Katzkin Reviews 

4,116
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the product, often noting how it transforms their vehicles and surpasses factory standards. Many people highlight the knowledgeable, patient, and professional staff who provide excellent customer service, guiding them through the process. The overall service and installation are frequently described as smooth, efficient, and reliable, leading to impressive and satisfying results. However, some customers also noted issues with customer service, describing experiences where they felt unsupported or that their concerns were not adequately addressed. A few people mentioned feeling that the company was not customer-focused, with some interactions being unhelpful or rushed.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing quality, craftsmanship,... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the entire process as flawless and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as stellar and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second vehicle to use Katzkin to upgrade or replace the seats. Their quality is exceptional. In the case of my wife’s 2001 Mercedes E320 a lot of credit goes to their installer, Gold Coast... See more

Company replied

Rated 5 out of 5 stars

I have had the CAT scan leather interior now for almost 5 years. I have had two instances where there were problems one it was kind of puckering in the backseat and the other area of the front driver... See more

Rated 5 out of 5 stars

I wasn’t sure about putting aftermarket leather seats in my brand new ‘26 Silverado HD but they are Beautiful! So glad I did! Amber made some suggestions, I decided on the two-tone of brown down th... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service and top shelf quality product. I had installed an inferior “leather-like” product myself and quickly found out it didn’t hold up like the original leather on my 28 year-old Mi... See more

Company replied


Company details

  1. #1 of 4 best companies in Auto Upholsterer
  2. #3 of 14 best companies in Auto Accessories Wholesaler
  3. #6 of 21 best companies in Auto Parts Manufacturer
  4. #2 of 3 best companies in Auto Restoration Service

Information provided by various external sources

Located in Montebello CA, Katzkin Leather is the nation’s premier designer and manufacturer of custom leather interiors. Since 1983, in partnership with our nationwide installer network of over 2,500 restyling locations, we have transformed over two million vehicles with luxurious and exciting premium leather interiors. We manufacture leather interior packages for more than 3,000 mid-market vehicles that are available in 120 colors and materials. Katzkin offers more custom leather interior options than any other manufacturer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(4,116)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

READ THIS BEFORE YOU BUY!

From the first phone calls and texts with MELANIE and ROY, I had NOTHING but outstanding service. They both listened well,answered my questions thoroughly, and what I said actually mattered to them. I was NOT just another sale.

I can't speak to the quality of the product yet, because this is my first, and I just got my leather seats installed, so only time will tell. HOWEVER...before I dropped $2k on my seats, you can best believe I researched this company and their product THOROUGHLY. I heard nothing but good things from people who had their Katzkin seats for years, use them daily, and they're holding up great, except for a couple minor shiny spots, which is naturally going to happen after 10 years worth of daily butt-slides.

That said, I'm looking forward to years of use from what I believe to be a top quality product!!

August 12, 2025
Unprompted review
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Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Roy and Melanie. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

Great looks. Very uncomfortable

Here’s the deal. I ordered some seats for my F150 and they look fantastic. No complaints here. Absolutely gorgeous. The issue is the seats are uncomfortable. Because I got a double diamond stitch the seats are too tight and hurt my back to drive. I contacted katzkin and the installer and their solution to remedy this is for me to spend another $1,000 on new seats. So in short before you order something from them make sure you test it out because they will do nothing for you.

August 13, 2025
Unprompted review
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Reply from Katzkin

Hi Terry! We’re sorry to hear about this experience. Thank you for sharing your contact information so a trusted member of our team could reach out and address your concerns. Please feel free to reach us at 877-841-2320 if you have any further comments or questions about your interior. Thank you!

Rated 5 out of 5 stars

Very nice looking material highly…

Very nice looking material highly recommend it really makes your vehicle stand out and it looks amazing

August 7, 2025
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Reply from Katzkin

Hi Julie! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

From the very first phone call

From the very first phone call, our experience was great. No high pressure sales! We got the chance to customize our seat covers exactly with what we wanted. They even offer zero percent interest financing. They scheduled our install with an amazing company. The seats look amazing. Thank you for all your help to make our car look awesome.

August 6, 2025
Unprompted review
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Reply from Katzkin

Hi Caroline! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

Refuses to ship direct to customer

Refuses to ship direct to customer. They force you to have a "professional" installer for something a chimp could install.

August 4, 2025
Unprompted review
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Reply from Katzkin

Hi Endi! We only sell through authorized installation centers that have the tools and equipment necessary for a true factory-fit installation. Their specialized training also ensures the proper handling of your seats, including all associated electronics and air bag safety systems. Also, the price of installation is included in the cost of the seats. Please give us a call at 877-811-8840 with any more questions about this - thanks!

Rated 5 out of 5 stars

Katzkin For The Win!!!

First of all, John Farrell from the Katzkin Design Team Office made the experience great! As a lifelong career salesman myself I can tell when someone is being straight with me. John did a fantastic job explaining the quality of the product, how the installation processes worked and spent as much time as I needed helping me pick a design. The installer, Auto Trim Restyling in Manchester MO did an excellent and quick job with the install. I am beyond pleased at the look/quality and above all the price! The Ford Lariat package was $21,000 and the factory seats are “vegan leather”. For barely more than 10% of that difference I got a much better looking and MUCH better quality seating solution

July 29, 2025
Unprompted review
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Reply from Katzkin

Hi Michael! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with John! :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 2 out of 5 stars

I've had nothing but issues with…

I've had nothing but issues with Katzkin seats.

Great customer service, mediocre product

I have had katzkin seat covers for 4 years. It has the degreez cooling and heating. The heating works great, the cooling only works on the bottom. I feel nothing in my back. I've had Katzkin look at the seat 4 times, they adjust some stuff, then just blame the design of my seat, claiming it blocks air flow. Katzkin can't design a cover kit around different factory seat designs, yet they sell a universal or custom fit kit ? How? Do they even research seat designs? Also, the katzkin leather material, while it feels nice, seems fairly low quality. My seats look 10 years old. This is why I tell myself if I want leather heated and cooled seats, buy a vehicle with it from the factory, not aftermarket.

October 1, 2024
Unprompted review
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Reply from Katzkin

Hi Andrew! We’re sorry to hear about this experience and would like to address the issue you’re having. Thank you for providing your contact details, a representative will be in touch soon. We look forward to finding a solution.

Rated 5 out of 5 stars

Katzkin Leather Upgrade on F250

Ordered a set of Katzkin Leather covers to upgrade cloth seats in my F250. They arrived well packed, with every single part accounted for, and quality, sizing, and stitching was all perfect. They look amazing!

July 23, 2025
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Reply from Katzkin

Hi Dave! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Janette B

Janette B. Is amazing do everything in yall power to make sure she stays on the Katzkin Team she helped me like butter to order parts in for my seats to give my that FULL Katzkin EXPERIENCE SHES THE BEST THANK YOU!!!!❤️‍🔥🙏🏽

July 23, 2025
Unprompted review
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Reply from Katzkin

Hi Dantae! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Janette! :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Katzkin leather is the best.

I recently replaced my cloth seats with Katzkin leather on my 2020 Toyota Tacoma TRD Sport. I researched numerous options in selecting my leather seats. After months of comparison I decided to go with Katzkin. I'm extremely pleased with my decision. The quality and look of the leather seats are amazing. If you're seriously considering leather seats, I highly recommend katzkin leather. Katzkin's reputation and warranty can't be beat.

July 21, 2025
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Reply from Katzkin

Hi Mark! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Looks, quality, value added!

I love the look and quality of my new leather Katzkin seat covers! They’re a major upgrade to my 2018 Ford F-150 XLT Sport SuperCrew. I spoke with a very nice sales rep on the phone and she walked me through the various options on the Katzkin website. She even texted me photos of leather samples so I could compare them in actual daylight. The ordering process (including the application and approval for financing) was simple and stress-free. Installation was immediately and seamlessly arranged with Stewart Design in Indianapolis. Turn-around time was just a few weeks and the installation was [eventually] excellent (The front passenger seat had a scratch on the side, so a new one was ordered and installed about a week later...at no charge to me.). I have NO complaints! A bit on the expensive side, but well worth it IMHO. Fantastic investment for my truck, and one I’ll enjoy with no regrets for many years.

June 6, 2025
Unprompted review
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Reply from Katzkin

Hi Christopher! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Katzkin leather upholstery is Fantastic

The installation took 2 days (wanted the install contractor to take their time and do a good job). Very pleased with the quality of materials and the fit and finish of the job. I would be happy to recommend Katzkin and the install contractor to any of my friends.

July 18, 2025
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Reply from Katzkin

Hi Larry! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 2 out of 5 stars

Supply Chain Issues

I ordered a set of leather for my truck only to be let down because Katzkin's supplier of the heat/cool module could not uphold their part of the order. The seats made it, but sales rep could not guarantee when the module should be shipped and the installer would receive them on my end. I was offered a discount, I was offered to refund the modules. I chose to refund the whole order because my order consisted of the hot and cold modules. I will reassess in the future, but I would recommend finding out if they have access to all of the required supplies before proceeding with the purchase.

July 16, 2025
Unprompted review
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Reply from Katzkin

Hi Bruce! We’re sorry to hear about this experience. Thank you for providing your contact details for our team to make contact, and finding a viable solution together. Please feel free to give us a call at 877-841-2320 if there's anything else you'd like to share with us. Thank you!

Rated 5 out of 5 stars

Katzkin Leather Upholstery – Top-Notch Quality and Service

This is the second vehicle I’ve upgraded with Katzkin leather, and once again, I couldn’t be happier. Their premium leather and attention to detail truly elevate the look and feel of the interior. What really sets them apart, though, is their premier customer service. Everyone on the team is incredibly thorough in making sure you get the exact seat design you want. Be sure to ask for Roy—he’s outstanding and makes the whole process smooth and stress-free. Highly recommend Katzkin if you’re looking to upgrade your ride with top-quality leather and first-class service!

July 15, 2025
Unprompted review
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Reply from Katzkin

Hi Rick! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Roy & the Team! :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 3 out of 5 stars

Poor Quality Installer.

Update: Katzskin customer service reached out and refunded the cost. I appreciate them making it right! Thank you.

1: Installer, installed the wrong interior.

2: Poor communication from katzskin and the installer. Traveled an hour and a half to the installer, last interior I purchased only took 2 hours to install. This time 6 hours and it was the wrong interior. I would recommend in the future better communication between the customer and installer.

July 10, 2025
Unprompted review
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Reply from Katzkin

Hi Eric! We’re sorry to hear about this experience and we're glad that we could reach a viable solution together. Please feel free to give us a call any time at 877-841-2320 if you have any questions about your interior.

Rated 2 out of 5 stars

This is my second set

This is my second set. The first set was flawless with over 120K miles. The second set was $1600 and within 8 months the seams began to separate. I called for the warranty and they explained I had exceeded the mileage. Keep in mind this is the back seat that is rarely used.
The console is now cracking at 100K
Almost understandable if I were to be over weight and lean on it as I drive. I have never used cleaner or conditioner as the care instructions tell you not to. I have dark tinted windows. I am proud of my bright red truck but the seats are horrible.

July 15, 2025
Unprompted review
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Reply from Katzkin

Hi Gretchen! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320 and ask for Veronica? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

My seats look amazing

My seats look amazing. Great job money well spent highly appreciated. Highly recommended. Thank you.

July 11, 2025
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Reply from Katzkin

Hi Antoine! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

All I can say is WOW!!

This was my 2nd time using Katzkin Leather to give my 2017 Jeep and 2003 Truck leather seats. This time I replaced the cloth seats in my Jeep with Black premium leather and Pearl White stitching. All I can say is WOW!!! They came out beautiful, look amazing, and just as good looking as if they came stock in my Jeep!! A special thanks to Rafael who did the installation. He is really special and takes pride in his work.
From ordering to finish, Customer Service from Katzkin was top notch! I highly reccomend them.

July 9, 2025
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Reply from Katzkin

Hi David! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Rafael. Black wrap with Pearl stitching is a fantastic color choice :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Fast and efficient!

Company was very quick with taking my car and getting the leather installed and returning vehicle very quick !

July 2, 2025
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Reply from Katzkin

Hi Kaelynne! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great product - great experience

Roy was super helpful during the booking process. The price was more than reasonable. The installation process was easy and convenient - Juan did an amazing job! The quality of leather is great. Couldn’t be happier.

July 1, 2025
Unprompted review
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Reply from Katzkin

Hi Mike! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Roy. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

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