I appreciate the vast library of music you have available. Although I miss browsing through music at my local music store that closed a number of years ago, I appreciate that many titles are availabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Grandson is starting his journey to become a music teacher. He starts college in August. I purchased the Snowglobe music sheet because he wanted it for his birthday. I also purchased other music... See more
Company replied
I found exactly what I was looking for. The checkout process went smoothly, especially since I've been a longtime member of Pepper. ( I still have a brown and tan golf umbrella given to me as a reward... See more
Company replied
When i initially tried to order, the sales attendant said that she couldn’t help me because I only had the title snd description of the flute trio. I later got the catalogue number from another attend... See more
Company replied
Chorogrip Choral Folder Hand Grip - Choral Folder Hand Grip
(29)
Model 1501 Band/Orchestra Folder - with White Music Note Design
(23)
Music Filing Boxes: Instrumental Size - Model 60-3, 1 1/2 inches deep
(23)
Black Folder Choir RingBinder Music Folder, The -
(21)
Music Filing Boxes: Instrumental Size - Model 60-1, 5/8 inch deep
(19)
Black Folder Standard, The - Deluxe
(18)
Model 1501 Band/Orchestra Folder - with Solid Black Front Design
(18)
Music Filing Boxes: Instrumental Size - Model 60-2, 1 inch deep
(18)
Music Filing Boxes: Choral Octavo Size - 1 inch deep
(16)
Model 901 Choral Folder - Model 901 Legacy - Black
(16)
Company details
- #1 of 2 best companies in Sheet Music Store
- #3 of 3 best companies in Music Instructor
- #4 of 7 best companies in Music Publisher
- #1 of 1 best companies in Musician
- #1 of 1 best companies in Printed Music Publisher
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Reply from J.W. Pepper
We're happy to hear that! Thanks for your order and your review.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
I had a little problem with the…
I had a little problem with the delivery address. Their customer service department handled it quickly and were able to correct the address. As a result, my fiancé received her sheet music in a timely fashion, seamlessly. I'll use them again. You all are awesome! Thanks so much for all your help.
December 11, 2025
Reply from J.W. Pepper
We're sorry to hear this and will have a representative contact you for more information. Again, we apologize for any inconvenience and appreciate your loyalty.
The individual helping me was truly…Outstadning
The individual helping me was truly outstanding and provided me with the information I needed to complete my order.
June 2, 2026
Reply from J.W. Pepper
We're happy to hear that! Thank you for your order and your review.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
The music I found on the JW Pepper site…
The music I found on the JW Pepper site fit my needs entirely. Shipping was expedited very nicely. The cost of the entire transaction was very satisfactory.
May 29, 2026
A really easy and straightforward process
It is easy to search for music, easy to purchase it and easy to download to share with the band. A totally painless experience, many thanks!
June 1, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
It was quick
It was quick, easy, and simple to order. It had no weird additional charges, except tax ofcourse.
June 1, 2026
He listened to my question and checked…
He listened to my question and checked behind me and offered me several options.
June 1, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Reply from J.W. Pepper
Thank you for being a Pepper customer and for leaving us a review!
JW Pepper always puts their customers…
JW Pepper always puts their customers first, and they have a great inventory. I appreciate them so much!
May 29, 2026
Reply from J.W. Pepper
Thank you for being a loyal customer! We appreciate your order and your review.
Too many emails
Done well. Yall have sent a lot of emails very quickly. It seems a little much
May 29, 2026
Reply from J.W. Pepper
We apologize for any inconvenience. You can update your email preferences in your account settings or by scrolling to the bottom of an email and clicking "unsubscribe." Thank you for being a Pepper customer!
Reply from J.W. Pepper
Thank you for being a Pepper customer and for leaving us a review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.