Mo and Tyler are the two people I dealt with. Mo is in customer service and she was simply phenomenal. Very good communication and very friendly. She helped me so much! Tyler is in online sales and he... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The best part of my experience was, and always is, the incredible customer service of Mo and Tyler. They are absolute gems and a valuable asset to your company. They have made Kallati my “go to” jewe... See more
Birthday gift from me to me 🤭. It’s an absolutely breathtaking emerald stone surrounded by beautiful diamonds with a nicely attached curb chain. A must have for every lady’s jewelry collection.... See more
Mo has been wonderful to work with. Every single time we talk, she has been very understanding, helpful and kind in all of our conversations. She is the epitome of customer service. She has made, h... See more
Company details
- #50 of 56 best companies in Jewelry Designer
Written by the company
An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.
Contact info
11021, Great Neck, United States
- 516-466-0035
- info@kallati.com
- www.kallati.com
3.5
Average
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 48 hours
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Amazing quality and service
May 26, 2023
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The worst customer service ever
The worst customer service ever. Purchased a ring on a carnival/ p & o cruise ship. Special order. When i eventually received it was the wrong stone. They actually queried if it was just different light. It was supposed to be pink sapphire and was deep blue.
As way of apology after asking me to send back at my expense they offered to pay postage and told me would replace 10 weeks later. Everyone makes mistakes but how it is dealt with is key.
April 24, 2023
Unprompted review
Reply from Kallati Jewelry
Hi Mrs. Richards. We apologize sincerely for the inconvenience and frustration you experienced with our customer service. As explained, we are only the manufacturer in this process and therefore the instructions provided to us were by the retailer to make the ring. However, we would be more than happy to change the ring for you to make it the way you would like as well as cover the postage and expedite the process for you! We hope this can help satisfy your concerns as we would like to ensure your happiness with our piece!
I will never buy again on a cruise ship
I made a purchase of a diamond on a cruise ship and I asked about the VAT paperwork to get my taxes back upon leaving Greece. Well the shop didn’t give us the paperwork and I’m down almost $1500. Thanks for nothing. If I knew I would get this much hassle I would have not made a purchase. I tried calling the company to at least get help with obtaining paperwork but again….no help whatsoever. They are quick to take your money though.
November 24, 2021
Unprompted review
Reply from Kallati Jewelry
Hi Javier,
Thank you for contacting us. I am sorry to hear the trouble that you have gone through. Unfortunately, since we are not the retailer on board the cruise ship, we are unable to issue any paperwork for you. The paperwork you are requesting would have to come directly from them, as they are the ones who took the payment for the piece. We have reached out to the retailer on your behalf and will ask them to contact you. Please let us know if there is anything else we can assist with.
Excellent after purchase customer service.
I have purchased three gorgeous pieces on a Holland America cruise.
I contacted Kallati customer services for support about a couple of the pieces.
Even with the pandemic I got excellent service and communication.
I am extremely satisfied with this company.🙏
October 27, 2020
Unprompted review
I had an excellent experience with…
I had an excellent experience with KALLATI jewelry. From the first email to the last thank you after my package arrived. Would not hesitate to do business with them again. All my questions were answered quickly and product was beautiful. A+
October 12, 2020
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Love the Kallati jewelry
Love the jewelry! Great customer service and top quality workmanship. Love the packaging.
October 12, 2020
Great customer service
Great customer service. Kept me informed. I had to make a delivery modification and they were so helpful.
October 1, 2020
Unprompted review
I have ordered Kallati jewelry for…
I have ordered Kallati jewelry for quite some time. The earrings and necklace were a little smaller than what I expected, but the cut of the diamonds had such a beautiful glisten in the light that made up for the size. They are beautiful. Will definitely be ordering from them again
September 25, 2020
Unprompted review
Great company
Great company, great customer service. Will be buying in the future.
September 20, 2020
Unprompted review
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Becoming a Collector
I am familiar with Kallati through a local jeweler, and I have one piece that I love. I was pleased to visit the web site at the time of a sale and pounced on a lovely piece in white and yellow diamonds. I am very pleased with my purchase and with the pretty box and bag that accompanied it
September 19, 2020
Unprompted review
Excellent customer service and unique…
Excellent customer service and unique jewelry pieces! The representative addressed all of my inquiries and even modeled pieces via email. I very much appreciate the patience and care. Thank you so much!
September 16, 2020
Unprompted review
The service was great and my jewelry is…
The service was great and my jewelry is absolutely beautiful.
September 11, 2020
Unprompted review
Love
Love, Love, Love my new earrings!! All of my Kallati is gorgeous!
The only reason I gave a 4 star rating is because of the time it took for delivery. I even sent an email asking where my earrings were and they just happen to ship the day I inquired.
I have several pieces of Kallati and love each and every one of them!!
September 10, 2020
Unprompted review
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excellent service and quality!
September 4, 2020
Unprompted review
Beautiful Kallati necklace
The Kallati piece that I purchased arrived safely packaged and on time...I am very happy with my necklace...I love Kallati jewelry!
September 3, 2020
Unprompted review
The ring is beautiful!
The ring is beautiful!! Arrived timely. Very happy.
August 27, 2020
Unprompted review
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Quality and design excellent
Quality and design excellent. Packed carefully and nicely. Delivery just in few days to Australia.
August 27, 2020
Unprompted review
My low marks has to do with
My low marks has to do with: I wear a size 7 - 7-1/4, and ordered a 7. I was expecting the ring to fit based on the below request/response. When I received it I could barely get it passed my first knuckle on my ring finger. Now I have to pay to get it sized or wear as a "pinky" ring. I've purchased several pieces in the past on Carnival Cruise Lines. This is the first time I've ordered from the website and I'm disappointed. Probably won't do so again.
Hi Rhonda,
Yes. Will do
Best Regards,
Kallati Customer Service Team
KALLATI®
135 Cuttermill Rd.
Great Neck, NY 11021
P: 516.466.0035
F: 516.706.1295
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Hide original message
From: Rhonda Sprouse <
Sent: Thursday, August 6, 2020 7:45 PM
To:
Subject: Re: Order #1104
Thank you. Can it be sized to 7.25?
Sent from my iPhone
On Aug 6, 2020, at 3:10 PM, wrote:
August 27, 2020
Unprompted review
Reply from Kallati Jewelry
Hi Rhonda,
We are sorry to hear that you are not satisfied with the size. We have reached out to you to rectify the situation and hope you pleased with the outcome!
Very nice offers
Very nice offers. Rather quick delivery. I an very content with my purchase
August 27, 2020
Unprompted review
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