J.W. Pepper is my go-to for the Christmas and Easter seasons for sacred choral music. It's so easy to preview pieces and build a library. Shipping is usually very prompt and updates are given for bac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit. Your Eprint is a life saver in today's s... See more
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Kindness. Efficiency. Understanding. I only wish I could remember the name of the person who helped me refund then place the correct order. I had to get off the phone in a hurry because of a little ac... See more
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The gentleman who took my order could not have been any more helpful, pleasant, knowledgable, supportive, polite and useful. I am very glad I got to work with him on getting the right music and delive... See more
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Company details
- #1 of 2 best companies in Sheet Music Store
- #3 of 3 best companies in Music Instructor
- #4 of 7 best companies in Music Publisher
- #1 of 1 best companies in Musician
- #1 of 1 best companies in Printed Music Publisher
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
22K reviews
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Reply from J.W. Pepper
Your suggestion is very helpful.
JW Pepper provides good selection and service
Ordering online at JW Pepper is always a good experience. I appreciate the selection available for string orchestra, the ability to look at and listen to scores, and the availability of eprints. I would like it if there were at least a small break in price for eprint purchases since it obviously saves the publisher money, but that is probably not Pepper's decision so that does not weigh into my review score. Once an eprint is owned by a teacher at a school, there should be an easy way to transfer it between co-teachers, since it is the school's property, not the teacher's property. I would like to be able to make changes in my profile, as in updating an email or password, in an easier manner. I realize these are minor issues it would make the website experience less clumsy.
June 16, 2026
Reply from J.W. Pepper
We appreciate your positive feedback regarding our online ordering experience, selection, and eprint options. We understand your suggestions about eprint pricing and the transferability of school-owned eprints between teachers. These permissions are provided by the publisher and is something we do not control, unfortunately. However we will make the publisher aware of your request. Thank you!
Ordering the number of copies I…
Ordering the number of copies I actually need rather than being forced to get 10.
June 16, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Once I got use to the new layout and…
Once I got use to the new layout and functionality of the updated web site I like it. However items that are old and out of print need to be removed form inventory, I got 5 hits but they were all POP, then why are they still in there?
Ordering it easy, my items come when expected, if something come damaged the replacements come ASAP.
Keep up the great work
Thanks
June 1, 2026
Reply from J.W. Pepper
We're so glad you're enjoying our updated website and appreciate your positive feedback on our service! Thank you for your suggestion and for being a Pepper customer.
Great staff and great service is the…
Great staff and great service is the Pepper trademark
June 15, 2026
Reply from J.W. Pepper
Thank you for being a loyal Pepper customer and for leaving us a review!
Reply from J.W. Pepper
We're glad you enjoyed your experience. Thank you!
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Reply from J.W. Pepper
We're delighted to hear this! Thank you for your kind words and for choosing us.
thank you for having an immediate chat…
thank you for having an immediate chat line. I needed music for tonite, and Desiree was extremely helpful.
June 15, 2026
Reply from J.W. Pepper
We're glad our chat line and team could assist you so quickly! We appreciate your kind words.
Very easy website to navigate
Very easy website to navigate. I love shopping with Pepper!
June 15, 2026
Reply from J.W. Pepper
Thank you for being a loyal Pepper customer! We appreciate your review.
I can trust them to have a wide variety…
I can trust them to have a wide variety of music and to deliver when promised
June 15, 2026
Reply from J.W. Pepper
We're glad you appreciate our music selection and timely deliveries. Thank you for being a loyal customer!
You sent the correct music I ordered in…
You sent the correct music I ordered in a timely manner.
May 30, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Website is terrible
Website is terrible. Accidentally ordered twice and I don’t even want to report it because that would mean I’d have to deal with the website again. Music is great, but functionality is HORRIBLE.
June 15, 2026
Reply from J.W. Pepper
Thank you for your feedback. We are sorry to hear about your website experience and the accidental duplicate order. We are working to improve our site's functionality. Please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET if we can assist you at this time.
Reply from J.W. Pepper
That's great to hear! Thank you for your review and order.
Reply from J.W. Pepper
Thank you for being a Pepper customer!
Great Experience
I found what I needed easily. Ordering was convenient, and my item arrived quickly.
June 1, 2026
Reply from J.W. Pepper
We're glad you found what you needed and had a great experience! Thank you for being a Pepper customer.
It was easy to find what I was looking…
It was easy to find what I was looking for and purchase process quick and fast.
June 11, 2026
Reply from J.W. Pepper
We're so glad you found what you needed and enjoyed a quick purchase! Thank you for being a Pepper customer!
Finding the music I needed, then buying was…
Finding the product I needed to buy was easy. Shopping cart. Experience was also pretty straightforward. What more do you need?
June 9, 2026
Reply from J.W. Pepper
We're happy to hear that finding your product and the shopping experience were straightforward. We appreciate your positive feedback!
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