We had a problem with all four roof panels on our pergola. Due to a sudden storm earlier in the year three broke off as did the fourth one when we tried to take it down. As it was less than a year o... See more
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Review summary
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Reviews shaping this summary
Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
Outstanding products and service. I have several Kettler outdoor furniture sets and the quality can’t be beaten. For my latest set, my cat unfortunately has decided one of the chairs looks like the pe... See more
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
738 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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Great service
I contacted Kettler with a fairly vague description of what I needed - a new cover for my parasol, model unknown. I got a reply the next day from Kat who had worked out the model of my parasol and let me know that some covers were on order to be delivered in the next 8 weeks. She pre ordered one for me.
Great service!
Steve Howe
April 14, 2026
Unprompted review
Reply from Kettler GB
Thank you, Steve, for your lovely review!
I’m so pleased to hear that Kat was able to identify your parasol model and get a cover secured for you—even with limited information to go on. That’s exactly the level of care and attention we aim to provide, so it’s great to know this came across in your experience.
We really appreciate your patience while the new stock arrives, and it’s fantastic to hear that Kat was able to get one pre-ordered for you.
I’ll be sure to pass your kind comments on to her, they’ll mean a lot.
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Kettler Customer Services
Very impressed today by Luke in Kettler’s Customer Services Team. He listened patiently to my problem which was non-delivery of Kettler products ordered from John Lewis, checked all details and proposed an acceptable solution to deliver the products as soon as possible. I will therefore soon be a completely satisfied customer of kettler.co.uk. but not John Lewis. Why? Apart from Jamie D. who handled my John Lewis chatbot call really well this morning, their customer service leaves a lot to be desired. I advise buying direct from Kettler (or any John Lewis supplier) to avoid being given the runaround and it will be cheaper!
April 14, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to share your experience—this is fantastic to read.
I’m really pleased to hear that Luke was able to support you so effectively. We pride ourselves on listening carefully and taking ownership of issues, so it’s great to know he provided a solution that’s getting things back on track for you.
I’m sorry to hear about the frustration you experienced elsewhere, but we truly appreciate your recommendation to buy direct and your kind words about our service. We’ll be sure to pass your feedback on to Luke, it will mean a lot to him.
We look forward to getting your products delivered and ensuring you are, as you say, a completely satisfied Kettler customer very soon!
Prompt and efficient help from Lydia
Prompt and efficient help from Lydia. She ordered the part and sent a video of how to fix the problem. Thumbs up!
April 10, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Lydia was able to provide prompt and efficient support, and that the video guidance helped you get the issue resolved quickly. It’s great to know everything was sorted with ease.
We really appreciate your kind words and will make sure Lydia sees your feedback—it will mean a lot to her and the team.
If you ever need anything further, we’re always here and happy to help.
5* Service All Round
5* customer service from pre-order through to post placing an order for a Signature Pergola. I liaised with a wonderful lady (Kath) who's customer care and patience afforded me has been exemplary. To date, I think I have had re-arrange delivery and install dates on no less than four occasions, due to my resin patio / landscape contractor needing to amend dates. What I can safely say is Kettler and more specifically Kath have rejuvenated my faith in customer service having experienced well below par issues with other retailers and contractors. I will be sure to shop in the not too distant with Kettler for my garden uplift needs!
Here's hoping the delivery and install team replicate the high standards set by Kettler.
April 9, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear about your experience with your Signature Pergola order and that Kath was able to support you throughout the process. It’s great to know her patience, care, and flexibility made such a positive difference, especially while coordinating the changes to your installation dates.
Your kind words about the service mean a great deal to both Kath and the wider team, and we’ll be sure to share your feedback with her—it will be very much appreciated.
We really hope the installation goes smoothly and lives up to your expectations, and we look forward to hopefully supporting you again with your future garden projects.
Kath Woods was extremely helpful
Kath Woods was extremely helpful going to all lengths to help with my enquiry. I have poor hearing and she was very patient with me until resolving my query and placing the order for me. Kettler should be very proud to have such a helpful and respectful colleague working so hard for the company. Thank you again Kath.
April 13, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to share such a lovely review.
We’re absolutely delighted to hear how helpful Kath was in supporting you with your enquiry and placing your order. It’s especially wonderful to hear that her patience and understanding made the process easier for you—that’s exactly the kind of service we aim to provide.
Your kind words mean a great deal, and we will make sure Kath and the wider team see your feedback. It will genuinely brighten her day.
If you ever need anything in the future, we’re always here and very happy to help.
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Having struggled to find a replacement…
Having struggled to find a replacement garden table without having to replace a whole set, we were delighted to find Kat Wood at Kettler customer service, who took time to source one within the group, and then arranged collection and redelivery to us. She went way beyond our expectations and are grateful and impressed many thanks
April 10, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear about your experience and how Kat was able to support you in sourcing a replacement table and arranging the collection and redelivery. It’s fantastic to know she was able to go above and beyond to find a solution that avoided the need to replace your whole set.
We really appreciate your kind words and feedback, and we’ll be sure to share this with Kat and the wider team—it will mean a great deal to them.
If you ever need anything further, we’re always here and very happy to help.
Customer services/spare part for older table greatly appreciated
I have quite an older model of the Palmi Mini set, and when one of the table footcaps broke, I ordered what I thought was the correct replacement. Unfortunately, it turned out to be too large.
When I contacted customer services, Lea was incredibly helpful and sent out another replacement. Although that one still wasn’t quite right, Lea didn’t give up, she continued working with the spares department until they finally found the correct part.
Thanks to her persistence, I now have a fully working table again, and I really appreciate the effort and support throughout the process.
April 10, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear that Lea was able to support you in getting the correct part for your Palmi Mini set. It’s great to know her persistence and the support from our spares team meant we could get everything resolved and your table fully working again.
We really appreciate your patience throughout the process and your kind words—they mean a great deal to the team and will be shared with Lea.
If you ever need anything in the future, we’re always here and very happy to help.
Helpful advice
Lydia super helpful re advice re furniture protective covers to prolong life and condition of our Kettler furniture.
April 10, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Lydia was able to help with advice on protective covers and support you in looking after your Kettler furniture. It’s great to know you found the guidance helpful in helping to prolong the life and condition of your set.
We really appreciate your kind words and your support—it means a lot to the team.
If you ever need anything further, we’re always here and happy to help.
These guys really went out of their way…
These guys really went out of their way to help.
My Dad always said, you only get what you pay for.
In this case it certainly is, their customer service is absolutely tip top!
April 9, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that the team went out of their way to help and that you had such a positive experience with us. Your Dad’s saying is a great one—and we’re delighted we lived up to it!
Providing tip top customer service is something we take great pride in, so it’s wonderful to know it made a difference.
We truly appreciate your support and kind words.
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Amazing and quick service
My query was dealt with promptly and service was amazing. Thank you Donna!
April 9, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
We’re delighted to hear that your query was handled promptly and that you found the service amazing. I’ll be sure to pass your kind words on to Donna—she’ll be really pleased to know she made such a positive impression.
We truly appreciate your feedback and your support.
I made an enquiry about a product to…
I made an enquiry about a product to order and it has been dealt with timely and very efficiently by Kat.
Kat replied promptly and gave me the exact information and I have placed my order.
April 7, 2026
Unprompted review
Reply from Kettler GB
Thank you for your great review!
We’re so pleased to hear that your enquiry was handled promptly and efficiently by Kat. Providing clear and helpful information to support our customers in making the right purchase is exactly what we aim for, so it’s fantastic to know this was your experience.
We really appreciate you taking the time to share your feedback, and we hope you’re delighted with your order when it arrives.
Impressive Customer Service
Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and she then confirmed all was ok and it was being mailed to me.
I hadn’t bought the Cora table and chairs direct from Kettler but was extremely impressed with their service. I wish more Companies were like them.
April 8, 2026
Unprompted review
Reply from Kettler GB
Thank you for your fantastic review!
We’re so pleased to hear that Donna was able to assist you quickly and efficiently—she’ll be delighted to receive your kind feedback. It’s great to know the process was smooth, even with the initial hiccup.
We’re especially grateful for your comments about our service, particularly as your purchase wasn’t made directly with us. We always aim to support our customers wherever possible, so it’s wonderful to hear that reflected in your experience.
We hope you continue to enjoy your Cora table and chairs, and thank you again for your lovely words.
I love this brand
I’ve been buying Kettler furniture for a while now as it’s such good quality and lasts for years. I recently ordered an item on line and had to change my order. Niki in their customer services was absolutely fabulous and made the changes to my order for me. All very quick and convenient. Great work guys!
April 8, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how much you love Kettler and that our furniture has continued to deliver on quality and durability over the years—that really means a lot to us.
It’s also fantastic to hear your kind words about Niki. We’ll be sure to pass on your feedback to her—she’ll be thrilled to know she made your experience so smooth and convenient.
Thank you again for your continued support, and we look forward to helping you again in the future!
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Superb service from Lydia
Superb service from Lydia, thanks ever so much, recommendations really appreciated, can’t wait to receive my new cushions which I know will be brilliant quality as always, love all my Kettler products, such great quality stylish products
April 2, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review!
We’re thrilled to hear how pleased you were with the service from Lydia—she’ll be delighted to know her recommendations were appreciated. It’s always great to hear when our team can help make the experience that little bit easier.
We’re sure you’ll love your new cushions when they arrive, and it means a lot to know you continue to enjoy the quality and style of your Kettler products.
Thank you again for your continued support!
Very pleased
Kat at Kettler customer services was incredibly helpful and efficient. We recently moved our furniture and misplaced some screws for our table, and she quickly arranged for replacements to be sent out. The whole process was smooth and hassle-free. Really appreciate the excellent customer service—thank you, Kat!
April 7, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
We’re delighted to hear that Kat was able to assist you so quickly and efficiently. Misplacing parts during a move is easily done, so it’s great to know she made the process smooth and hassle-free for you.
We’ll be sure to pass your kind feedback on to Kat—she’ll really appreciate it.
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your Kettler furniture.
Excellent Garden Furniture
I have bought several sets of garden furniture from Kettler and I am really pleased with the excellent quality and durability of the furniture and accessories. They are very stylish and really comfortable
I have also experienced great customer service when I have contacted them about any small issues and they have always provided spares and replacements free of charge and with no quibble, which I think makes them a company of very high integrity. I would highly recommend Kettler to everyone.
April 7, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic and detailed review!
We’re absolutely delighted to hear how pleased you are with your Kettler garden furniture, and that the quality, durability, comfort, and style have all met your expectations across multiple purchases—that really means a lot to us.
Thank you again for your continued support and for your recommendation—it truly means a great deal to the whole team. We hope you continue to enjoy your Kettler furniture for many years to come.
Excellent customer service
April 1, 2026
Unprompted review
Reply from Kettler GB
Thank you for your kind review!
We’re delighted to hear you found our customer service to be excellent. Providing a positive and helpful experience is really important to us, so it’s great to know we’re getting it right.
We appreciate you taking the time to share your feedback and hope to assist you again in the future.
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Excellent products
Excellent products. Excellent customer service. Very surprised.
April 1, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review!
We’re so pleased to hear that you’re happy with both our products and customer service—your kind words really do mean a lot to the team. It’s always a bonus when we can exceed expectations!
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your Kettler products.
Luke Badsey, Kettler customer service
Luke Badsey in the Kettler customer service team was excellent -great after sales service. Prompt and helpful, resolved my query immediately.
March 31, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that Luke provided you with such excellent after-sales service. Delivering prompt, helpful support and resolving queries quickly is exactly what we strive for, so it’s great to know Luke made such a positive impression.
We’ll be sure to pass your kind comments on to him—they’ll mean a lot.
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your Kettler product.
Excellent service all round. Recommend Retailer!
Kat was a delight to deal with she was very knowledgeable, helpful, kind & genuine. She was able to order me the table that I wanted although this took some work her end due to having to locate appropriate stock. I am very happy that we were given free delivery & my table will be here before Easter. I will update my review once the table is received & I can report on the quality & design. Thank you Kat 🙏🏽
March 30, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
It’s fantastic to hear how pleased you were with the service, and I’ll be sure to pass your kind words on to Kat—she’ll be absolutely delighted. She really does go above and beyond to help our customers, so it’s great to see that reflected in your experience.
We’re so pleased we were able to secure the table you wanted and get it to you in time for Easter, hopefully you’ll be enjoying it very soon!
We really appreciate your recommendation and look forward to hearing what you think once it arrives.
Kind regards,
Kettler Customer Services Team
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