GB kaima  Reviews 237

Awful customer service, indie brands never level up because the owner's horrible ethics take over, guilting followers to add reviews, and calling someone fat, scabby skin is horrendous

Owner cried to her 800k followers about how low her reviews are, hinting and basically guilt tripping them into coming here to leave 5* reviews.
Owner treats people horribly, fat shaming & calling people out on how they look and ignores customers who have waited months for orders to be fulfilled. I’m inclined to believe she orders from China most likely Temu/Aliexpress (sold at ridiculously higher prices) due to how slow shipping is and the poor quality of the items. They’re definitely drop shipped rubbish.

Gross company with mediocre product, poor customer service standards and truly appalling business practices and lack of professional ethics. The owner literally insults and fat shames on social media… just yuck. And their product is garbage!!!

A company behaving in an unprofessional way towards their critics says enough already. Asking their ‘fans’ to give them good reviews without them buying the products. And bullying people about their looks

Extremely unprofessional. Unethical asking for reviews for the sake of getting a higher review regardless if products are purchased. Unable to deal with constructive legitimate criticism. Terrible PR in the wake of a social media scandal as well. Many other worthy indie cosmetic brands to support.

Be aware of the “good” reviews. The owner has extremely problematic behavior & shaming women with horrible words regarding her look & in general. Spoke to her in a threatening manners just because she stated the reality.

The owner sent her 800k followers to do high reviews to manipulate the stars on trust pilot, as it sits 2.5 ⭐️ which they don’t even deserve the 2.5⭐️

Reality is, this brand is shady, terrible customer service & very long shipping. The products are not as they make it seem. Save your money for a respectful brand. Don’t feed the mean girl “better than” everyone owner.

Such a shame because there is potential, no longer.

As the owner specifically asked her followers to write reviews on Trustpilot regardless if they bought their product or not, here it comes. Beauty space is for everyone and should be safe for everyone. There is no place for immature bullies and companies that are not able to professionally handle criticism or issue a sincere apology.

The brand owner is disgusting and I would never give my hard earned money to anyone that speaks to customers that way. I will not delete because that is customer service.

Disgusting behavior from the owner and genuinely shite products. Will never support this redundant, fragile company with products that work less than temu knockoffs lmao

The brand owner is a vile bully with no professionalism. The company has terrible customer service. The makeup looks like it was shipped from SHEIN without any protection and arrives broken. Covergirl quality with Urban Decay pricing.

Product is a scam. Good reviews on here were the result of the company begging for higher ratings, not specifically regarding the product being sold. I will not support an abusive and conceited brand either.

I wish I could give zero stars. The brand owner likes to fat shame a bully other content creators and for that reason alone I’ll never give a dime of my hard earned cash tj this company. Not to mention the makeup itself looks like Halloween makeup for kids

Completely unethical brand and brand owner. Unable to take constructive criticism for their items that look like they were drop shipped from AliExpress and Temu. The brand owner called a customer a “fat nobody” when said customer wasn’t satisfied with the product and service. The brand owner then sent their nearly one million followers here to post positive reviews in order to feed her ego instead of correcting her horrible business practices. The brand also has not fulfilled many orders from people who spent over $100 on their products. The brand owner is a cruel bully who does not deserve to run a business or a social media following, especially when she is so cruel and hateful.

Products are terrible quality sold at an immense uplift. Overall the whole experience has been incredibly disappointing, from the unprofessional conduct of the brand itself, to the subpar products, and even the immensely extended shipping times. Overall I wouldn't recommend purchasing anything from here.

This company had beautiful products but I can no longer support after their recent actions. They decided to bully and fat shame a customer because they didn't agree with their constructive criticism. The owner then pretended to be the victim and even wrote a fake apology from her DaD! This company is disgusting and unprofessional. They tuned their comments off too...guilty much?

I will never patronize Kaima Cosmetics. The owner has shown themself a hateful bully who would rather farm positive comments online than address the company’s shortcomings when customers have legitimate complaints. Customers have had issues with month long wait times, poor product performance, etc. In response the owner has chosen to email customers and call them ugly, fat, and “scabby”. If you aren’t going to use feedback to improve your business, I won’t be taking the risk in patronizing your business.

The fact that their customer service involves being rude and disrespectful to their customers calling them names and bullying them tells you everything you need to know about this brand.
That's all I need to know to stop me spending money with them in future.

Owner is a bully. Customers have repeatedly reported being ignored by customer services and shipping times of over a month. Owner then proceeded to lash out and bully people on Instagram that critiqued her for indirectly asking her followers to leave good reviews regardless of whether ylthey had purchased or not. In one particular incident she called an influencer fat and scabby. How can a brand Owner act like this
Its disgusting

Never shipped, no response.

Imagine you're a business owner saying insulting, unacceptable things to a person via social media. So unprofessional, immature, and shady, I would never trust this brand with my money.