Kitbag are a new company to me and out of 2 items organsied I ahd mixed experience. First order was acknowledged and organised for delivery....then a month later it was out of stock ...ver disappointe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
*update I’ve had a reply and can now go collect my order from another location. Thanks kitbag Delivery not arrived although they say it’s been delivered, 2 emails sent without reply to customer se... See more
Company replied
I have received all my items but if would have been nice to know when I ordered that all items were not available then and that there would be up to a week between the deliveries. Wrapping if items wa... See more
Overall happy with the order but the name customisation on the back of the shirt isn’t centre and is a bit wonky. Other than that can’t complain
Company details
Written by the company
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
Contact info
Touchet Hall Road, M24 2FL, Middleton, United Kingdom
- +44 (0) 345 408 4345
- customer.services@kitbag.com
- www.kitbag.com
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value football shirt
Great value football shirt, free personalising , fast delivery, highly recommend
June 20, 2026
Very helpful and effortless,
Very helpful and effortless,
I ordered two kits in one order, asked to cancel one, kitbag were very helpful and refunded the one straight away !
June 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor quality of name and numbering
Poor quality of name and numbering, which is peeling off after half an hour of wearing. Still waiting a response on returns.
June 16, 2026
Reply from Kitbag
Hi Danielle, Thank you for your review. I am concerned to hear about the quality issue with the name and numbering. I apologize for this occurring and not the experience I want to see you have. I'll be getting in touch with you directly via email to help you further and find a solution. Regards, Stacy
Well packaged and fast delivery 5/5
Well packaged and fast delivery 5/5
Up the Leeds MOT
June 16, 2026
Wish the cancellation can be done…
Wish the cancellation can be done quicker. I didn't realise I order the wrong side till I wake up 6hrs later and call to cancel it and reorder. Which it can not be done.
June 16, 2026
Reply from Kitbag
Hi Ngoun,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Great service on delivery and good…
Great service on delivery and good quality fits great
June 19, 2026
Customer service impressive when there was a minor issue with the order.
Customer service were very responsive to resolve a minor issue with the order. Turned a frown upside down extremely quickly.
June 18, 2026
Reply from Kitbag
Hello Peter, Thank you for your feedback. I am sorry to hear some of your order arrived damaged. This is not the experience we want for you and I have reached out to you directly via email to further address this order. We hope to hear from you soon. Best, Courtney
I purchased the shirt for a Father’s…
I purchased the shirt for a Father’s Day gift . Very happy with it
June 16, 2026
Faulty items and zero customer service
Faulty items delivered, shirt numbers are wonky and peeling. Customer service is non existent, phone number is unmanned, email address is unmanned.
Live chat works sporadically but mostly doesn’t. Really poor service. Replacement sent, waited a week and the same issues on the shirts, even worse than the first batch. No way of contacting anyone again. Only option is to contact payment provider. Strongly advise anyone to avoid. One star review is flattering!
June 22, 2026
Reply from Kitbag
Hello JR,
We sincerely regret the issues you've experienced with the faulty items and the difficulties reaching our support team. We are actively investigating these communication breakdowns and product quality concerns to prevent recurrence. Your feedback is invaluable as we work to improve. We have been communicating directly via email and we are still here to assist. Sincerely, Crystal
Grateful for International Delivery
June 19, 2026
Ordered Mexico shirt that was in stock…
Ordered Mexico shirt that was in stock when I order it . Then I had email after email of delays on the shirt . Finally decided to cancel the order and get a refund . Poor show to be honest and waste of time
June 22, 2026
Unprompted review
Reply from Kitbag
Hello, Neil. We are very sorry this happened, and we greatly appreciate your feedback regarding this matter. We have reached out to you via email and hope to hear from you soon. Sincerely, Morgan
Great merchandise at a reasonable…
Great merchandise at a reasonable price.
Would have been 5 stars, but I felt delivery was slow.
Will definitely buy from again though.
June 19, 2026
Brilliant service thanks
June 19, 2026
Delivery was split and not received.
Delivery was split; the second item reported as delivered but it wasn’t. Emailed to customer service has gone unanswered, then I was asked to leave a review 😳.
June 16, 2026
Reply from Kitbag
Hello Ryan, Thanks for bringing this to our attention — I’m ready to take a closer look. I hope you're doing well. I've looked into your concern, and I'm sorry to hear that one of your items was not delivered to you, even though it was marked as delivered by the shipping carrier. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Quick delivery
Quick delivery, able to track all the way. Purchases packed very well & all, as usual, excellent quality.
June 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.