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Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
Outstanding products and service. I have several Kettler outdoor furniture sets and the quality can’t be beaten. For my latest set, my cat unfortunately has decided one of the chairs looks like the pe... See more
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
738 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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GARDEN FURNITURE HAS NOT ARRIVED
GARDEN FURNITURE HAS NOT ARRIVED
I have been waiting over 3 weeks now and it should have been delivered within 7 days (bought through John Lewis). They use an awful courier called Kinetics Logistics, who have cancelled my delivery 3 times now. Also spoke to a very rude lady named Kat, who hung up my call and was abrupt on the call, Disgusting how she treated me. I am not happy at all and will not be using them again.
April 28, 2026
Unprompted review
Reply from Kettler GB
Thank you for your feedback, and we’re very sorry to hear about the experience you’ve described regarding your delivery delays and your contact with our team. We absolutely understand how frustrating repeated cancellations must be, especially when you were expecting a much quicker delivery timeframe.
We are also concerned by your comments regarding your interaction with our colleague, as this is not the standard of service we expect from any member of our team. We would like the opportunity to review this properly, as we are sure there may be a misunderstanding we can help resolve.
Please could you contact us directly at sales@kettler.co.uk FAO the Customer Service Manager, so we can investigate this in full and work towards putting things right for you.
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When I contacted Kettler to advise them…
When I contacted Kettler to advise them that my product hadn't been delivered I had a very helpful correspondence Lydia Walker-Sturdy, a Customer Service Agent; she could not have been more helpful and efficient. I was very impressed.
April 21, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Lydia Walker-Sturdy was able to support you so helpfully and efficiently in resolving your delivery query. We’ll be sure to pass on your kind feedback—it's greatly appreciated.
I rang to query a product availability…
I rang to query a product availability and the service I got was fantastic!
The operator was professional but ever so polite and extremely helpful, nothing was too much for her!
April 23, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received such fantastic service when enquiring about product availability. It’s great to know our team were professional, polite, and so helpful—your feedback is greatly appreciated.
Lydia Walker-Sturdy was extremely…
Lydia Walker-Sturdy was extremely helpful. My original order was delivered and signed for but not by me. I contacted Kettler and Lydia looked in to the problem and resolved it. The chairs have arrived today and we’re looking forward to many happy hours sat on the patio in them.
April 24, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Lydia Walker-Sturdy was able to resolve the issue with your delivery so efficiently. It’s great to know your chairs have now arrived—here’s to many happy hours enjoying them on your patio.
Only my second call with Kettler since…
Only my second call with Kettler since purchasing a Palma Garden Set. This was to buy new covers.
A phone call with Kath made the ordering of a new table cover pain free and extremely efficient.
Thank you
David N
April 24, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review, David. We’re delighted to hear that Kath made ordering your new table cover so easy and efficient. We really appreciate your continued support and hope you enjoy your Palma set for many more years to come.
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Kat was very kind and knowledgeable
Kat was very kind and knowledgeable. Cannot fault her in any way whatsoever.
April 24, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Kat provided such kind and knowledgeable service. We’ll be sure to pass on your feedback—it's greatly appreciated.
Emailed kettler received a prompt reply…
Emailed kettler received a prompt reply thankyou kat for ordering what I needed fab service.
April 24, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received a prompt response and that Kat was able to help you get everything you needed. We really appreciate your feedback and are glad you’re happy with the service.
Excellent product and great customer service
I bought a set of Kettler garden furniture to complement a Kettler dining table, chairs and umbrella which I had bought a few years ago. Truly beautiful furniture, well made, easy to assemble and it comes with an efficient after care service. One of the bolts had a defective screw thread. Kettler GB sent a replacement by UK First Class post without any delay - thanks to Neil and Kat of Kettler
April 22, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review. We’re delighted to hear you’re pleased with your Kettler furniture and that it complements your existing set so well. It’s also great to know Neil and Kat were able to quickly arrange a replacement part for you. We really appreciate your kind feedback and support.
Kat and the customer service team
Kat and the customer service team, went above and beyond to solve my missing bolts issue. Fantastic service! Thank you
April 22, 2026
Unprompted review
Reply from Kettler GB
Thank you for your lovely review.
I’m delighted to hear that Kat and the wider Customer Service team were able to get your missing bolts sorted and provide the level of support we always aim for. Going the extra mile is exactly what we strive for, so it’s great to know this came through in your experience.
I’ll be sure to pass your kind comments on to Kat and the team – they’ll really appreciate it.
Thank you again for your support.
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Great customer service
Lea in customer services was super responsive and helpful in swapping out an order I'd made for the wrong sized item, placing a new back order for me.
April 22, 2026
Unprompted review
Reply from Kettler GB
Thank you for your fantastic review.
I’m really pleased to hear that Lea was able to help resolve things quickly and make the process of swapping your order as smooth as possible. We know how frustrating it can be when the wrong size is ordered, so it’s great to know she was able to get everything sorted and a new order in place for you.
I’ll be sure to pass your kind feedback on to Lea – it will mean a lot.
Thank you again for choosing Kettler.
Excellent products and customer service
Kettler products and service are the best. Have had 2 Caredo chairs for years I’ve just bought the table to match. Unfortunately one of the small parts was missing but after a quick email to customer service, Lea has kindly arranged for this to be sent out to me. I’d highly recommend Kettler to anyone.
April 22, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and for taking the time to leave such a lovely review.
It’s great to hear that your Caredo chairs have stood the test of time and that you’ve now completed the set with the matching table – a brilliant choice. I’m sorry again that a small part was missing, but I’m really pleased Lea was able to get that sorted quickly for you.
Your recommendation means a lot to us, and I’ll be sure to pass your feedback on to Lea and the wider team.
We hope you continue to enjoy your furniture for many years to come.
Phoned up kettler sales department and…
Phoned up kettler sales department and spoke to a very pleasant young lady called Lydia. She sorted the replacement spares out for me. Very quickly with no problem, also lovely friendly manner.
April 22, 2026
Unprompted review
Reply from Kettler GB
Thank you for your fantastic review!
I’m really pleased to hear that Lydia was able to sort your replacement spares quickly and make the process so easy for you. I’ll be sure to pass on your kind comments — it will mean a lot to her.
Thanks again for taking the time to share your experience.
Unusually brilliant
Unusually brilliant in a world where this hardly ever happens any more! Very impressed with the service we received. Everything happened exactly as stated and the product (Henley bench) is just as good as we hoped it would be.
April 21, 2026
Unprompted review
Reply from Kettler GB
Thank you for such a fantastic review.
“Unusually brilliant” is a wonderful compliment, and we’re really pleased to hear that everything went exactly as expected. It’s great to know you’re happy with your Henley bench and that it lived up to your hopes.
Your feedback means a lot to the whole team – thank you again for taking the time to share it.
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Customer Service saved the day
Despite missing parts when the table arrived, the Customer Service team, especially Lydia, kept working until I received the correct parts.
April 1, 2026
Unprompted review
Reply from Kettler GB
Thank you for your review.
We’re sorry to hear there were parts missing initially, but I’m really pleased our team were able to put things right for you. I’ll be sure to pass your kind comments on to Lydia – she’ll be delighted to know her efforts made a difference.
Thank you for recognising the team’s persistence, and for taking the time to share your experience.
Kettler spares
I emailed kettler sales to enquire about spares for a gazebo and got a quick response from them about my enquiry
April 19, 2026
Unprompted review
Reply from Kettler GB
Thank you for your review.
We’re really pleased to hear that you received a quick response from our team when enquiring about your gazebo spares. Providing prompt and helpful support is something we always aim for.
We appreciate you taking the time to share your experience.
Reply from Kettler GB
Thank you for your review.
It’s great to hear that you received very efficient service from Luke – I’ll be sure to pass on your feedback to him.
We really appreciate you taking the time to share your experience.
Exceptional Customer Service
I mislaid the plastic suction pieces that hold the glass in place on my Kettler table.
I emailed customer services and within 24 hours Kat Woods had replied and posted out. Fantastic service and quality garden furniture at an affordable price. Love their furniture.
April 16, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review.
We’re really pleased to hear that our team could help quickly and get the replacement parts out to you without delay. I’ll be sure to pass your thanks on to Kat – she’ll be delighted to hear your feedback.
It’s great to know you’re enjoying your table, and we truly appreciate your comments on both the quality and value of our furniture.
Thank you again for your support – it means a lot to us.
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Fantastic post-sales aftercare
I purchased a 6 person garden table and chairs set 3 years ago. We had some issues with the chairs, and Kettler were brilliant offering to replace them all under the warranty. We also had an issue with the table right at the end of the warrenty period and Kettler offered to replace this too. Not cheap products, but good quality items and even better after-sales service. The products were sold with a 3 year warranty and fair dues to Kettler as they age very true to their word. I would recommend this brand to others and would buy again when the day comes!
April 18, 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that you’ve been happy with your garden set over the past three years, and that our team could support you when issues arose. Standing by our warranty and doing the right thing for our customers is something we take great pride in, so your feedback means a lot.
It’s especially rewarding to hear that you would recommend Kettler and consider purchasing from us again in the future.
Thank you once again for your kind words and support.
Great Furniture and excellent customer service when needed
We recently had a Sento table and 2 chairs delivered which we bought at a local garden centre.
The table is a good sturdy unit which can be converted from a square to rectangular with ease.
The chairs are also a good solid product and comfortable.
While removing the packaging from one of the chairs I managed to damage the seat fabric. I contacted Kettler to see if I could purchase a new seat fabric. They were very positive with helping out and offered to supply us with a new piece so that we could use the table and chairs as designed.
The new item was delivered within a week and we now have a garden dining set for the coming summer.
We would like to thank Kettler for their swift and positive response. It was a very generous gesture and we are so grateful.
April 8, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re delighted to hear how pleased you are with your Sento table and chairs, and that you’re enjoying both the quality and flexibility of the set. It’s great to know it’s all ready for the summer ahead.
I’m especially pleased that our team were able to help quickly with the replacement seat fabric. Accidents can happen, so it’s important to us that we step in and make things right wherever we can.
Your kind words about the service really do mean a lot, and I’ll be sure to share your feedback with the team.
Wishing you many enjoyable moments in the garden!
Kat from Customer services was…
Kat from Customer services was absolutely amazing when I reported that I had not received all of the items of Kettler furniture from John Lewis that I had ordered.
John Lewis told me the furniture had been delivered as a complete set and they would need 10 days or so to investigate. I called Kettler on the off chance that they could help locate the missing furniture and Kat immediately re-ordered the sofa and missing chairs for me and said she would resolve the matter internally to establish what had gone wrong with the missing items from the original delivery.
I am so, so grateful for this approach that meant I had a full set of garden furniture in time for my visitors and not just a coffee table and Kat took all of the stress from my shoulders regarding what had gone wrong.
It feels increasingly rare in the UK to receive this kind of personal and respectful customer service that did not doubt my word that I had not received the full order initially.
Thank you Kettler and thank you Kat - I wish you well in your career as you deserve great things ahead! (I am still waiting to hear back from John Lewis...).
April 10, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re absolutely delighted to hear about your experience, and I’ll make sure your kind words are shared directly with Kat. She truly embodies the level of care and ownership we strive to provide, and it’s fantastic to know she was able to step in quickly, resolve the situation, and ensure you had your full set in time for your visitors.
We completely understand how stressful situations like this can be, especially when you’re left waiting for answers, so it means a great deal to know Kat was able to take that pressure off and give you peace of mind.
Your comments about trust, respect, and personal service really resonate with us, and we’re proud to have delivered that for you on this occasion.
Thank you again for your support – and we hope you’re now able to fully enjoy your garden furniture with family and friends!
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