J.W. Pepper is my go-to for the Christmas and Easter seasons for sacred choral music. It's so easy to preview pieces and build a library. Shipping is usually very prompt and updates are given for bac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Love the filter of Editor's choice, difficulty of music, season of church year, etc. because greatly reduces shopping time to find the right choir-music fit. Your Eprint is a life saver in today's s... See more
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Kindness. Efficiency. Understanding. I only wish I could remember the name of the person who helped me refund then place the correct order. I had to get off the phone in a hurry because of a little ac... See more
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The gentleman who took my order could not have been any more helpful, pleasant, knowledgable, supportive, polite and useful. I am very glad I got to work with him on getting the right music and delive... See more
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Company details
- #1 of 2 best companies in Sheet Music Store
- #3 of 3 best companies in Music Instructor
- #4 of 7 best companies in Music Publisher
- #1 of 1 best companies in Musician
- #1 of 1 best companies in Printed Music Publisher
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
22K reviews
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I ordered 10 copies and received none!
June 27, 2026
Reply from J.W. Pepper
Hi Dianne, we're sorry you didn't receive your order. A Pepper customer service agent will be in touch with you as soon as possible to resolve the issue. Thank you for your patience and for being a Pepper customer.
My favorite site for my Sierra Vista Sings ensembles and for mu church choir music.
Your selection is excellent although I do have to go out to other sites for some music. And I think there should be a discount for e-print music as I have to use my own toner and paper. Adds up fast!
But, I appreciate that you let me bill to an account and then pay later after the singers have paid for their music!
My only complaint is when something is back ordered, no one reaches out with updates. I have had to cancel more than once and go find the music elsewhere.
June 27, 2026
Reply from J.W. Pepper
Thank you for your valuable feedback, Deborah! We look forward to serving your music needs in the future.
Excellent help from customer service…BUT...
Excellent help from customer service staff on the phone. However, all the information I had entered into my "CART" disappeared after only a few days. After reentering all the data into the cart again (more than 15 specific pieces of choral music) and it disappearing again, I was told that I should have moved the data into the "Wish List". Nothing on the web site warned me of this situation. Why did the cart automatically erase without any warning? Please add an explanation on the web site so this doesn't happen to others.
June 25, 2026
Reply from J.W. Pepper
We sincerely apologize for the inconvenience. This is a known bug that we're actively working on. We're sorry for the frustration you experienced. If there's anything else we can do to assist you at this time, please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET and we will be happy to assist. Thank you for being a Pepper customer.
This is a very straightforward and…
This is a very straightforward and swift process. I would recommend this site over most others I have utilized for purchasing music.
June 25, 2026
Reply from J.W. Pepper
That's great to hear! Thank you for your order and your review.
Junnie from the contact center team was a tremendous help!
Junnie from the contact center team was a fantastic help to me. She spent hours with me trying to get our non-profit tax issue resolved. Yeah! She found the problem.
The J.W. Pepper website was experiencing problems so she helped me with my current order.
June 25, 2026
Reply from J.W. Pepper
We’re happy we could be of help! Thank you for your order and for leaving a review.
Had the music I needed
Had the music I needed. Easy to search and find what I was looking for.
June 26, 2026
Reply from J.W. Pepper
We're so glad to hear you easily found the music you were looking for! Thank you for your positive review.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
Customer service was very helpful in…
Customer service was very helpful in straightening out problems with old accounts and making them current
June 26, 2026
Reply from J.W. Pepper
That's great to hear! Thank you for your order and your review.
The woman I worked with was great
The woman I worked with was great - she was patient and helpful, guiding me through a system of accounts that I found to be super confusing!
I appreciated her help :)
June 23, 2026
Reply from J.W. Pepper
That's great to hear, Dawn! Thank you for your order and your kind review.
Calling the company to get my account…
Calling the company to get my account set up and added as a tax exempt was easy & customer service representative was friendly.
June 25, 2026
Reply from J.W. Pepper
That's great to hear! Thank you for being a Pepper customer!
The Best Service Possible
The gentleman who took my order could not have been any more helpful, pleasant, knowledgable, supportive, polite and useful. I am very glad I got to work with him on getting the right music and delivery. I will highly recommend Pepper to my colleagues and friends. Thank you!
June 25, 2026
Reply from J.W. Pepper
We're pleased to hear you received excellent customer service! Thank you for being a Pepper customer and for leaving us a review.
Excellent selection
Excellent selection; reliable info; prompt delivery (according to date given)
June 25, 2026
Reply from J.W. Pepper
That's great to hear! Thank you for your order and your review.
Ordered on Tuesday and arrived today
Ordered on Tuesday and arrived today. Cannot get much better than that.
June 23, 2026
Reply from J.W. Pepper
That's great to hear! Thank you for your order and your review.
Helpful in getting me signed up
Helpful in getting me signed up. Gabby was very polite and helpful in getting my order right.
June 24, 2026
Reply from J.W. Pepper
We're happy we could be of help! Thank you for your order and your review.
Reply from J.W. Pepper
Thank you for being a Pepper customer! We appreciate your review.
Product was good
Product was good, audio clips very helpful. Trying to update my phone number was a pain.
June 23, 2026
Reply from J.W. Pepper
Thank you for your feedback, Marianne! We appreciate your order and your review.
Great job with customer service!!
June 25, 2026
Reply from J.W. Pepper
We truly appreciate you taking the time to share your positive experience with our customer service team. Thank you for your kind words!
Reply from J.W. Pepper
We're glad to hear you were able to easily set up an account with us! Thanks for taking the time to share you positive experience.
Unable to print one of my orders
June 24, 2026
Reply from J.W. Pepper
We are truly sorry to hear you experienced difficulty printing your order. If there's anything more we can do to assist you, please contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET. Thank you for your patience and for being a Pepper customer.
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