Kallati Jewelry Reviews 

135
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were somewhat happy with their experience overall. Many people consistently praise the exceptional customer service, highlighting staff members who are described as phenomenal, understanding, helpful, and friendly. Customers also frequently express satisfaction with the jewelry itself, noting its beautiful designs, sparkling appearance, and overall high quality. However, some customers also noted significant issues with product quality and delivery. Several people reported receiving incorrect items or products that did not match the pictures, with some experiencing poor quality like scratches or uncomfortable designs. Additionally, some reviewers were dissatisfied with customer service, citing unhelpful responses, poor communication, and problems with items not being received or delays in repairs.

What people talk about most

Product

People report ambiguous experiences with product quality and authenticity. Many customers praise the beauty... See more

Quality

Customers had ambiguous experiences with quality, with some expressing disappointment, citing issues like... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the incredible, phenomenal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mo and Tyler are the two people I dealt with. Mo is in customer service and she was simply phenomenal. Very good communication and very friendly. She helped me so much! Tyler is in online sales and he... See more

Rated 5 out of 5 stars

The best part of my experience was, and always is, the incredible customer service of Mo and Tyler. They are absolute gems and a valuable asset to your company. They have made Kallati my “go to” jewe... See more

Rated 5 out of 5 stars

Birthday gift from me to me 🤭. It’s an absolutely breathtaking emerald stone surrounded by beautiful diamonds with a nicely attached curb chain. A must have for every lady’s jewelry collection.... See more

Rated 5 out of 5 stars

Mo has been wonderful to work with. Every single time we talk, she has been very understanding, helpful and kind in all of our conversations. She is the epitome of customer service. She has made, h... See more


Company details

  1. #50 of 56 best companies in Jewelry Designer

Written by the company

An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.


Contact info

3.5

Average

TrustScore 3.5 out of 5

135 reviews

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Replied to 62% of negative reviews

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3.5

All reviews

(135)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Tanzanite and Diamond Ring

I had placed an order for a Tanzanite ring. What time is around it and when I received it, it was amazing more brilliant, then I expected. The quality of the stone is a great color, and the diamonds look like little flowers around it. I am so very happy.

December 5, 2023
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Rated 5 out of 5 stars

Great customer service!

Customer service representative Mo was extremely helpful in helping me get my ring fixed. Email responses and communication were prompt, very efficient and professional. Thank you Mo!

December 5, 2023
Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. I was notified that my item was on backorder. The anticipated time of arrival would have been when I was away. I called to ask that the item be held until I returned from vacation. It the customer service agent who spoke with me was happy to honor my request. When I returned home, I called and they shipped the item right away. I appreciated the company working with my request.

October 26, 2023
Rated 4 out of 5 stars

I love the Kallati brand!

I love the Kallati brand!! I found them on a cruise and have brought whilst onboard and via their website.
They have great options to trade up items, as long as you have your certificate, (which is the only reason I have marked them down on this occasion because I haven't had a certificate for my last item), but normally no issues.
I found deals on the website can be better than some I've had onboard, but also had a few lovely items from ship, that aren't available on the site (and it's always nice to try on). The only thing with buying online there is a shipping fee of £50, not that this has been a problem to have a stunning piece of jewellery.
Definitely would recommend buying some stunning pieces from this great company.

October 18, 2023
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Rated 1 out of 5 stars

A diamond went missing from my ring…

A diamond went missing from my ring just weeks after I purchased, so upset, not what you'd expect from high quality jewellery. I have never ever had this happen before in all the years I have been purchasing diamond rings. This does not give me much faith in this jewellery now, it is such a shame because the ring is beautiful and I was going to make this my go to jeweller and purchase more. I really wish they could help because I am so so disappointed.

October 2, 2023
Unprompted review
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Reply from Kallati Jewelry

Hello

I am sorry to hear about your experience with your order. This is certainly not the service we aim to provide for our customers. We do not have your contact information on file as this purchase was made through a retailer and not through us directly. Can you please contact us at customerservice@kallati.com so that we could assist with your piece and ensuring you are satisfied? Thank you

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. They kept me informed about my order. The pieces I purchased are beautiful.

August 30, 2023
Kallati Jewelry logo

Reply from Kallati Jewelry

Thank you!

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Rated 4 out of 5 stars

So close...I appreciate the effort by Mo

The customer service person, Mo, was superb. The only disappointment I have is that the quality of the tanzanite isn't as good as the ring I was trying to replace. I sent photos of the exact original ring which was deep purple and the one I got that was supposed to be a copy of the original is not as deep purple. A couple of settings on the tiny diamonds on the shank aren't smooth and catch on sweaters, etc. I am thrilled to have the ring back but wish it was closer to the original.

May 2, 2023
Rated 5 out of 5 stars

Unconditionally the BEST!!!

Kallati has shown what true expectional customer service looks like. I bought a Csarite ring at an event that a jewelry store was having and when they sized it they broke the stone. Kallati took the 1 of a kind ring back, made me a brand new ring with a larger Csarite stone for all the trouble. The quality of the ring was done with such craftmanship and precision on the finer details that I am their BIGGEST fan. The amount of communication and respect that I had received from Orly, Mo, Sandra and all involved in this unfortunate error on the jewelry stores part, was unprecedented. I not only feel like a customs but a part of the Kallati family. Please take the time to go to their website and read their story. They are not just a company that sells jewelry, they truly believe that if you "Live your Legacy" you will truly come full circle and the jewelry you wear helps you feel empower to do so!

March 17, 2023
Unprompted review

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