Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
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Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
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Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3K reviews
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Reply from Royal Kennel Club Pet Insurance
Hi Tracy,
Thank you so much for your fantastic 5 star review ⭐️
We are delighted to hear that you received excellent service from our team. We really appreciate you taking the time to share your experience and let us know we are getting things right.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Address update to policies
The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets details to the policies which I hadn't thought about. Overall excellent customer service.
August 22, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Senga,
Thank you so much for your wonderful 5 star review ⭐️
It sounds like you had a really lovely conversation with our colleague. Moving house can come with a very long list of things to update, so we are pleased she was able to make this one nice and straightforward for you.
It is also great to hear that she took the extra step of adding your vet's details to your policies while you were on the phone. That thoughtful and proactive approach is exactly the kind of service we want to provide.
Thank you for choosing Royal Kennel Club Pet Insurance, and we hope you are settling into your new home nicely. 🏡
Best wishes,
Liam
Customer Service Teams
Excellent service again
Excellent service again. Thank you Sharon and the team at KC Insurance.
August 21, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to hear that you have received excellent service from us once again. Your continued confidence in our team means a great deal.
We will make sure your lovely feedback is shared with Sharon and the wider team. They will really appreciate the recognition.
Thank you for continuing to choose Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Expensive and quibbles over claims
The only thing that has bumped up my review from a 1 star to a 2 is the 24/7 virtual vet service, which is very helpful.
But for the price I pay per month for my puppy, having had one claim denied, and a second claim currently being quibbled for having submitted just the relevant clinical history rather than the entire (despite the fact previous claim includes all previous clinical history) is really making me not want to renew with RKC insurance once the first year is up.
And it also was not made clear to me (as a first time pet owner) that the excess amount was per claim, not for the year, so I’ve unfortunately had multiple small trips to the vet stomach upsets, grass seed removal) that I’ve been unable to claim, despite high monthly payments.
Should’ve gone with pet plan.
August 21, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Sam,
Thank you for taking the time to share your experience. We are pleased to hear that you have found the 24/7 virtual vet service helpful, although we are sorry that other aspects of your experience have left you disappointed.
When assessing a claim, there may be occasions where our Claims team needs additional clinical history or information from your vet before a decision can be made. This helps us make sure each claim is assessed correctly and in accordance with the cover provided by the policy.
We also appreciate your comments regarding the excess. The excess applicable to your cover and how this is applied is detailed within your policy documentation, but if you have any questions about this, our team will be happy to explain how it applies to your individual policy and claims.
We understand from your review that you are considering your options at renewal, and we would welcome the opportunity to discuss your concerns with you before then.
Best wishes,
Liam
Customer Service Teams
Shannon was really helpful
Shannon was really helpful, kind and considerate on the call today.
August 21, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Lauren,
Thank you so much for your lovely 5 star review ⭐️
It is wonderful to hear that Shannon was so helpful, kind and considerate during your call. Making sure our customers feel listened to and supported is incredibly important to us, so feedback like this is always lovely to receive.
We will make sure your kind words are shared with Shannon. She will really appreciate the recognition.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Good insurance
Always no trouble with getting in touch with the insurance providers and are the payments are always payed to me in ten days .
August 21, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your lovely 5 star review ⭐️
It is great to hear that you have consistently found it easy to get in touch with us and that your claim payments have been handled quickly.
Knowing you can rely on your insurance when you need it is so important, so we really appreciate you sharing your positive experience.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Friendly and helpful
Friendly and helpful, made me smile on a tough day.
August 21, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Aimee,
Thank you so much for your lovely 5 star review ⭐️
It is wonderful to hear that our colleague was friendly and helpful, but even more so that they managed to put a smile on your face during a tough day.
Sometimes a little kindness can make a real difference, so your feedback is particularly lovely to receive.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Well informed and easy to discuss…
Well informed and easy to discuss options for policies. Payment after claims are efficient abd speedy
June 21, 2026
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your fantastic 5 star review ⭐️
It is great to hear that discussing your policy options was straightforward and that you felt well informed when making your decisions.
We are also really pleased to hear that your experience of making claims has been so positive, with payments handled quickly and efficiently when you have needed us.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience.
Best wishes,
Liam
Customer Service Teams
Great customer service I wouldn't…
Great customer service I wouldn't hesitate to recommend to anyone.
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Caitlin,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to hear that you have received such great service from our team. Knowing that you would happily recommend us to others is a huge compliment and something we really appreciate.
Thank you for your recommendation and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful in answering my query…
Very helpful in answering my query about making a claim.
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your lovely 5 star review ⭐️
We are really pleased to hear that our team was able to answer your questions and provide the guidance you needed about making a claim.
We know the claims process can sometimes feel unfamiliar, so having someone there to explain things clearly can make all the difference.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Thank you to Shane for a great…
Thank you to Shane for a great experience and answering all my questions!
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Beth,
Thank you so much for your fantastic 5 star review ⭐️
It is great to hear that Shane made your experience such a positive one and took the time to answer all of your questions. Making sure you have the information and reassurance you need is exactly what we want from every conversation.
We will make sure your lovely feedback is shared with Shane. He will be really pleased to receive it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Never used claim before
Never used claim before. Shane very helpful and fully explained process. Thank you.
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your lovely 5 star review ⭐️
Making a claim for the first time can feel a little unfamiliar, so it is great to hear that Shane took the time to explain the process clearly and make sure you knew what to expect.
We will make sure your kind feedback is shared with Shane. He will really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful!!
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Charlotte
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Always helpful and kind and caring…
Always helpful and kind and caring definitely the best insurance company and staff are always so compassionate.
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Karina Roberts
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Zoya will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Quick and sympathetic response…
Quick and sympathetic response following the death of my dog.
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello David Summers
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Shane dealt with my query today very…
Shane dealt with my query today very efficient and polite
August 20, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Elizabeth Chant
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very pleasant
Very pleasant, very clearly spoken and knowledgeable, all sorted in a professional manner
August 19, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Alistair,
Thank you so much for your fantastic 5-star review ⭐️
It's great to hear that everything was explained clearly and handled professionally from start to finish. Knowing you came away with everything sorted is exactly the outcome we want when you contact us.
We really appreciate your kind comments about the knowledge and approach of our team.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Lorna was very professional & helpful…
Lorna was very professional & helpful with all the questions I asked her about my Dog & the process we needed to follow.
August 19, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Lorna was able to answer all of your questions and clearly guide you through the process for your dog. Having someone knowledgeable and helpful to talk things through with can make everything feel that little bit easier.
We'll make sure your lovely feedback is shared with Lorna, she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
What great service
What great service. Wendy was brilliant and everything was sorted in under 10 minutes. Thank you
August 19, 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Janet,
Thank you so much for your fantastic 5-star review ⭐️
What lovely feedback for Wendy! It's great to hear that she was able to get everything sorted for you in under 10 minutes and make the whole experience so quick and straightforward.
We'll make sure your brilliant comments are shared with Wendy — recognition like this is always wonderful for our team to receive.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
compassionate, straightforward and professional when we needed
Sadly, our last dog died while he was still only a puppy, leaving us heartbroken and facing some very large veterinary bills. Throughout such an upsetting time, Kennel Club Pet Insurance were absolutely excellent. They dealt with everything without fuss, hesitation or unnecessary questioning, which took a great deal of worry off our shoulders.
You never truly know how good an insurance company is until you need to make a serious claim. Based on our experience, I wouldn’t hesitate to recommend Kennel Club Pet Insurance. Their handling of our claim was compassionate, straightforward and professional when we needed their support the most.
June 19, 2026
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to share such a heartfelt review, particularly after what must have been an incredibly difficult experience.
We're so sorry for the loss of your puppy. Losing a much-loved dog is heartbreaking at any age, but to lose them so young is especially difficult.
At a time like this, the last thing we want is for the insurance process to add further worry. We're therefore incredibly pleased that our team was able to handle your claim with the compassion, sensitivity and straightforward approach you needed, allowing you to focus on what mattered most.
Your recommendation means a great deal to us, particularly because it comes from your experience of needing your policy at such a difficult time.
Thank you for trusting Royal Kennel Club Pet Insurance to support you when you needed us most.
Best wishes,
Liam
Customer Service Teams
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