll never know !
Like previous people have stated there is ZERO accountability on Just Eats part and ZERO customer compensation for a poor/ non existent delivery service !
Customer service should be paramount and if the service Just Eat offer is not fore filled then they should rectify that immediately.
This did not happen and there is no way you can complain further - definitely a shoddy outfit ..
Do not use JUST EAT would be my advice !

I’d like to complain about Just Eat, poor delivery service. A courier arrived with the wrong order, the app showed the order delivered but it hadn’t been collected from chip shop!

I had to drive to the chip shop to collect my own order because no courier had collected my order. What is the point of the Just Eat service if I have to collect my own order! Contacted Just Eat, no refund, firmly on the side of the courier & not the customer. Trust Pilot score says it all!

I made an order with McDonald's via Just Eat, order arrived with missing items. Claim made through Just Eat, received a response advising I will not be receiving a refund, no reason stated. I have spent thousands over the years through Just Eat, I will now be deleting my account. Stick to Uber eats or Deliveroo, never once had an issue with those companies

Not even worth one star, received complete wrong order. Can’t contact just eat but can get through to them on instagram?😂 order wasn’t what I order what so ever £30+ wrong and the customer service from subway is horrendous. Told they can’t give me a specific reason as to why I can’t get a refund😂 laughable

2 hours and still not delivered, the chippy is 4 minutes drive away, God knows what the food will be like, probably cold.