J.W. Pepper is my go-to for the Christmas and Easter seasons for sacred choral music. It's so easy to preview pieces and build a library. Shipping is usually very prompt and updates are given for bac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit. Your Eprint is a life saver in today's s... See more
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Kindness. Efficiency. Understanding. I only wish I could remember the name of the person who helped me refund then place the correct order. I had to get off the phone in a hurry because of a little ac... See more
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The gentleman who took my order could not have been any more helpful, pleasant, knowledgable, supportive, polite and useful. I am very glad I got to work with him on getting the right music and delive... See more
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Company details
- #1 of 2 best companies in Sheet Music Store
- #3 of 3 best companies in Music Instructor
- #4 of 7 best companies in Music Publisher
- #1 of 1 best companies in Musician
- #1 of 1 best companies in Printed Music Publisher
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
22K reviews
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Reply from J.W. Pepper
We're sorry, Zac. A customer service agent will be in touch with you to find a solution. Thank you for your patience and for being a Pepper customer.
Great music and some nice features like…
Great music and some nice features like previews of all music I looked at.
June 29, 2026
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
Eprint problem
Good selection. Found my piece. However, I ordered it 4 days ago and my eprint is still not available. Support replied to my request for help, but has yet to fix the issue. Seems like eprint should be available instantly.
June 28, 2026
Reply from J.W. Pepper
We apologize for the error and a Pepper agent will look into it immediately. Thank you for your patience and for being a Pepper customer.
The telephone representative was…
The telephone representative was excellent! He was courteous and very knowledgeable, He stayed on the line with us until we found the products we were looking for. I give him a five-star rating in every category!
June 29, 2026
Reply from J.W. Pepper
We're thrilled to hear this! Thank you for being a valued Pepper customer and for taking the time to leave us a review.
J.W. Pepper Always Comes Through
J.W. Pepper is my go-to for the Christmas and Easter seasons for sacred choral music. It's so easy to preview pieces and build a library. Shipping is usually very prompt and updates are given for backorders.
The site is easy to use and filters help me narrow my search to only see exactly what I'm looking for.
June 29, 2026
Reply from J.W. Pepper
We're pleased to hear this, Suz. Thank you for sharing your positive experience and for being a loyal Pepper customer!
Doesn’t let me track me the pieces of…
Doesn’t let me track me the pieces of music I ordered
June 29, 2026
Reply from J.W. Pepper
We're sorry for any miscommunication. If you haven't received an email with tracking information for your order, please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET and we will be happy to assist you. Thank you for your order and your review.
Reply from J.W. Pepper
We're sorry to hear you order didn't arrive when you were expecting. Thank you for making us aware of the issue and for taking the time to leave us a positive review!
I appreciate being able to order one…
I appreciate being able to order one piece of each selection. I’m a choir accompanist and I want to work on the music early. Thank you!
June 29, 2026
Reply from J.W. Pepper
We're glad this is helpful to you! Thank you for your order and your review.
I wrote an email on the day of the…
I wrote an email on the day of the order to inform you that you put the wrong shipping address on the order. That the shipping address should be the same as the billing address 263 West End Ave., New York, NY 10023 attention Gail Bedi. I also asked for you to confirm that received the information. I get all these lovely update letters that are generated by a computer and don’t tell me that the problem has for the resolved.
June 29, 2026
Reply from J.W. Pepper
We apologize, Gail. A Pepper customer service agent will be in touch with you as soon as possible to resolve the issue. Thank you for your patience and for being a Pepper customer.
Your online catalogue includes many
Your online catalogue includes mini, many pieces that you don’t actually have in stock. To me this feels like false advertising and can impede the planning process for concerts. It would be greatly appreciated. If you’re online catalogue reflected your actual stock.
June 28, 2026
Reply from J.W. Pepper
Thank you for your feedback, Brett. We're sorry for any inconvenience.
prompt and kindly service is always the…
prompt and kindly service is always the best indicator
of a company's sincerity and promoter of its product.
Thank you.
June 29, 2026
Reply from J.W. Pepper
You're welcome, Mary-Jane! Thank you for your order and your review.
Thanks for great job!!!!
June 28, 2026
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
Ahoy
Ahoy! Sails and Swords by Patrick Glenn Harper (grade 1) is a delightfully fun teaching piece for students. The two optional endings (Sailors or Pirates) have different stylistic elements for young bands to work on. (We had the audience vote via QR code to decide which we would play- students were ready for both.) Lots of percussion parts to keep everyone busy, accidentals and dotted rhythms to reinforce those skills. We had a blast playing Ahoy!
May 19, 2026
Unprompted review
Reply from J.W. Pepper
That's great to hear! Thank you for taking the time to let us know about your positive experience.
Love the filter of
Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit.
Your Eprint is a life saver in today's shipping costs and speed.
June 28, 2026
Reply from J.W. Pepper
We're happy to hear our search and filter options were helpful to you while shopping. Thank you for being a valued Pepper customer!
So easy to use!
June 27, 2026
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
I am extremely disappointed in your…
I am extremely disappointed in your service. We were informed last minute that our student had to buy music for a choir camp, and I contacted J&W Pepper right away to purchase a packet and paid $40 to have it shipped overnight. The order shipped out on Friday. Now it is Sunday and FedEx advised that it will not be received until MONDAY! Now my student will be going to choir camp WITHOUT her music. J&W Pepper needs to refund my $40 FEDEX shipping costs! Your shipping department needs TRAINING! They didn’t check off deliver Saturday on the FedEx shipping label and it cost you a customer!
June 24, 2026
Reply from J.W. Pepper
We're very sorry for the confusion and inconvenience this caused and understand your frustration. Unfortunately this sounds like a communication error and we apologize. If you have not yet heard from a custom service rep regarding the situation, please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET so that we can resolve the issue. Thank you for your patience and for being a Pepper customer.
No Stress Ordering
The representative at JW Pepper who helped me on the phone was excellent. She took care of all my questions and concerns. I was very pleased.
June 25, 2026
Reply from J.W. Pepper
We're happy we could help, Linda! Thanks for your order and your positive review.
I ordered 10 copies and received none!
June 27, 2026
Reply from J.W. Pepper
Hi Dianne, we're sorry you didn't receive your order. A Pepper customer service agent will be in touch with you as soon as possible to resolve the issue. Thank you for your patience and for being a Pepper customer.
My favorite site for my Sierra Vista Sings ensembles and for mu church choir music.
Your selection is excellent although I do have to go out to other sites for some music. And I think there should be a discount for e-print music as I have to use my own toner and paper. Adds up fast!
But, I appreciate that you let me bill to an account and then pay later after the singers have paid for their music!
My only complaint is when something is back ordered, no one reaches out with updates. I have had to cancel more than once and go find the music elsewhere.
June 27, 2026
Reply from J.W. Pepper
Thank you for your valuable feedback, Deborah! We look forward to serving your music needs in the future.
Excellent help from customer service…BUT...
Excellent help from customer service staff on the phone. However, all the information I had entered into my "CART" disappeared after only a few days. After reentering all the data into the cart again (more than 15 specific pieces of choral music) and it disappearing again, I was told that I should have moved the data into the "Wish List". Nothing on the web site warned me of this situation. Why did the cart automatically erase without any warning? Please add an explanation on the web site so this doesn't happen to others.
June 25, 2026
Reply from J.W. Pepper
We sincerely apologize for the inconvenience. This is a known bug that we're actively working on. We're sorry for the frustration you experienced. If there's anything else we can do to assist you at this time, please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET and we will be happy to assist. Thank you for being a Pepper customer.
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