I was very satisfied with my experience. The staff was polite, friendly, and helpful throughout the process. Everything went smoothly, and they were happy to answer my questions. The only thing I woul... See more
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See what reviewers are saying
: We visited JYSK Taastrup today to buy items for our new house, and we had an excellent experience thanks to Natasha. She was incredibly supportive, patient, and professional throughout... See more
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I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Excellent service by Diaco at Vermlandsgade 51, 2300 København. We asked for the availability of a table and Diaco was quick, helpful and kind but most importantly very professional as he was... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
50K reviews
Asks customers to review
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Package still not delivered.
After 8 days part of my order has still not been delivered, even though the stated delivery time was 1-3 days. Delivery was expensive and customer service unhelpful.
June 13, 2026
Reply from JYSK Danmark
Hi Nina
Thank you for your review.
Im sorry to hear that part of your order has still not been delivered after 8 days, especially when the expected delivery time was 1–3 days.
This is not the experience we aim to provide.
You are welcome to contact us on phone: 70808190, so we can look into this and find a solution for you, if you still haven't received this item.
Thank you for sharing your experience with us.
Du ønskes en god dag.
//Mette – JYSK kundeservice.
Poorly packaged all around
The packaging for the sofa I just bought leaves a lot to be desired. Now one of the parts is broken. I definitely don't recommend it!
Ordrenummer: 4094884333
June 17, 2026
Reply from JYSK Danmark
Hi Andres
Thank you for your review.
I am very sorry that the packaging did not meet your expectations and that some of the items are now defective.
This is not our intention.
You are very welcome to contact us via our online chat on JYSK.dk, and we will be here during our opening hours to help look into this and find a solution.
Have a nice day.
//Mette - JYSK customer service.
Very good service in the store.Cashier
Very good service in the store.Cashier, and store menager did good job, i had to return broken sofa, and it all went smooth, man in the wearhouse also top man, helped with trailer too !
June 14, 2026
Reply from JYSK Danmark
Hi Pawel,
Thank you very much for your fantastic review 😊🙏
We’re really happy to hear that you had such a great experience in our store 💙✨
It’s wonderful to know that the return process for your sofa went smoothly and that both the cashier and store manager provided great service 🙌
A special thank you as well for highlighting our warehouse colleague – we’re glad he could assist you with the trailer too 💪🚚
Thank you for taking the time to share your experience with us 🌟
// Annesofie - JYSK Customer Service
Reply from JYSK Danmark
Hej Eric,
Thank you very much for your review 😊🙏
We’re really happy to hear that you experienced good service – it means a lot to us 💙✨
Thank you for taking the time to share your experience with us 🌟
// Annesofie - JYSK Customer Service
Reply from JYSK Danmark
Hej Bettina,
Tusind tak for din anmeldelse 😊🙏
Det glæder os rigtig meget at høre, at du har oplevet god service – det betyder meget for os 💙✨
Tak fordi du tog dig tid til at dele din oplevelse med os 🌟
// Annesofie - JYSK Kundeservice
The 4-9 day delivery date never…
The 4-9 day delivery date never happened, then when I was given a new delivery date the courier sent me a message on the day of delivery saying they hadn’t received it. 2 days lost from work and still have no idea when it will arrive.
June 16, 2026
Unprompted review
Reply from JYSK Danmark
Hi Roth,
We are very sorry to hear about the delays with your delivery and the lack of clear information regarding its status. We completely understand how frustrating it must be to take time off work on two separate occasions and still not know when your order will arrive.
This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused.
Thank you for your feedback. We will take it on board as we continue working to improve our delivery process and communication.
//Huyen - JYSK Kundeservice
My order coming late and I don’t get…
My order coming late and I don’t get compensation from them 😡😡
June 13, 2026
Reply from JYSK Danmark
Hi Taner
Thank you for your review.
I can see on your order number, that your order came to the store and was picked up by you inside the time frame for the delivery.
The time frame for delivery to the store i 5-10 business days, and the order was picked up by you in the store on day 10.
Therefore we cant compensate you since you got the order inside the timeframe.
And i hope you also will change you review here, so it shows the right experience you had.
I wish you a great day.
//Mette - JYSK customer service.
After 6 years nothing has changed
Absolutely terrible experience with JYSK Ireland. Doesn't even deserve 1 star
I placed a store delivery order on 25th May and am now well past the advertised 13-day delivery timeframe. The product hasn't even been dispatched from Denmark, and there has been no meaningful update on my order.
To make matters worse, both the live chat and customer service phone line have been unavailable all day, leaving customers with no way to get answers or assistance.
My advice is simple: if the item isn't already in stock in your local store, don't order it.
Unfortunately, this isn't my first bad experience. Back in 2020, I ordered garden furniture online and waited nearly three months for delivery. When part of the order finally arrived, it was the wrong item. At the time, COVID and shipping delays were given as the explanation, but at least customer service could be contacted. Now, you can't even speak to anyone to find out what's going on.
Very disappointing service and not a company I would recommend based on my experiences.
June 15, 2026
Unprompted review
Reply from JYSK Danmark
Hi Rachel
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
You can reach our customer service here:
JYSK.ie
Have a nice day.
//Mette JYSK Customer Service Denmark
Reply from JYSK Danmark
Hi Abhijit
Thank you very much for your review 🌟
We’re really happy to hear that you like the sturdy and beautifully designed furniture and appreciate our product range 🙂
Have a great day.
//Mette – JYSK Customer Service
Honestly the bed is ok in quality but…
Honestly the bed is ok in quality but the issue is the smell. It's been almost 2 weeks since we assembled VEMMELEV bed and the smell is still atrocious.
Edit:
And of course after replying to your customer service mail I've been completely disregarded for that past few days. It's completely uneceptable.
June 13, 2026
Unprompted review
Reply from JYSK Danmark
Hi Arkadiusz,
We are sorry to hear that you are experiencing a strong smell from your VEMMELEV bed after assembly. That is not the experience we want our customers to have, and we understand that it can be both unpleasant and concerning.
We would like to look into this further and help you in the best possible way. You are very welcome to contact us by phone or email at ATT Huyen, so we can assist you with the next steps.
//Huyen - JYSK Customer Service
Hope you never have to rely on corporate customer service
I don't mean to discourage people from shopping at Jysk. It has some great products for the home, reasonably priced and the folks working in the store are helpful and pleasant. However, at least in the store that I frequent, they could use some more staff working there. There can be long lines at the checkout at times and it is hard to find someone to help one around the store. However, if I could give its so-called customer service department zero stars I would so hope you never have to call on it. Recently, I spent several thousands of kroner on items which needed to be delivered in two separate deliveries which I had to pay for two delivery fees. The first shipment arrived in a timely manner and a week later the second one was scheduled. I was messaged by the transport company that it would arrive within 30 to 60 minutes so I waited and waited several hours but no delivery. However, I was eventually contacted by a neighbor a street over that she came home and found several boxes containing my furniture outside of her garage. My neighbor lives at #35 but my address is #25. So I contacted Jysk "customer service" by telephone because its online chat was not operable. However, one cannot ever reach a human person directly by phone so I left my number. I then contacted the transport company customer service I spoke with a real customer service representative who was professional and courteous and understanding. She indicated that she would research the issue and call me back. In the meantime I was contacted by this rude, aggressive and unprofessional person from Jysk who evidently was aware of the issue of the incorrect address being given to the transport company. Did she apologize, no. The first reaction from her mouth was to blame me for not checking that the receipt, that they only mailed me the night before, had the correct address. So I was responsible for checking whether or not whoever typed up the receipt did not make a typographical error. I could not believe what I was hearing. I then asked her what she was going to do to correct the mistake they made and she indicated she did not know what she could do at this point but she could do nothing that day. I could not believe that a company would treat a customer like this. We ended the conversation with she saying she would get back to me that day. She never did. However, the lady from the transport company called me while I was on the phone to Jysk and when I called her back, she told me that she would have their driver go back and pick up the furniture from #35 and deliver it to me. They did this even though it was not in any way their fault. I never did hear back from that unprofessional, rude and unhelpful person at Jysk. It is a shame that such individual can cast a disparaging opinion on a company that has such nice in store individuals and she should not be in a position to have to deal with the public.
June 11, 2026
Unprompted review
Reply from JYSK Danmark
Hi Philip.
We are sincerely sorry to hear about the issues surrounding your delivery, including the incorrect address, the missed delivery, and your subsequent contact with our customer service. This is not the experience we want for our customers.
We fully understand your frustration with how the situation was handled, and we are also very sorry that you were left with the impression of a lack of follow-up and unprofessional communication. This is something we take very seriously, as respectful and reliable service should always be a given.
Your feedback is very important to us and will be shared internally so we can learn from this situation and improve both our processes and customer service going forward.
//Huyen - Customer Service
Pakken kom over en time for sent
Pakken kom over en time for sent. Den skulle komme mellem 8-12 og den var der først over 13
June 11, 2026
Reply from JYSK Danmark
Hej Natanael
Tak for din anmeldelse.
Jeg er rigtig ked af at læse omkring din levering som kom over en time senere end det aftale tidsinterval.
Det forstår jeg godt giver en utilfredstillende oplevelse, når det aftalte leveringsinterval ikke overholdes.
Jeg vil tage din anmeldelse med videre internt sådan vi og vores fragtfirma i fremtiden kan forbedre os og som minimum sørge for at informere omkring forsinkelsen.
Jeg håber at varerne lever op til dine forventninger, til trods for forsinkelsen.
Du ønskes en dejlig dag.
//Mette - JYSK kundeservice.
Worst delivery experience from GLS
Worst delivery experience from GLS. I would recommend jysk to discontinue their partnership with GLS. No intimation of delivery. A small email or text message for a delivery date would have been more useful. It’s sad that a customer Centric company is not even able to integrate this in their system. Jysk what’s the point of the home delivery??
June 11, 2026
Reply from JYSK Danmark
Hi Padmini
Thank you for your review.
I am sorry that your delivery from us with GLS did not meet your expectations.
I understand that it would have been a better experience to be updated about the delivery along the way. Unfortunately, this is not something GLS generally does.
However, I will take your review internally for future improvements.
However, I hope that you will consider directing your review to GLS instead of here, as they are the ones who delivered your order.
Have a good day.
//Mette - JYSK customer service.
Very nice and helpful people
Very nice and helpful people , today I have to exchange some windows curtains and a very nice young lady not only exchange my curtains also explained to me what I need in order to make it work for my window sistem ,
Thank you
June 9, 2026
Unprompted review
Reply from JYSK Danmark
Hi Marius.
Thank you so much for your kind words.
We’re delighted to hear that you had a positive experience with us.
It’s great to know that our colleague was able not only to help you exchange your curtains but also guide you in finding the right solution for your window system.
We truly appreciate your feedback and hope to welcome you again soon!
Have a nice day.
//Axel - JYSK customer service.
servizio clienti indecente e merce scomparsa
JYSK is a Danish multinational company, and this issue cannot simply be handled at a local level, as in this case the problem lies with their completely inadequate customer service.
However, I would like to provide an update: this morning I was able to speak with a very kind representative who helped me resolve the issue.
That said, my overall assessment remains negative, as I had to wait more than one and a half months to find a solution, investing a significant amount of time and patience in the process.
sto aspettando la consegna in negozio della merce acquistata e pagata on line il giorno 21 aprile: è il 9 Giugno.
servizio clienti inesistente. chat perennemente offline. tempi di risposta telefonica superiori ai 30 minuti. in negozio ti rimandano all'online, quando miracolosamente riesci a parlare con qualcuno ti rimandano al negozio....ultima proposta riecvuta in negozio: lei ricompra gli articoli in negozio e poi si fa fare un rimborso dall'online se riesce, perché senza merce il reso non è possibile.
June 9, 2026
Unprompted review
Reply from JYSK Danmark
Hola Erika
Gracias por tu reseña
Te informamos que tu reseña ha sido escrita en JYSK Dinamarca, por lo que hemos remitido la misma al departamento correspondiente para que recibas la ayuda necesaria.
También puedes contactar con el Servicio de Atención al Cliente aquí:
customerservicees@JYSK.com
Te deseamos un buen día y agradecemos la confianza en JYSK.
//Mette - JYSK Atención al cliente Dinamarca
I met friendly people and I got quality…
I met friendly people and I got quality furniture .Thank you Jysk ! ♥️🤗🌹
June 4, 2026
Reply from JYSK Danmark
Hi Stela
Thank you very much for your lovely review 🌟
We’re really happy to hear that you met friendly staff and are satisfied with the quality of your furniture 🙂
Thank you for your kind words – it means a lot to us ♥️🤗🌹
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Nitsan
Thank you for your review 🌟
We’re really happy to hear that you were satisfied with the entire process from start to finish 🙂
Have a great day.
//Mette – JYSK Customer Service
Good service and always assist the…
Good service and always assist the customers in need
June 4, 2026
Reply from JYSK Danmark
Hi Gee
Thank you very much for your review 🌟
We’re really happy to hear that you experienced good service and that our team was there to assist you when needed 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Sikhanin
Thank you for your review 🌟
We’re happy to hear that you experienced good service with us 🙂
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hi Majeda.
Thank you for writing.
We are glad to hear, that you had a good experience with the product.
Have a nice day,
//Axel - JYSK customer service.
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