I had previously ordered from a competitor and after receiving a toilet broken and then reordering received another one broken.Both orders took a couple weeks to receive. I found at KBA and received i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found a tub that was exactly what we wanted, in the color we wanted, and we gave KBA a call. Gal on the phone was knowledgeable on the product, was located in the USA, and walked us through their pro... See more
We had such a great experience! Our toilets were delivered incredibly fast, and the delivery person was so kind and helpful. We did receive the wrong bidet seats initially, but their customer servic... See more
Company replied
Ordered very heavy glass shower enclosure and the arrival time was right on target. Price was same or better than the competition when shipping was included. Had a small issue with the LTL company,... See more
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Company details
Information provided by various external sources
We strive to provide excellent kitchen and bathroom appliances from top name brands.
Contact info
37th Street 331, 11232, United States
- www.kbauthority.com
4.2
Great
239 reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well made/attractive vanity.
The vanity is well made and attractive and has a lot more storage room than I realized. My installer had no trouble with it either. I'm glad I chose it!
October 11, 2024
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for the wonderful feedback. We’re so happy to hear that you’re enjoying your new vanity and that it exceeded your expectations, especially in terms of storage space.
It’s also great to know that the installation went smoothly. We’re glad you chose it and truly appreciate you taking the time to share your experience. If you need anything in the future, we’re always here to help.
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Great ordering experience for a great…
Great ordering experience for a great product. Better price than anywhere else.
April 7, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for your kind words. We're so glad to hear you had a great ordering experience and found the product at the best price.
We appreciate your business and look forward to helping with your next project.
Reply from Kitchen & Bath Authority
Thank you for the great feedback. We're happy to hear the ordering process was easy and that your item arrived quickly.
We appreciate your support and hope to serve you again soon.
High Quality
The product (bathroom vanity) is high quality! We were apprehensive to pick something so important in our remodel of our bathroom online, but it arrived perfectly intact and we're thrilled with the quality and appearance.
April 1, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you so much for your thoughtful review. We're delighted to hear that your new bathroom vanity exceeded expectations and arrived in perfect condition.
We understand how important it is to feel confident when ordering something so central to a remodel, and we’re glad everything went smoothly. It’s wonderful to know you’re happy with both the quality and the look of your new piece. We truly appreciate your trust and your business.
I still haven’t opened the box so I…
I still haven’t opened the box so I can’t tell you anymore. I’ve loved my prior Franke sinks.
May 9, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for your feedback. We're glad to hear you've had a great experience with Franke sinks in the past and appreciate your continued trust in the brand.
Once you have a chance to open the box and install your new sink, we’d love to hear what you think. If you have any questions in the meantime, we're always here to help.
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Very efficient sales and customer…
Very efficient sales and customer service group. High quality products with reasonable pricing.
January 15, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for the kind words—and the almost-perfect score! We're thrilled you enjoyed our service and products, and we’ll take that 4-star rating as a sign we’re this close to perfection.
If there’s anything we can do to earn that fifth star next time, just say the word. We’re always up for a challenge!
Don't use Kitchen and Bath -
When we went to install the sink, there was a visible defect in the pedestal which had been covered up with white caulk which was easily rubbed off. When I called K&B I was told that it was outside of their 30 day return policy. They offered to sell me another but not replace the obviously defective unit. Guess I really didn't save any money buying from them after all...
Well the phone call was recorded for "quality and training" and the pictures I sent clearly show a manufacturing defect.. I explained to agent that it was over 30 days because the defect was covered up and not visible when I opened the box.
February 28, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for sharing your experience. We're truly sorry to hear about the issue with the pedestal and understand how frustrating it must have been during installation.
The damage was reported more than 30 days after the order was delivered, which is beyond the standard claim period set by the manufacturer. Additionally, when the issue was first brought to our attention, there was no mention of any caulk being used to cover the defect. Had that detail been shared at the time, we would have immediately submitted a claim to the manufacturer for a warranty replacement.
This item shipped directly from the manufacturer, and we’re still happy to assist. If you can provide clear images of the defect, we can forward the information to the manufacturer for review and potentially arrange a replacement under warranty. We also offered a replacement at our cost as a courtesy to help resolve the situation in the meantime.
We value your feedback and hope to have the opportunity to make this right.
Just replace that old toilet!
Just replace that old toilet! We had very helpful phone assistance in ordering a
Toto Drake toilet from Kitchen and Bath Authority. The price was the best on the internet. It arrived promptly and intact, and I was able to install it myself. We have been using the "new" toilet for 5 months and it performs as well as the best reviews said it would. Should have done this years ago.
May 8, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for the fantastic review. We're so glad to hear you had a smooth ordering experience and that our team was able to assist you over the phone.
It's great to know your Toto Drake arrived quickly and in perfect condition—and even better that you installed it yourself. After five months of use, we're thrilled it's living up to the great reviews. We agree—sometimes the only regret is not upgrading sooner. Thank you for choosing Kitchen and Bath Authority!
Everything has been finished for a few…
Everything has been finished for a few months now. I love everything I picked. It all works so well. I love my new bathroom!
March 2, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for your kind words. We're so happy to hear that you're loving your new bathroom and that everything you chose has worked out perfectly.
It’s always rewarding to know our products played a part in creating a space you enjoy every day. Thank you again for choosing us—we truly appreciate it!
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No updates on back-ordered item
Ordered a bathroom vanity and site said it was in stock
(April 3). Later in the day it wasn't and the restock date was April 30. Every day since then, and sometimes twice a day I phoned to get a delivery update. Each time I was told that by the end of day they would give me a tracking number. I never received any updates of any kind from any agent ever. I could have purchased the item somewhere else but I was dragged along for a week with no information about delivery. A sales rep (or supervisor) I spoke to could have at least apologized for the lack of transparency and the misleading information and lack of customer service I was receiving.
May 5, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience you encountered. We understand how disappointing it must have been to place an order under the impression it was in stock, only to learn later that the availability had changed.
We also regret that you did not receive the timely updates and communication you deserved. You should never have had to follow up multiple times without a clear resolution, and we apologize for the lack of transparency and follow-through from our team. This is not the level of service we aim to provide, and your feedback has been shared internally so we can take the necessary steps to improve.
Please know that we value your business and the trust you place in us. If there is anything further we can do to make this right, we’d appreciate the opportunity to assist
The complete makeover of my kitchen and…
The complete makeover of my kitchen and bath transformed them into stylish, efficient spaces that blend modern aesthetics with timeless functionality.
May 7, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you so much for sharing your experience! We're thrilled to hear that your kitchen and bath makeover brought both style and functionality to your space. It’s always our goal to help create timeless designs that truly elevate the home, and we're honored to have been part of your transformation. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Enjoy your beautifully updated space!
I had an important event coming up this…
I had an important event coming up this week end, my thing i ordered had not shipped yet and i was teally worried, so i called and asked about the eta, i explained about my event, and the customer service guy called down to the shipping department and asked for it to be expedited. And i just exactly what i ordered with 2 days to spare!
April 28, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for sharing your experience! We're so glad our team was able to help when it mattered most. It's great to hear that your order arrived just in time for your big event—we know how important that can be. We'll be sure to pass your kind words along to our shipping and customer service teams. If you ever need anything in the future, we're here to help!
professional delivery
professional delivery, product arrived with no damage. Entire transaction went well.
April 16, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for your feedback! We're glad to hear the product arrived safely and that the entire transaction went smoothly. We appreciate your business and look forward to assisting you again in the future.
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Excellent customer buying experience!
I have purchased this product before from another vendor so knew what to expect. Found that this company made the purchase process extremely easy, price was great, and communication excellent. Even after delivery, there has been a number of follow ups to ensure that everything met our expectations. Very pleased!!
March 19, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for taking the time to share your experience! We're so pleased to hear that the purchase process was smooth and that our team provided clear communication and follow-up after delivery. It's great to know we met your expectations and we truly appreciate your kind words. We look forward to assisting you again in the future!
We recently renovated three bathrooms…
We recently renovated three bathrooms and ended up purchasing almost everything from KBAuthority. We started by ordering a faucet as a trial run and were amazed when it arrived the very next day. After that, we worked closely with Benjie, who was incredibly helpful in guiding my wife and me through selecting the right vanities and cabinets. We also needed a custom glass door, which turned out perfectly. Overall, it was a great experience smooth, efficient, and stress-free. Highly recommend asking for Benjie if you need help choosing the right products.
March 25, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you so much for sharing your renovation journey with us. We’re honored you chose KBAuthority for such a major project, and it’s wonderful to hear that everything from your initial faucet order to the custom glass door met your expectations. We’re especially glad to know Benjie was able to provide the guidance and support you needed throughout the process. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and look forward to assisting you with any future projects.
Unfortunately I have found this company…
Unfortunately I have found this company to be untrustworthy or reliable. After not receiving my complete order, the firm has refused to issue me a refund. I have followed their instructions. Returned what I received and now they say what I sent them was damaged. A blatant lie. It was never even removed from the original packing. No return has been processed and their is no way to speak to a human in the return department. Avoid this place.
April 10, 2025
Unprompted review
Reply from Kitchen & Bath Authority
We’re very sorry to hear about your experience and truly regret any frustration this situation has caused. Customer satisfaction is extremely important to us, and we take these matters seriously. While we understand your concern regarding the return, our team must follow a thorough inspection process to ensure returned items meet our policy standards. That said, we’d like to review your case further and work toward a resolution. Please reach out to our customer service team directly with your order details so we can investigate and assist you personally. We value your feedback and appreciate the opportunity to make this right.
Simple to order
Simple to order, website easy to navigate, shipped and arrived in several days. Arrived on time for the GC to install. Product arrived on time undamaged in an pristine outer box. The company kept me updated with email confirmations when shipped and tracking.
March 19, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you for your great feedback. We're glad to hear that the ordering process was simple, the website easy to use, and that your product arrived quickly and in perfect condition. It's also great to know everything arrived on time for your contractor. We appreciate your kind words and look forward to serving you again!
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This company is a scam
This company is a scam. I bought a faucet part that kept getting delayed in shipping. I called to cancel my order after receiving an update that it would ship SIX WEEKS after placing the order, they said no problem. Literally 5 minutes after I hung up I received an email that my order shipped, followed by an email saying I can’t cancel it because it’s shipped. I can return it and incur a 20% restocking fee, a $14.95 “handling fee”, plus the cost of shipping. I’ll be protesting the charge with my credit card company.
March 31, 2025
Unprompted review
Reply from Kitchen & Bath Authority
We're very sorry to hear about your experience and understand how frustrating delayed shipping and unexpected fees can be. We strive to provide timely updates and accurate lead times based on information from our suppliers. In some cases, orders may ship shortly after cancellation requests are submitted, depending on timing and fulfillment status. While our return policy includes restocking and handling fees, we aim to be as transparent as possible at the time of purchase. We’d appreciate the opportunity to review your case further please reach out to our customer service team with your order details so we can assist directly. Your feedback is valuable, and we’re committed to making things right where we can
So I’m now certain this website is a…
So I’m now certain this website is a SCAM. STAY FAR AWAY. They refused to refund me for an item they never had in stock. I contacted my credit card and got a refund from the credit card company. Every negative review is true. SHAME on KB Authority for being so fraudulent and stealing money from their customers. Absolutely criminal.
March 20, 2025
Unprompted review
Reply from Kitchen & Bath Authority
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how upsetting it is when expectations aren’t met, especially regarding product availability and refunds. Please know that we never charge customers for items we knowingly cannot fulfill, and any billing errors are always addressed promptly. While we regret that this situation led to a dispute, we welcome the opportunity to review what occurred and clarify any miscommunications. We take all feedback seriously and are committed to continuous improvement and transparency in our processes.
Taylor was unbelievable in helping me…
Taylor was unbelievable in helping me with this problem. If all customer service people were as good as her the world would be a much better place. I buy a lot of materials from all over and when there is a problem it’s all about how well it goes weather I’m going to keep doing business with that company.I will definitely be back. Give that girl a raise because you don’t want to lose her. Mack jones, Dolce vita interiors
March 13, 2025
Unprompted review
Reply from Kitchen & Bath Authority
Thank you so much for the incredible feedback. We're thrilled to hear that Taylor was able to support you so effectively and make a lasting impression. We agree outstanding service can make all the difference, and we're lucky to have her on our team. Your kind words mean a lot, and we'll be sure to pass them along. We truly appreciate your continued business and look forward to working with you again soon.
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