J.W. Pepper is my go-to for the Christmas and Easter seasons for sacred choral music. It's so easy to preview pieces and build a library. Shipping is usually very prompt and updates are given for bac... See more
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Review summary
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Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit. Your Eprint is a life saver in today's s... See more
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Kindness. Efficiency. Understanding. I only wish I could remember the name of the person who helped me refund then place the correct order. I had to get off the phone in a hurry because of a little ac... See more
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The gentleman who took my order could not have been any more helpful, pleasant, knowledgable, supportive, polite and useful. I am very glad I got to work with him on getting the right music and delive... See more
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Company details
- #1 of 2 best companies in Sheet Music Store
- #3 of 3 best companies in Music Instructor
- #4 of 7 best companies in Music Publisher
- #1 of 1 best companies in Musician
- #1 of 1 best companies in Printed Music Publisher
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
22K reviews
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Online ordering has been a breeze
Online ordering has been a breeze, and your policies are very reasonable. Our chorale group will be happy to continue being satisfied customers!
July 10, 2026
Reply from J.W. Pepper
That’s great to hear! Thank you for your review and for your order.
Excellent service!
I placed a large order on Monday morning and received it on Thursday! The online ordering process is quick and easy. J.W. Pepper has always been my go-go place to get quality service. Thank you!
July 6, 2026
I was unable to print any copies
I was unable to print any copies, but my credit card was charged $35. Are you able to facilitate refund? Thank you!
July 8, 2026
Reply from J.W. Pepper
Hi Aaron, please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET to initiate a return. Thank you!
After I receive my purchase
After I receive my purchase, I’m sure I will get a good review!!
July 7, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
VERY helpful customer service and nice selection
I had to add an item to my order and your representative was very helpful in assisting me to do that. In these days of automation, to have a real person that can solve problems is wonderful!!!
July 7, 2026
Reply from J.W. Pepper
That’s great to hear! Thank you for your review and for your order.
I'm SO disappointed with J.W.Pepper!!
I'm SO disappointed with J.W.Pepper!!! I placed an order 6 days ago, and my items STILL have not shipped! This was to be sung at my Mother's funeral. There isn't a download option, and I'm left re-creating the score, since they can't seem to deliver my product. HORRIBLE delivery time! I suggest looking elsewhere for any music you need soon.
July 6, 2026
Reply from J.W. Pepper
We sincerely apologize for the delay in shipment. A Pepper customer service rep will be in touch with you to find a resolution. Again, we're sorry for the inconvenience and frustration you experienced. Thank you for being a Pepper customer.
The website was very frustrating
The website was very frustrating. I would add an item into the cart but when I went back in, it wasn't there. I was adding a lot, and some would take and some wouldn't. It took me over an hour to add all the products in the system. I also wanted to change the contact information - email to where the digital ones should be sent to, and it wouldn't allow me to.
July 9, 2026
Reply from J.W. Pepper
We're sorry for the difficulty you had making your purchase and updating your account. A Pepper customer service rep will be in touch with you as soon as possible to assist you. Again, we apologize for the inconvenience this caused you and we appreciate you making us aware of the situation. Thank you for being a valued Pepper customer.
Great staff member
I had a very helpful staff member assist me in setting up my new school account and even helped me troubleshoot some tech issues
July 9, 2026
Reply from J.W. Pepper
That’s great to hear! Thank you for your review and for your order.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Great experience
Great experience, I had a little difficulty completing the transaction. Customer service helped with the completion. Very helpful. I will be back to do business in the near future. I would highly recommend. Thank you!
July 8, 2026
very good but I can't change my…
very good but I can't change my adress..It's a mistake..
Lignières is the right town in Switzerland.
July 8, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
eFiles are a great help!
July 6, 2026
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
Speaking with the representative
Speaking with the representative, Candy in North Carolina, was a great experience. She was very helpful and answered all of my questions. She took time to help me place the order for a back ordered item. Thank you!
July 8, 2026
Reply from J.W. Pepper
We're happy to help! Thank you for your review and for your order.
ePrinting Problem Solved!
I have been buying music from J.W. PEPPER for decades and never had a problem printing until a couple of days ago. I spent HOURS trying to figure out what was wrong! Was it the printer? The desktop? ME?
Several times, I unplugged, rebooted, and prayed!
I checked my desktop's settings and the printer's settings.
I could print from other sites but not J.W. PEPPER. HOURS! 😒 I tried opening the music in Word, but it was illegible.
I finally reached out to their Support Team and, thanks to TIM, who QUICKLY, EFFICIENTLY, and PROFESSIONALLY suggested I try printing with Adobe, and THAT WORKED! I've never had a problem printing anything until this happened, so I've never needed anything other than Word.
The reason I didn't give 5 stars is that I'm hoping J.W. PEPPER might add this time-saving tidbit of information on their website so others won't be dismayed for HOURS like I was.
Again, THANK YOU, TIM, for TEACHING ME a new lesson!👍
July 4, 2026
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
I was able to find the items that I…
I was able to find the items that I wanted. The option to print immediately is very helpful. Other pieces are in the mail, but the shipping updates are also helpful for planning.
July 2, 2026
Reply from J.W. Pepper
That’s great to hear! Thank you for your review and for your order.
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