We had a problem with all four roof panels on our pergola. Due to a sudden storm earlier in the year three broke off as did the fourth one when we tried to take it down. As it was less than a year o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
Outstanding products and service. I have several Kettler outdoor furniture sets and the quality can’t be beaten. For my latest set, my cat unfortunately has decided one of the chairs looks like the pe... See more
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
737 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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Very helpful and prompt response
March 23, 2026
Unprompted review
Reply from Kettler GB
Thank you for your 5-star review!
We’re delighted to hear you found our response helpful and prompt – that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your feedback.
Kind regards,
The Kettler Team
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Prompt and efficient
My email enquiry was dealt with very promptly and efficiently with the exact information I required to make my purchase. My order has now been placed.
I would have no hesitation contacting Kettler in the future. Thank you.
March 27, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review!
We’re really pleased to hear that your enquiry was handled promptly and that you were provided with exactly the information you needed to make your purchase. It’s great to know your order is now placed—thank you for choosing Kettler.
We truly appreciate your comments and your confidence in contacting us again in the future.
Kind regards,
The Kettler Team
Customer Service staff
Customer Service staff, Kat in particular, will go out of their way to help you; nothing is too much trouble.
I had ordered an incorrect part but was offered a refund straight away. The other item I was missing was out of stock, but Kat arranged to have one signed up for me and I will get a notification and invoice as soon as it comes in!
Fantastic service!!
March 27, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that Kat was able to support you and make the process as smooth as possible. She’ll be delighted to know her efforts made such a positive difference, especially in getting the refund sorted quickly and arranging for the out-of-stock item to be secured for you.
Providing helpful, flexible service is exactly what we aim for, so it’s great to know we delivered on that for you.
Thanks again for taking the time to share your experience—it’s truly appreciated!
Kind regards,
The Kettler Customer Service Team
Great after Sales Service
Great after Sales Service, Lydia fully understood my issue and gave me some great advice to treat and bring back to life my outdoor furniture, thank you and I highly recommend this company. Fast & Professional 🙏
March 27, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review!
We’re delighted to hear that Lydia was able to fully understand your situation and provide helpful advice to bring your outdoor furniture back to life. I’ll be sure to pass your kind comments on to her—it will mean a lot.
It’s great to know you found our service fast and professional, and we really appreciate your recommendation.
If you ever need anything further, we’re always here to help.
I contacted Kettler today by email to request info regarding replacement cushions
I contacted Kettler today by email to ask if they sold spare cushions for my Palma set. Kat responded extremely quickly with the information i needed. Excellent customer service thankyou
March 26, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review!
I’m delighted to hear that Kat was able to respond so quickly and provide you with the information you needed for your Palma set cushions. I’ll be sure to pass on your kind feedback to her.
It’s great to know you experienced excellent customer service – thank you for taking the time to share this. We really appreciate it!
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I had a query on the model of chair…
I had a query on the model of chair that I had. Quick response back asking for photo and answer by return including link to the new covers I required. Excellent service.
March 25, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your 5-star review!
I’m really pleased to hear that your query was handled quickly and that the team were able to identify your chair model and point you in the right direction for the new covers.
We always aim to make things as straightforward as possible, so it’s great to know the quick turnaround and helpful response made a difference.
Thank you again for your kind feedback – it’s very much appreciated!
Kat Woods
Kat Woods, customer service department exceeded my expectations in responding my enquiry. While looking to buy a garden furniture set I had difficulties in finding the correct set on the Kettler website. She remained patient in answering my query and eventually emailed me a link to the website. She then followed up with an email explaining the colour choice. This helped me decide to buy, in addition she suggested I order after Easter weekend to avoid a very busy period.
I would happily recommend this company if all the support staff are as helpful as Kat Woods
March 25, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a wonderful review.
It’s fantastic to hear how helpful Kat was throughout your journey, especially when navigating the website and choosing the right set and colour. She takes real pride in supporting our customers, so I know she’ll be delighted to hear how much of a difference her patience and follow-up made to your decision.
I also love that she gave you a heads-up about ordering after the Easter rush – that’s exactly the kind of thoughtful, honest service we aim to provide.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind words on to Kat and the wider team.
Fantastic customer service
Fantastic service from Donna in Kettler Customer Service. I enquired regarding a missing remote control for a Kalos patio heater bought from a local garden centre. Within a few days a replacement arrived (with a spare battery too!) and all working perfectly. Great customer service Thank you
March 25, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re delighted to hear about your experience with Donna – she’ll be really pleased to know her help made such a difference. It’s great that we were able to get a replacement remote out to you quickly (and with a spare battery ready to go!).
We really appreciate you taking the time to share your feedback, and we’re so glad everything is now working perfectly.
Unexpected Assistance
I received a proactive call from a super helpful Kettler Customer Service Agent Kat who was querying my order and she made a really helpful suggestion. I was so impressed by this attention to detail and thoughtful action. Thank you Kat.
March 24, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review!
We’re so pleased to hear about your positive experience with Kat. She’ll be delighted to know her proactive approach and attention to detail made such a difference to your order. It’s exactly the level of service we strive to provide.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass this on to Kat.
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Really prompt and efficient customer…
Really prompt and efficient customer service.
March 24, 2026
Unprompted review
Reply from Kettler GB
Thank you for your kind review!
We’re delighted to hear that you found our customer service prompt and efficient – that’s exactly what we aim for. It’s always great to receive such positive feedback.
Had an issue with a product and…
Had an issue with a product and delighted how this was addressed and rectified. Refreshing to speak to a human being who listened and sorted out the issue. Great products and a wonderful company to deal with.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that your issue was resolved quickly and, more importantly, that you felt listened to throughout the process. Providing a personal and helpful service is something we truly value, so it’s great to know that came across in your experience.
Your kind words about our products and team mean a lot to us, and we’ll be sure to share your feedback with everyone involved.
A manufacturing fault became apparent…
A manufacturing fault became apparent on our Kettler garden chairs. Having spoken to the supplier, Hayes Garden Centre in Ambleside, we then contacted Kettler.
The gentleman to whom we spoke was an absolute delight to work with and he very quickly made all necessary arrangements for replacement of the faulty chairs.
March 20, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review!
I’m really pleased to hear that the issue with your chairs was resolved quickly and that you had such a positive experience when contacting us. It’s great to know the team were able to support you efficiently and make the process as smooth as possible.
We truly appreciate you taking the time to share your feedback, and I’ll be sure to pass your comments on to the colleague involved, it will mean a lot.
UK customer service is every bit as good as the Kettler product.
UK customer service is every bit as good as the Kettler products. I cocked up a delivery address when I ordered and feared the worst. Fortunately the Kettler order confirmation provides a real time email to get in contact with (non of the often seen “do not reply to this email”) and Donna did the rest. Happy days and thank you Donna. DF.
March 20, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your brilliant review!
We’re really pleased to hear that our UK Customer Service team lived up to the quality of our products. Mistakes can happen, so it’s great to know we were able to step in quickly and get everything sorted for you.
A special thank you for mentioning Donna — we’ll be sure to pass on your kind words, which will mean a lot to her.
We truly appreciate your feedback and your support.
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Contact with Kettler customer service
I contacted Kettler about a requirement to purchase 2 stools out of a set. Had a response within 24 hours and thereafter, very quick email responses back before I placed an order. This company not only provides good quality products but the customer support is also excellent. Thank you
March 19, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that your experience with our Customer Service team was prompt and helpful, and that we could support you in finding exactly what you needed. Providing both high-quality products and excellent service is something we take great pride in, so it’s wonderful to know this came through in your experience.
We truly appreciate you taking the time to share your feedback, and we hope you enjoy your stools!
Exceptional customer service.
I had a problem with an adjustable leg, out of warranty, and Lea was brilliant and sorted my problem straightaway.
This is the second time I have used Kettler customer service and, once again, they were exceptional.
We’ve since ordered more furniture and a parasol.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thanks so much for your fantastic review!
I’m really pleased to hear that Lea was able to resolve the issue with your adjustable leg so quickly, especially as it was outside of warranty. I’ll be sure to pass your kind feedback on to her—it will mean a lot.
It’s great to know that this is your second positive experience with us, and even better that you’ve chosen to order more furniture and a parasol since. Your continued support really does mean a lot to us.
We hope you enjoy your new items, and if there’s ever anything you need, please don’t hesitate to get in touch.
Kat in customer services…
I dealt with Kat in customer services who couldn't have been more helpful. She found exactly what i needed and was very quick to sort out payment etc. Woujd definitely recommend Kettler customer service to anyone.
March 19, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review!
We’re delighted to hear that Kat was able to help you find exactly what you needed and made the process quick and easy for you. She’ll be really pleased to hear your feedback.
Thanks as well for your recommendation – it means a lot to us.
We hope you enjoy your purchase, and if you need anything else, we’re always here to help! 😊
Great customer service
I have been dealing with Luke recently as I enquired about some new covers for my furniture. He was patient and knowledgeable and provided excellent customer service to assist me in purchasing the correct items.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thank you for your lovely review!
We’re so pleased to hear that Luke was able to help you find the right covers. His patience and product knowledge really do make a difference, so it’s great to see that reflected in your experience.
I’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your feedback, and we hope you continue to enjoy your furniture!
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Outstanding customer service
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but when I sent some photos in for them to give me exact measurements to get a replacement locally, they said they did have one that would fit and I could order it. The price was fab too as I had priced up alternatives. Donna was brilliant. Well done Kettler.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased we could help get your table sorted, especially as replacement tops aren’t something we usually supply. It’s great to hear that the team were able to find a suitable option for you and at a price you were happy with too.
I’ll be sure to pass your kind comments on to Donna – she’ll be delighted to hear this.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy your outdoor space! 😊
Amazing customer service support
Amazing customer service support. I was confused as to what spare part I needed and Kat was so friendly and sorted me out within minutes! Thank you Kat for all your help 🙂
March 16, 2026
Unprompted review
Reply from Kettler GB
Amazing customer service like this is exactly what we love to hear—thank you so much for taking the time to share your experience!
We're really pleased Kat was able to get everything sorted for you so quickly and make things nice and easy. We’ll be sure to pass your kind words on to her—she’ll be delighted 😊
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
I have to say I was blown away by Kat’s…
I have to say I was blown away by Kat’s service today, which I appreciate sounds over the top but not enough companies offer help like she has today. Truly incredible service, I would rate more than 5* if I could! Thank you again!
March 13, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
I’m absolutely delighted to hear how pleased you were with the service Kat provided. She is incredibly dedicated to helping our customers, so it’s fantastic to know that her support made such a positive impression. I will make sure your kind feedback is shared with her.
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