Knights Professional Services Reviews 

969
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly communication. The service provided is frequently described as excellent, with many people appreciating the efficiency and proactive approach. Reviewers particularly value the quick response times and clear communication, which kept them informed at every stage. Many customers highlight the exceptional customer service, noting that the teams are helpful, approachable, and provide practical advice. People also commend the smooth user experience, highlighting that the process is made easy and hassle-free, even with complexities.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the clear, timely, and... See more

Response time

Consumers find response times to be overwhelmingly positive, with many reviewers highlighting clear, prompt,... See more

User experience

Users describe positive interactions with the user experience, with many finding it seamless and effortless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Ian Peach and Samantha Kidd at the Cosham branch of Knights provided a friendly yet professional service. Response to any queries from me were answered promptly. They acted for me on a not run-of-the-... See more

Rated 5 out of 5 stars

I was very impressed with the quality of service provided by Joanne Robinson in providing conveyancing services for the sale of a property in Hove . I found her and her assistant Lucy to be both prof... See more

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

969 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(969)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

House sale

I have been very impressed with the Knights team lead by Sally Peake and the support and professionalism that they have shown while handling the sale of my property. Sally and her team, particularly Louise and Hannah, have guided me through the process and have been very proactive in their help to progress the sale. I cannot recommend them enough.

January 23, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for your wonderful feedback. We’re delighted to hear how impressed you’ve been with our team throughout the sale of your property. Our proactive approach, professionalism and clear guidance are exactly what we strive to provide, and it’s great to know this made a real difference to your experience.
Your kind words are truly appreciated, and we’re grateful for your recommendation. It’s been a pleasure supporting you through the process.

Sally Peake, Hannah Page and Louise Nunns. Brighton office.

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Rated 5 out of 5 stars

Selling our property

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellent who shares the same qualities. Our buyer's solicitors were frustratingly poor and Laurence and Marina were resilient, they stayed positive and moved things along carefully and professionally. We will work with them again at any time.

January 9, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for taking the time to share your experience. We’re delighted to hear that, even in such a challenging market, we were able to provide the thorough, honest and proactive service you needed.
Your kind words about our resilience and professionalism—especially when navigating delays with the buyer’s solicitors—mean a great deal to us
We truly appreciate your continued trust and are pleased to have supported you for a second time. We’d be delighted to work with you again whenever you need us.

Laurence Warnell and Marina Beilby. Ascot office.

Rated 5 out of 5 stars

Professional

Professional, efficient, friendly & intelligent.

January 23, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Laura for your feedback. We appreciate your comments and glad your thought so highly of your experience.

Megan Andries, Birmingham office.

Rated 5 out of 5 stars

First time Buyer

Had a fantastic experience with Minal Shah and Ayesha Rizwan Mohamed at Knights with the purchase of a first property. Very professional services, responsive and reassuring at every step. Fees may be slightly higher than other solicitors but totally worth it for the peace of mind. Would highly recommend.

January 16, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Ryan for your find feedback. Great to read of your experience and we agree, we may not be the cheapest, but you are in the best hands and we offer a premium service which confirms the value of the professional work we do. Best wishes in your new home.

Minal Shah and Ayesha Rizwan Mohamed, Leicester office.

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience with Knights Solicitors and couldn’t recommend them highly enough. From start to finish, the service was professional, efficient, and reassuring. They took the time to explain everything clearly, kept me well informed throughout, and always responded promptly to any questions I had.

Their attention to detail and genuine commitment to achieving the best outcome made a stressful situation much easier to deal with. It’s clear they really care about their clients and take pride in their work. I would not hesitate to use Knights Solicitors again in the future and would confidently recommend them to anyone needing reliable legal support.

January 19, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful feedback. We’re delighted to hear that you had an excellent experience with Knights. Providing a professional, efficient, and reassuring service is something we take great pride in, and it’s great to know that you felt supported and well‑informed throughout your matter.
We’re especially pleased that our clear communication, attention to detail, and commitment to achieving the best outcome made a difficult situation easier for you. Your trust means a lot to us.
Thank you again for your recommendation. We’d be more than happy to assist you in the future should you ever need our support.

Shona Archer, New Homes, Portsmouth office.

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Rated 5 out of 5 stars

Impressive service

I highly recommend Katrina Allen and Louise Nunns and colleagues in the Leeds office who were exceptional in their professionalism and responsiveness.
Katrina always went the extra mile and was a breath of fresh air after the lacklustre and slow service we experienced with another firm when buying and selling a previous property. We liked her approachability and friendliness and willingness to quickly answer all questions that concerned us.

January 12, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to share such positive feedback. We’re delighted to hear that your experience was so impressive.
Katrina’s dedication to going the extra mile, along with her approachable and friendly manner, is something we value greatly, and we’re pleased to know it made such a difference for you—especially after your previous experience elsewhere. Clear communication and prompt responses are priorities for us, so it’s wonderful to hear that you felt supported and reassured throughout.
Your recommendation means a great deal, and we truly appreciate it. Should you need any further assistance in the future, we’ll be here and happy to help.

Katrina Allen and Louise Nunns, Leeds office.

Rated 5 out of 5 stars

always providing a first-class service…

Received a superb level of service from Jamie Noel and Susie Preston on the sale of our house. It was not without complications yet Jamie navigated them with great skill and reassurance, always keeping us totally informed and updated. Jamie and Susie were always incredibly professional, attentive and quick to respond to any query whether by phone or email. Jamie also kept us informed at all times with regards to costs so there were no surprises when we completed. I've been using Knights for many years and wouldn't consider going anywhere else. They always provide a first-class service.

January 15, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for taking the time to share your experience. We’re delighted to hear your experience provided such a high level of service throughout what was at times a complicated sale.
Navigating challenges while keeping you fully informed, reassured, and supported is exactly the standard we strive for, so it’s wonderful to know we delivered that for you. We’re especially pleased that our professionalism, responsiveness, and clarity around costs helped make the process as smooth as possible.
Your continued trust in Knights over the years means a great deal to us. Thank you again for your loyalty and for such a thoughtful review — we truly appreciate it.

Jamie Noel and Susie Preston, Oxford office.

Rated 1 out of 5 stars

Sent nasty letter to me on behalf of landlord

Sent a letter to me on behalf of my landlord SNG threatening legal action for repair works that were delayed to be carried out even though the repair was already booked in.

Rathar than mediating, the law firm sent an unsigned letter threatening and intimidating me to comply which came across as coercive and unfair considering my health issues.

Though my landlord were in the wrong and later apologised for the letter, the apology should have come from the law firm for acting on false information from my landlord.

Still no apology from them.

November 5, 2025
Unprompted review
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Reply from Knights Professional Services

We take all feedback seriously are committed to addressing concerns via the proper channels. As you are not our client, we are not sure which matter this relates to. Should you wish to discuss further, please contact enquiries@knightsplc.com with your full name and address the concern relates to and we can investigate and respond to you directly.

Knights.

Rated 5 out of 5 stars

We worked with knights on selling our…

We worked with knights on selling our property which was a bumpy road and fell through 4 times before finally closing in Dec. Nick and Linda were wonderful to work with throughout- patiently guiding us through the process and reassuring us. We really felt like they were on our team and no question was a stupid question. We would definitely use them again.

December 19, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for sharing your experience. We’re truly grateful for your patience throughout what was definitely a challenging journey, and we’re delighted that everything came together in the end.
We are thrilled to hear your kind words — we’re committed to supporting clients every step of the way, and it’s wonderful to know you felt reassured and well-guided throughout the process.
We really appreciate you putting your trust in us and are glad we could be part of your successful sale. We’d be honoured to work with you again in the future.
Thank you once again for your recommendation!

Linda Gregory and Nick Raynor. Sheffield office.

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Rated 5 out of 5 stars

Expedient and approachable

All staff kept me in the loop and suggested options where issues arose.
I have used Knights twice (for assisting me with probate and for the sale of an inherited property) and I have found them expedient and approachable.

December 2, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mr Elkins for leaving kind feedback on your experience. It is very much appreciated and we are glad to be of help.

Amanda Paardekooper. Portsmouth office.

Rated 5 out of 5 stars

Recommended

Very straightforward and easy to deal with. Emma and Jasmin in the Chelmsford office made the whole probate process including house sale as straightforward as possible. Practical advice was forthcoming and questions were always answered promptly. I would recommend them.

January 8, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Graham. A pleasure to help and we are pleased to hear your experience was one which you would recommend.

Emma Clarke and Jasmin Patel. Chelmsford office.

Rated 5 out of 5 stars

Imran Dean and his team where the most…

Imran Dean and his team where the most incredible communicators, very efficient and timely. Also super impressive was the way Imran always made himself personally available - nothing was too much trouble. This team also highlighted how bad the team on the other side were ! Absolutely first class service. Highly recommend!

January 12, 2026
Unprompted review
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Reply from Knights Professional Services

Great to hear of your experience being so positive Angela. Our premium service is all about accessibility, speed of execution and communication. Pleased we ticked the boxes!

Imran Dean, Ascot office.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and always available to speak to.

January 9, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Ryan. A pleasure to help on your property purchase. Thanks for your kind feedback.

Sally Peake, Brighton office.

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Rated 5 out of 5 stars

Very Efficient and Professional

We had a very professional service from Louise and Hannah. Everything went smooth sailing and will be happy to do business with Knights Professional Services again in our next projects.

January 9, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Gilbert. Great to hear your experience was so positive. Thank you for your kind review.

Hannah Page and Louise Nunns. Brighton office.

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Knights who I found to be very communicative keeping me informed every step along the way. They were happy to talk me through parts of the process that I wanted to better understand and I had confidence in everything they were doing on my behalf.
I would definitely use the team again.

January 7, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you very much for taking the time to leave such complimentary feedback. Really delighted to hear of your experience and confidence in our premium service. We would be happy to help again, anytime!

Sarah-Louise Green. Chelmsford office.

Rated 5 out of 5 stars

Delivered thoroughly on time in full

I challenged Rachel (Byles) to close this purchase within 4 weeks on the run to Xmas. Not only did she and Knights achieve this they did a thoroughly professional job and were demanding on my behalf to offer the necessary protection
Great job
Thanks
Mike Fraine

December 17, 2025
Unprompted review
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Reply from Knights Professional Services

Challenge accepted Mike! Thanks o much for your feedback, it is very much appreciated. A pleasure to help and happy to do so again when you need us.

Rachel Byles, Stoke office.

Rated 5 out of 5 stars

I can only give a very positive review…

I can only give a very positive review for Knights Solicitors. Unfortunately l don't live in the UK, but without having to fly over, Knights handled everything very professionally and were an unbelievable help for me living so far away. Very friendly, helpful and very professional, they were a great help to me in my difficult time...... a million thanks to all at Knights, especially to Jordan Oakes and Zoe Parry!
Graham Hillier.

January 6, 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Graham for your kind feedback. Great to read of such a positive experience of the service we offer.

Jordan Oakes (Residential Property), and Zoe Perry (Private Client) Worcester office.

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Rated 5 out of 5 stars

knights bought our solicitor, service improved.

Nam at knights took over our conveyancing after knights bought the solicitors we chose mid-way through our process. He continued the process seamlessly and of anything accelerated it with his excellent communication. Couldn't have been happier with him towards the end of the process, very available on the phone and responsive to emails.

December 15, 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Alex. Absolute pleasure to help and your kind feedback is very much appreciated.

Nam Verma, Portsmouth office.

Rated 5 out of 5 stars

Rachael Billam and her team

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they work. They regularly update you on costs incurred and progress of the sale and always respond to emails and phone calls quickly and politely. We definitely would recommend them to anyone who requires their services.

December 31, 2025
Unprompted review
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Reply from Knights Professional Services

Jackie, thank you. Over the past two years it has been a pleasure to help navigate the sales and we are delighted to continue such a productive and efficient service for you. We would be delighted to receive a recommendation from you and continue to help you on future matters.

Rachael Billam, Sheffield office.

Rated 1 out of 5 stars

Professional Standards Fell Short When It Mattered

I instructed Knights for two significant family matters over 2022-2023, paying over £60,000 in legal fees. Originally they estimated about £20k. While the legal work was competent, the way they handled billing and debt collection was deeply disappointing.
After informing them in June 2023 that I could no longer afford to continue due to financial hardship, I later disputed a final invoice. Despite four separate requests over several months for an itemised breakdown - standard professional courtesy - Knights refused to provide one until I was forced into court proceedings.
The itemised bill was eventually provided within court papers. This meant litigation was necessary simply to obtain information I was entitled to as a client.
Following judgment, I received no written notification and proactively contacted both Knights and the Court trying to establish payment details. Despite this, High Court Enforcement was instructed, adding £414 to a £968 dispute.
For a firm that had already been paid £60,000+, pursuing aggressive debt collection against a client who had clearly communicated vulnerability and was actively trying to pay felt unnecessarily punitive.
I expected better from a firm of Knights' standing. If you're considering instructing them, get fixed quotes in writing and monitor costs closely - mine tripled from the original estimate.

December 16, 2025
Unprompted review
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Reply from Knights Professional Services

We note you have very recently made a complaint regarding these concerns, which you will be aware we have already acknowledged and will be investigating in line with our complaints policy, a copy of which you have already been provided with. We cannot comment further on ongoing matters.

Knights.

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