Kurt Geiger Reviews 

Id give it zero stars. The absolute worst for customer service. They do not stand behind their product. Good luck trying to get any help...the store will send you to the website. The "customer care" will tell you to go to the store. They ping pong back and forth and in the meantime you are stuck with no resolution. I will never shop this brand again. Its the worst.

Well they use Evri for delivery who just dump 300 odd quids worth of stuff anywhere they like. No way of claiming at all. This firm are utterly despicable. They preach happy happy joy but leave a bad taste in your mouth. They cannot even set up signed for delivery. And blame YOU for not editing your evri app... I don't have one.

Customer experience fails. Avoid.

Looked for sandles online, found them, ordered them, received them very quickly and they are great. Perfect all round.

I would like to express my heartfelt appreciation for Nour, who served me on 10 June at the Kurt Geiger Oxford Circus Street branch.
I had been desperately searching for a specific pair of shoes in my size, having already visited several other branches without success. From the moment I was assisted by Nour, her determination and willingness to go the extra mile became immediately apparent. She took it upon herself to locate the exact shoe I was looking for in the correct size, and her effort alone was already beyond what I had expected.
What truly made the experience exceptional, however, was her outstanding customer care and styling expertise. As I was purchasing items for a wedding and feeling quite overwhelmed and indecisive about my outfit, Nour quickly sensed my stress. She responded with genuine kindness and calm professionalism, even offering me a cold bottle of water on a particularly hot day, which immediately helped me relax.
She then gently guided me through my options by asking me to describe the dress I had in mind. When I showed her images of the outfits I was struggling to choose between, her thoughtful and expert advice helped me confidently select the best choice.
Nour also demonstrated exceptional styling vision by suggesting perfectly matched accessories to complement the shoes. To help me visualise the complete look, she even showed me how the outfit would come together, confidently demonstrating it in a way that made me see myself wearing it with pride and excitement.
Her professionalism, product knowledge, and natural flair for styling, combined with her warm personality and willingness to go above and beyond, left a lasting impression on me. Nour transformed what had been a stressful and uncertain shopping experience into an enjoyable and memorable one.
She is a true credit to the Kurt Geiger team and deserves recognition for her outstanding service, dedication, and customer-first approach.

I love Kurt Geiger love the bags and sliders I’m always looking at new stock and buying sale bags I also shop at the airport stores aswell such lovely quality and the boxes the goods arrive in are lovely aswell

absolutely love KG , so in love with sandle/sliders absolutely gorge so comfy and great price ❤️

thanks for your response to my review Team KG , I'm sure I will be wearing them all summer long, then will be on the look for something just as gorge for the Autumn 🍂 ❤️

Ordered two pairs of trainers from two different retailers as out of stock at Kurt Geiger. Received both trainers and both the same size with both labels showing both the same size. When trying on, one pair fit and the other pair two small. Put them next too each other and one pair was a size below, visible smaller. I understand I must return back to the retailer but thought I would contact the manufacturer Kurt Geiger. I sent photos of the issue and just got a standard reply, you didn’t buy from us so nothing we can do. I don’t want a refund or anything from them but to advise the sizing on your trainers are wrong. Really disappointed with the reply.

KG designs and styles, although pricey, are unique and iconic. I love, love, love them!

Took a long time to arrive which is not the worst, but the heels were a whole size too small. I’m an EU40 and these were so small my heel was hanging out. My foot is 25.5 cm so the 40 definitely should fit according to their size chart. Kurt Geiger please ensure that your size chart is accurate for each shoe design. It’s such a hassle to send back and order again it’s not even worth ordering in the first place.

What a customer service experience done by Zinzy

YOU CLEARLY HAVE NOT READ!!
I JUST WANT A REFUND
YOU HVA THE GOODS BACK WITH YOU.
SHOCKING. TRULY SHOCKING SERVICE

Just awful. Impossible to get a refund after 20 days.
Doesn't recognise order number.
Emails not replied to.
No other means of contact.
Certainly not worth £100 + 2 lots of postage + my time.
Extremely poor quality.
This once great company has really gone down into the cheaper end of retail.
Such a pity. I used to buy regularly.
Don't bother buying from them.

Think long and hard before ordering from this company…

Ordered £450 worth of shoes (4 pairs) order arrived in 2 separate deliveries, first half arrived by Evri, No issues handed to me,in person.

Outstanding items..
Courier was DHL…. Well it transpires they dumped it into a communal paper/cardboard recycling bag and storage box, photo since provided by Kurt Geiger, and not at the time of said delivery, the day before collection of the recycling was routinely taken, Obviously had I had I been notified I would have rescued them from literally the rubbish bin,

The ridiculous this is there was no notification of doing so,
No Sorry we missed you, your parcel is in said box card, with a photo.

Said box is no where near my door. This having absolutely no reason to be used, especially as I do have a box by the door specifically for this reason, covered by a camera Etc.
Also I didn’t ask them to leave it anywhere or with anyone…

Kurt Geiger Response,

After further investigation, we have concluded that this delivery was compliant and in line with current courier guidelines.

The proof of delivery indicates that your order was delivered with no signature required.

If you do not provide specific instructions for the courier using the FedEx Delivery Manager service, the courier will leave the parcel at the address entered at checkout

Given this information, we are satisfied that the dispatch and delivery of your parcel were made in compliance with our courier's policies. Therefore, we are unable to take any additional action regarding this delivery dispute. We would once again encourage you to check with your neighbours and all members of the household.

We apologize that this may not have been the outcome you had wished for and appreciate your understanding in this matter.

What excellent customer service that is,
£149 of Sandles currently not in my possession but I have paid for

I most certainly won’t buy from you again

I find it quite disappointing and frankly unacceptable that a wallet costing nearly €300 was shipped in a simple plastic bag, as if it were a low-cost product from Temu. The wallet arrived extremely hot, and I have no idea how this may affect the leather or its long-term durability.

I am genuinely shocked by this level of packaging and handling. I have never experienced anything like this, even with much more affordable brands. It is very disappointing to receive what is supposed to be a luxury leather wallet in such poor conditions.

For a product in this price range, I expected far better packaging and protection during transit. This experience has unfortunately fallen well below the standards I would expect from a luxury brand.

I purchased a pair of sliders at £119. They have the eagle head and black diamanté beads. After less than a wears a bead fell off. I raised it with customer service. No replacement beads. Just go back to the store where you made the purchase and handle it with them. The nearest is 90 minutes away. Poor service, poor quality!

I placed an order during the 20% off shoes promotion waited 12 days only to be told the item was out of stock, I walked in after waiting 7 days and bought them in store as I was going on holiday had to pay full price, I was eventually refunded. Very disappointing!

Lovely trainers and fast delivery..lovely...lovely...lovely...

Ordered click and collect, was sent an email saying the order would arrive the next day. Tracking number in email didnt work. Manager in Leeds shops was very unhelpful when the shoes hadn't arrived, advised me to call customer services. Apparently there is no customer service phone number. Online chat was extremely unhelpful. Told me my order was cancelled and I would receive a return tracking number. A helpful young store assistant called me at 5 pm to say my order had arrived. Still no sign of return tracking number so I dont know what's going on but now my order number doesnt show up in their system. Overall a very confusing and disappointing experience.

made an order and wanted to change the bag within 2 hrs after ordering and they are tellin me my order cannot be cancelled or changed ... cant even get on to customer support ... i just needed my sandals size. changed an the purse to match... THIS SITE IS BY FAR THE WORSEEEEEE

Great item
Super fast delivery
Returns a nightmare, was saying could not find my order number, to send an enquiry.
I never bothered and now left with a pair of sandals that dont fit.
I shall not order from them again due to this issue.

Everything that I ordered was correct and delivered on time with accurate communication. I took a star off as what I order was not as described. I don't wear leather so ordered a belt described as "leather alternative" on the website for £29 but when the belt arrived it has a "genuine leather" label on it.