Just Eat Reviews 

35,088
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 5,620 reviews, most reviewers were let down by their experience overall. People frequently complained that food orders arrived drastically late, completely cold, or missing essential items. Customers noted that delivery drivers often struggled with navigation, failed to deliver meals entirely, or caused significant delays. Some reviewers were not happy with the customer support team, describing unhelpful automated chat systems that made direct communication nearly impossible. Consumers also stated that reasonable requests for refunds were routinely rejected, leaving people entirely without their money or compensation. Many buyers felt that additional service fees were completely unjustified given the widespread operational problems.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, often reporting long delays, missing... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays that left meals arriving... See more

Refund

Consumers find refund experiences to be overwhelmingly frustrating due to widespread denials and unhelpful... See more

Service

Reviewers highlight negative aspects of service, frequently reporting missing orders and unacceptable delays.... See more

Customer service

Users describe negative interactions with customer service, expressing deep frustration over the lack of real... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Delivery from kfc erith recieved no louisoana box burger in the meal box . Kgc wouldnt recieve my call and just eat have left me hanging i await a refund and anfrer meal. 37£ of kf wrong order im a di... See more

Rated 1 out of 5 stars

I will never use just eat again my order did not arrive. After requesting a refund I reciived an email saying the courier left my order in a safe place after getting no response. Even after telling th... See more

Rated 1 out of 5 stars

I am so disappointed by their poor customer service after sending clear photo evidence of how awful our food was they still refuse to refund me. Item was missing and another was made incorrecly. I eve... See more

Rated 1 out of 5 stars

Arrived 2.5hrs after order, they just kept changing the delivery time. When it finally arrived it was missing one of the main meals - phoned the provider after an hour and food was ready for pick up,... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

35K reviews

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1-star

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1.2

All reviews

(35,088)

5,276 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing service

Disappointing service, The order took an hour to arrive and was stone cold, the order came to £31 but all Just Eat offered as compensation was £2.77. someone from JustEat called and tried to offer me more, but when I told them I wasn't happy with the measly amount I got an email from another person saying the original offer plus an extra £5 (to bring it to £7) was the best they can do. AVOID THIS COMPANY

August 21, 2026
Unprompted review
Rated 2 out of 5 stars

Sent me a email saying say save 15£…

Sent me a email saying say save 15£ when yu spend over 25£ it will be automatically applied to checkout. Tried multiple ways and even deleted app used website. No discount! Fuming as i could save upto 45£

August 26, 2026
Unprompted review
Rated 3 out of 5 stars

3 star

Just Eat is an alright app for ordering food, with plenty of restaurants and options to choose from. The app is easy to use and makes ordering food convenient. However, delivery times can sometimes be a major issue. On one occasion, my order arrived 40–60 minutes later than expected, which was quite frustrating. Additionally some items are a fair price and cheaper with the discount codes, however others a quite excessive with the price, making some items expensive.

Overall, while Just Eat is convenient, the delays can have a negative impact on the experience.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting thief’s

Disgusting thief’s. Didn’t get sent my ice cream from Morrison. Store admitted their fault and just eat won’t refund. So they kept my money and no refund. I even escalated it. Avoid this company they are awful
i

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Extortionate prices on both items and…

Extortionate prices on both items and delivery. Prices on items can be increased as far as £2+ for using just eat. Since the hidden reviews everyone has "five star reviews" used for years now I wouldn't bother.

August 18, 2026
Unprompted review
Rated 1 out of 5 stars

Refused partial refund for stale food

I only requested a partial refund for the food that was bad and had to be thrown away but it was refused. I hate throwing food away as it is a waste. I had no choice. I hardly ever ask for a refund so Justeat, your performance today is very disappointing, unsatisfactory and heartless.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Just Eat Hide all there reviews

Just Eat Hide all there reviews, Because they are so so bad. This can not be legal. Somebody fix this asap please. This is a Example, You Place a order with Just eat. You expect it within a hour or so at the latest. They say it 4 hours before they can deliver. By that time you are up for work the next day. they say you cant cancel, you will be charged full price. This is extortion. disgusting Behavior.AND YOU STILL HAVE TO PAY. I would not mind if it worked both ways. I have ordered food from them before i was told I would get it within the hour waited 4 hours , then the resturant cancels the order, nowhere else open anymore. So im starving for the night.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Lost trust in them.

1 star. I’ve been a good customer of Just Eat and have placed plenty of large orders through them, so this experience has really changed my view of the company.

My latest order had multiple missing items and items that were not as advertised. I reported everything to Just Eat and was left waiting for several hours during the night, only to be told I would receive no refund for any of the missing items.

I understand the restaurant is responsible for what goes into the order, but Just Eat is the platform I paid through and I expected them to help resolve the problem. Instead, I was left paying for food I never received.

After being a loyal customer, I’m genuinely disappointed. **My trust in Just Eat is gone.**

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could review as 0

Wish I could review as 0.

Ordered 2 pizzas which arrived 45 minutes late and freezing cold. Ironically the pizzas were sealed with a sticker which said “do not reheat, eat fresh”. Both drinks were also wrong.

I filed a refund request with JustEat who told me that their policy was not breached and I was not entitled. I would love to know what else had to happen to my order for a refund.

Deleted app and will never order through their services again.

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Just ordered from dixy chicken

Just ordered from dixy chicken. Via just eat app. Had 3 bits of plastic in my biscoff milkshake...companies to just eat an they said sorry we can't help you.
I even sent them proof via photos. Still said couldn't help me.

Absolutely disgusting.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

What a rip-off Just Eat off & free Sainsbury's delivery

What a rip-off Just Eat off.
Ordered pizza which is great & offered free delivery for Sainsbury's with order over £5.
What they dont tell you the prices for Sainsbury's grocery are massively increased.

For example

1L Blackcurrant & Cherry Sparkling water £1.05 (direct from Sainsbury's website £0.95

Beer batter Cod fillets £8.30 (direct from Sainsbury's £6.50

So be careful as not sure if Just Eat or Sainsbury's or both hike up prices

Needs investigation.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Had to cancel my order as the app did…

Had to cancel my order as the app did not recognise my address and defaulted to the wrong house number. The order was cancelled within 6 minutes of ordering. I phoned the restaurant directly and paid for the order over the phone so no one lost out financially, however Just Eats have still taken the value of the order as it went over the 5 minutes grace period. They have refused a refund on these grounds, most expensive takeaway ever.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Order Missing Items, Refund Refused

Order arrived missing key items and ingredients. When I asked for a partial
Refund I was refused despite sending all the photographic evidence. I won’t be using Just Eat again. They are corrupt.

August 24, 2026
Unprompted review

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