Kingsley Smythe Ltd Reviews 

We purchased a dining set and bench in June. The parasol when up swiveled. We contacted the firm and were told this could be remedied with an adjustment requiring drilling to the pole and additionally the installation of a heavy metal base. We were also concerned by what we could only describe as streaking on parts of the furniture. The response from Kingsley Symthe was prompt with Nick and Jay visiting us the following day to address the issue of the parasol and the marks on the furniture. We could not have asked for a better team ! They were excellent. With regard to the parasol, they did the necessary work, ensured it was firmly fixed as required and clearly demonstrated what we needed to do when raising the parasol.
With regard to the streaking on the furniture, they explained that it was on parts that had not had the same level of sun exposure and assured us that with weathering, the streaking would fade away. They were very knowledgeable and also advised us on care and maintenance.
Nothing was too much trouble for them, they were friendly , professional and very patient with answering all our questions! They are a credit to the company.
Overall based on our experience, we can recommend this business with excellent customer service.

Nick and Jay the delivery guys were amazing

Ordered a garden set 25th May and still waiting. A week after placing the order I chased as had heard nothing. This clearly prompted them into acton as I then received an email confirming my order. It was 11th June before they finally delivered completely the wrong table and a poor quality bench and chair. Raised it with them to receive a replacement order on email which I pointed out was the same wrong table again but was assured the right table would be delivered. Had to even then send them photos of what we had ordered and wait until today 2nd July for a 2nd attempt at delivery. Delivered the wrong table yet again which I sent back and the replacement bench and chair were equally not fit for purpose..... .still no idea if we will ever get the furniture!

Stunning garden furniture. Bought at 3 counties show. Great delivery and installation from Max & Riu

From initial contact at Gardeners World which was excellent through to delivery and installation we could not fault them.Very professional!! and would recommend them without hesitation.

Very satisfied with the quality and look of the patio set which was delivered today.
I was impressed by the range of products display in your website as well as how easy and straightforward was to place our order. I appreciated being kept informed of the delivery date as well as receiving a one hour warning from your delivery team.
Nick and Kerry, if I remember their names correctly, were very friendly and efficient and I find their information on how to look after the patio set very helpful.
I would gladly recommend your company to our friends.

Straightforward ordering process and handy phone call 20 mins before delivery from Declan and Max. They were friendly and professional putting the furniture together and removing the packaging. Furniture looks good but too early to comment on durability.

We bought at Three Counties at what I think was a great price including delivery and set up. Nick and Kayode gave us a call to say they were on their way to deliver and install. They were a great bunch of guys to deal with and talked us through everything including set up and aftercare. 100% recommend their furniture and their staff

Great product and great delivery from Nick and Kayode who were very helpful!

Great service at the Cotswold Show and Nick and Keyode were really friendly and helpful when delivering my furniture.

Nick made contact to give 30 mins time of delivery and let me know safe place kayode had been left. Great!

Great service, great communication.
Would highly recommend.

Nick and Kayode called before they arrive with an Eta which was very helpful.
When they arrived they could not be more professional and helpful, nothing was to much trouble and all with a great smile and a can do attitude.
They are both a real credit to your company and made the whole experience of your company fantastic.

Nick and Kayode were brilliant with the delivery of our furniture and assembled it in no time. Highly recommend their services.

Table looks fantastic

Laura was fantastic and it was a very smooth and professional experience.

Nick and Kenny, were brilliant for the delivery and the setup of the table and parasol as well as offering advice and answering questions.

The table and chairs are excellent quality so far and we are excited to use this all year round.

Nick and Kenny were amazing. Called an hour before they arrived, arrived when they said. We’re friendly, helpful and knowledgeable. Very happy with the table, chairs and parasol

The furniture was sold to us at a reasonable price. The delivery was punctual. Dawid and Declan were very polite helpful and tidy settling the table and benches. All in all a great service.

I would give the delivery drivers Maks and Rui 10 stars if I could! So professional and helpful, and very knowledgeable about the product. Lovely quality table set too. Only reason for not giving 5 stars is the terrible communication from KS’s office, we had to repeatedly chase to get any information and it was delivered much later than expected due to their fumbling of our order.

Unfortunately we had some issues with a teak garden set we had purchased a while back.
After a couple of emails, Scott and Owen turned up with a completely new set of table and chairs, set it all up, took away the old set and rubbish and left everything spotless.
Many thanks for your professionalism and great service

Excellent product, excellent service. Furniture is high quality and as described.
Delivery by Dawid and Kenny - very professional, courteous and helpful. And gave us useful advice re caring for product long term.