Kiikio Reviews 

423
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique style of the products, often noting items look exactly as pictured and are well-made. Many appreciate the excellent customer service, describing it as responsive, helpful, and quick to resolve issues or provide updates. People often receive compliments on their comfortable and well-fitting purchases. However, some customers noted significant delivery delays, with orders taking much longer than expected or failing to arrive. A few others felt certain products did not match online descriptions or images, citing cheap quality. Additionally, a small group experienced issues with customer service regarding refunds or order communication.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the detailed design, comfort, and... See more

Quality

People report positive experiences with quality, with many customers praising the amazing quality of clothing... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising fast and smooth... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.0

Great

TrustScore 4 out of 5

423 reviews

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4.0

All reviews

(423)

309 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware of their SCAM method

I bought a pair of jeans on from them since May 2026.
Size was not truthful, I checked carefully before purchasing but it seems the size guide on their website and products are just decorative, for the sake of just putting size guide on website.

I wanted to replace for a more suitable size, they immediately suggest to purchase new pair of jeans with "factory price" ($25 less than retail price) otherwise replacing option means I would have to pay for all the tariff+shipping+additional costs myself - I didn't really believe it was "factory price" but nothing I could do.

So in the end I paid around $180 for 2 pairs of cheap Chinese jeans, waiting for a $25 refund from them, this deal was already a ripoff and $25 did not make big differences, but the way they handled customer services and kept lying to my face was frustrating, so I want to warn other buyers to stay away from this chinese online store.

Here's the chain of email exchanges that they were lying about the "refund" process or the imaginary "finance department": (last emailed received from the was on Jun 26th, today is July 3rd and I still receive money back).
------------------------------------------------------------
we@kiikio - Mon, May 25, 4:28 AM
Dear Customer,

We can offer you the item at the factory price of $65.90.

Please place a new order for the correct size and send us the new order number after payment. We will refund the price difference to you.

Thank you for your understanding.

Best regards,

me - Mon, May 25, 10:30 PM
I just placed a new order

Order #M23595619

Dark Graffiti Patchwork Cargo Jeans (Free Belt and Chain Included)

we@kiikio - Tue, May 26, 9:23 AM
Dear Customer,

Okay, we have applied for a refund for you.

The refund is expected to arrive in your account within 3–7 business days.

me - Fri, Jun 5, 3:24 PM
It's been over a week and I haven't received any refund yet. What should I expect?

we@kiikio - Mon, Jun 8, 4:36 AM
Dear Customer:

Hello! We apologize for the delay in your refund. Due to a recent surge in workload for our finance department, we have instructed our team to prioritize your refund.

Thank you for your understanding.

me - Thu, Jun 25, 3:32 PM
It's been weeks and I still haven't received my refund!

we@kiikio - Fri, Jun 26, 5:24 AM
Dear Customer,

We have already urged our finance team to process your refund. It is expected to be processed today and should arrive by Monday.

June 26, 2026
Unprompted review
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Reply from Kiikio

Dear Customer,

We sincerely apologize for the delay and the frustration this situation has caused.

After reviewing your case, we understand that your refund has not yet been successfully received within the expected timeframe. This is not the experience we aim to provide, and we fully understand your concerns regarding the repeated delays and unclear communication.

Please be assured that your refund request has been escalated again to our finance team for immediate processing. We are treating this as a priority case to ensure it is completed as soon as possible. Once the refund has been successfully issued, you will receive a confirmation message.

We truly appreciate your patience and understanding while we resolve this matter, and we are committed to ensuring it is completed without further delay.

Thank you for your understanding.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Dont buy shoes from this site

Dont buy shoes from this site. I bought some boots after wich, i wanted to return them because i got the wrong size, i emailed this company like it said to do ,when i got a reply that "shoes cant be returned" nowhere on their site does it say this. It does not say so in their refund policy, wich even states that a item can be returned for any reason and the live assistant also states that shoes CAN be returned. The reply i got from the company at first was a screenshot of the supposed policy that shoes cant be refunded. That screenshot is nowhere on their site and the live assistant digs through their own site for information, thus the reaction that it gave furthers the statement that this company straight up lied about it. After they told me i cant get a refund i tried to reply to them wich was cut short by the emails not sending, wich means they probably blocked me immediatly after just asking for a refund.
This is not a way to treat customers or a good way to do business at all.

July 2, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for sharing your concerns with us. We are sorry to hear about your frustration regarding the return process.

We would like to clarify that we have not blocked your email address. If your replies did not go through, it is likely due to an incorrect email address entry, a technical issue, or a temporary sending error. We kindly recommend double-checking the email address you are using and trying again.

Regarding our return policy, it is publicly available and can be accessed directly on our official website. The return and refund conditions are listed there for customers to review before and after purchase.

We understand this situation is inconvenient, and we are here to help you resolve it properly. If you are still unable to contact us via email, please let us know so we can assist you with an alternative communication method.

Thank you for your understanding.

Best regards,
KIIKIO

Rated 5 out of 5 stars

Very good Shop

Very good structured Website. Quality to Price is very good. The messurements for size are fitting too. Takes some weeks to arrive but its worth it. I really Like the collection they have.

June 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great pants

Great pants, they make the rave outfit look 100 times better, everyone was asking where I found such unique looking pants

June 29, 2026
Unprompted review
Rated 1 out of 5 stars

Size and False Advertisement

Honestly, I am extremely disappointed. I bought the “Distressed Lace-Up Washed Denim Shorts New” and the product does not match the photos and the sizing.

The waist was an inch smaller and the length is 4 inches longer than the size chart. The original was a little tight at the waist so I soaked them in water and stretched it some and was able to get them on. Still the length is something I couldn’t alter so it really sucks to see a third of a foot of extra fabric on the end. Subsequently, the shorts fit really awkwardly.

All of that prior stuff aside I am most disappointed in the photos they advertise on their website. The first three images are of a completely different pair of shorts. They have golden metal pieces, rips in different places, and are washed and even sewed differently.

The last few photos of someone else wearing a different pair of shorts are a more realistic look at what you are purchasing.

Delivery took 2 weeks and I paid for worry-free shipping. I’m not upset about shipping time personally although it is definitely something to be aware of and to be improved.

Overall, I would not purchase from them again and I’m extremely sad to have spent the amount of money I did on the product I received.

Also forgot to mention the button hole came closed and I had to cut the hole open with fabric scissors. So the shorts came unwearable.

June 26, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the unpleasant experience you have had, including the sizing issues, differences in design, and product details.

Regarding the waist and length not matching the size chart, as well as the buttonhole being closed upon arrival which made the item unwearable, we deeply regret the inconvenience caused.

Please rest assured that your feedback regarding product image discrepancies, inaccurate sizing standards, and quality issues has been immediately forwarded to our product team for review and improvement.

To properly resolve this matter, we would like to offer you a suitable solution. Please let us know whether you would prefer a refund or another form of compensation, and we will prioritize handling it for you as quickly as possible.

Thank you for your understanding, and we sincerely apologize for the inconvenience caused.

Best regards,
KIIKIO

Rated 5 out of 5 stars

cargo pants crusader

streetwear cargo denim pants in blue look gnarly and have so many pockets - convenient for clubbing and looks so so good. the pants are hella comfy and come with a belt and chains. theyre also easy to customise and go with everything

i reckon same goes for a lot of the other pants. these ones are real baggy and i got a small size - could see the sole of my shoe underneath the flare of the pants. so gnarly.

order was easy to track too. ordering more stuff from here when the financial damage recovers.

order came in a week from placement and i live in australia. hope that helps someone

June 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Bad quality, nothing like photos

Took over a month to arrive and the hat looks very different from the photos. Cheap metal, cheap material and overral cheap look. sharp edges, not smooth like in the photos aswell as being a different design and not true to the photos. Very disappointing as this was meant to be a birthday present. I would attach photos to compare the product but there is no option. Wouldn't recommend buying the hat with metal flame/y2k style design on the cap.

June 22, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry to hear that the item you received did not meet your expectations, especially given that it was intended as a birthday gift. We understand how disappointing this must be for you.

We take your feedback regarding the material quality, design differences, and finishing very seriously and will forward this information to our product team for review.

Although you mentioned there is no option to attach photos, we would still appreciate it if you could contact our customer service team so we can assist you further with a return or exchange. Once we receive your request, we will help you proceed with the most suitable solution as quickly as possible.

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.

Best regards,
KIIKIO.

Rated 5 out of 5 stars

Great Support, helped with delivery time

Contaced the support to accelerate my delivery, as I wanted to wear the clothes as an outfit for HIVE Festival. And it arrived just in time! 2 weeks delivery from China to Germany is insane work! Thanks to KIIKIO Support, love yall.

June 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience! The clothes are of extremely poor quality. And if you want to return them it will cost you more than you will possibly expect back. Not only this but they want to charge you the import tax on the way back to china. Yes! The clothes come from china! If you use the photos of clothes for google search by pictures you will find out that they drop ship from different other online shops! Stay away from this website

May 27, 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are sorry to hear that you were disappointed with your experience.

We would like to clarify that we have our own factory and production team. While some product images may appear similar to those found on other websites, our products are manufactured according to our own production standards, and the quality may differ from items sold by other sellers.

Regarding returns, international return shipping costs and any applicable customs fees are determined by shipping carriers and customs authorities, not by our company. We understand that these costs can be frustrating, and we always try to provide the most reasonable solution possible for our customers.

We would appreciate the opportunity to review your specific concerns. Please contact our customer service team with your order number and photos of any quality issues you experienced, and we will do our best to find a satisfactory solution for you.

Thank you for your feedback and understanding.

Best regards,
KIIKIO.

Rated 5 out of 5 stars

The jacket that I purchased was…

The jacket that I purchased was highquality, and when I had difficulty tracking my package (I ordered it to my mom's house) they helped me find it by tracking it they also respond very quick if you have a question . I recommend you shop at the KIIKIO SHOP.

May 19, 2026
Unprompted review

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