Kwik Fit Reviews 

81,434
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 4,721 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who provide efficient, expert help and maintain a welcoming attitude during appointments. Many people also appreciate the convenient mobile fitting options, noting that technicians consistently arrive on time and communicate clearly throughout the process. Consumers often highlight how smooth and reassuring the overall vehicle maintenance experience feels when using these services. However, some reviewers were not happy with scheduling issues, specifically mentioning unexpected cancellations or significantly delayed visits that disrupted their plans. A few consumers also noted that navigating the online booking system or trying to secure prompt assistance over the phone could sometimes prove frustrating.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, efficient, and professional fitting. Many... See more

Staff

Customers had positive experiences with staff, frequently noting that the team was friendly, efficient, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process. On one hand, many reviewers found it... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was wary about using mobile since car is a large 4x4 and I was wondering how they do the balancing. No problem- the fitter showed me how they did it - a very knowledgeable person. Quick , efficient an... See more

Company replied

Rated 4 out of 5 stars

Bad initial experience sorted quickly. Having booked for my tyres to be replaced at home I booked time off work and waited for the team to arrive. At noon I got a VM to say they were not coming and to... See more

Company replied

Rated 4 out of 5 stars

Used their mobile service to replace a punctured tyre on my caravan. Service from the technician was fab, but took some time to book as needed help on phone. Would have given 5 stars if the website co... See more

Company replied

Rated 4 out of 5 stars

There were a few cockups during my experience (being able to book an appointment which wasn’t available after all, and being sent the wrong tyre size the following day despite me booking the corre... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(81,434)

4,517 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived when expected.

He was courteous and efficient and knowledgeable even in the extreme weather conditions

July 28, 2026
Kwik Fit logo

Reply from Kwik Fit

A courteous and efficient service is always something that we strive to deliver so seeing this excellent review and rating has really made our day. Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Free fitting at home

Free fitting at home
On time & kept us advised
Helpful friendly colleague
A seamless experience in 25 minutes
Good value for money tyres & fitting etc.

July 29, 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased to see this and it's fantastic that we could give you all the advice you needed. Thank you very much for taking the time out of your day to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great service from the engineer

Great service from the engineer

July 29, 2026
Kwik Fit logo

Reply from Kwik Fit

A great service is always something that we strive to deliver so seeing this has really made us smile. It's wonderful that we could lend a hand and if we can ever do more for you again, please don't hesitate to let us know. Many thanks.

Rated 1 out of 5 stars

Was shocked by how rude reception were…

Was shocked by how rude reception were at the Beaconsfield Kwik Fit garage. Having complained about the workmanship I felt that was lacking when dealing with the brakes on my daughters car the man at reception displayed a complete lack of respect when talking to my wife. He did not allow her speak, talking over her whilst making disparaging remarks and twice called her 'dear' in a condescending manner. This is not how I expect a garage to operate and I found the whole experience totally unprofessional

August 5, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're so sorry to see this and as you can imagine it's something that we'd really like to look into, could we ask you to provide as much information as possible here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Fantastic The Rose Kiln Lane

The Rose Kiln Lane, Reading, Berkshire smashed it again. I won’t go anywhere else. The customer service is outstanding! Shout out to Amy and the team. Great work!

August 5, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Amazing! We know that Amy will be over the moon to see this and it's wonderful that we could provide such an outstanding level of customer service. Thank you and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Rated 1 out of 5 stars

Appalling customer experience in…

Appalling customer experience in Kendal. Avoid

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very sorry to see this and as you can imagine it's something that we'd really like to look into, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our Customer Care Team who will look into this for you and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

I have already given a good 5* review…

I have already given a good 5* review already!

July 29, 2026
Kwik Fit logo

Reply from Kwik Fit

We're very happy that we could impress you with the excellent service. If there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Kings Lynn branch superb

Kings Lynn branch superb. Damaged a tyre so had the free tyre check. Damage was just cosmetic, so peace of mind and it didn't cost me a penny.

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This really is great to see and we're very happy that we could get that tyre sorted for you. We are grateful for you taking the time out of your day to share this for us and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

First class service!

The mechanic arrived exactly on time as was super knowledgeable and efficient. I couldn’t praise Kyle enough!

July 29, 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased that we could really impress you with the knowledgeable and efficient service we deliver and we will make sure we pass on the feedback to Kyle. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great service from the customer focused team at Shipley

Great service from Ian and the team at Shipley. When an issue with the tyres delivered was noticed Ian generously offered the option of more expensive Continentals in stock at a price match whilst a colleague proactively researched availability for the Bridgestones originally ordered. Having elected to remain with the latter I received a call as soon as they were in and was accommodated immediately. The care taken with the vehicle and tyre fitment is also to be complimented. Quality of service is truly represented when things don’t go to plan…and the team showed this by their commitment and customer focus.

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Amazing! We're so pleased that we could lend a hand with your tyres and provide such an excellent service. We will make sure we pass on your fantastic feedback and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

I just completed an online webchat…

I just completed an online webchat within Kwikfit to book an appointment for a mobile fitter. I spoke to an agent named Claire who was courteous, friendly and importantly, professional, clearly an asset to Kwikfit. Appointment is booked and I can now sit back and look forward to the big day!

August 5, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see and we will make sure we pass on your feedback to Claire. We are grateful for you taking the time to share your excellent feedback and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Very poor service at Amersham’s branch

Very poor service at Amersham’s branch.
They lost the wheel lock key when o got all 4 tyres and beak pads fitted ! I had a puncture 2 months later thought was covered by the accident damage cover but when I paid the employee didn’t add it. Spent nearly £600 for all 4 tyres. Now out of pocket by £150 ?!! And they lost the wheel but key ?!!!So they needed to crack the nuts. Manager gas lit me that I may not have added the £30 for the cover when coming to pay the bill ?? When I remember having the conversation and asking it to be added. Mgr logic unlikely that employee would forget when coming to pay the bill. Really appalling ! Can’t see myself coming back ?? Avoid better off at the number of other tyre places.

May 29, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is really disappointing to see and as you can imagine, we'd really like to look into it further for you, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Great service

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

A great service is always something that we strive to deliver so seeing this has really made us smile. Thank you so much and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Excellent service in Kwik fit…

Excellent service in Kwik fit Chichester this morning- thank you

August 5, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome, Ian. It's great that we could lend a hand and we will make sure we pass on your amazing feedback to the team at Chichester. Thank you so much for sharing your comments and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order. Tyre fitter arrived on time and was friendly and professional. He went above and beyond. Super happy with the result!

August 3, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're so pleased that we could really go above and beyond to make sure you received the very best service. Thank you so much for sharing this and if there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Friendly technician who saved me money

Friendly technician who kindly helped me save money by identifying 2 of the 4 tyres still had good life left. I really appreciated his support with that.

August 1, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see and it's wonderful that we could really impress you with the friendly service and help you out with your tyres. We really appreciate you taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Superb service

I’ve used Kwikfit on a number of occasions but this is the first time I’ve used the mobile service. Excellent outcome. Prompt, highly professional, tried to repair the tyre but finding this impossible fitted a new one. Very impressed

July 10, 2026
Kwik Fit logo

Reply from Kwik Fit

We're very happy that you found us to be so prompt and professional, and we are grateful for you leaving such a positive review and rating. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Daniel and Casey at Fulham Kwikfit were…

Daniel and Casey at Fulham Kwikfit were absolutely amazing yesterday. Customer service and helpfulness when I took my car into the garage with a potential brake oil leak was first class and faultless. Thank you!

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! We will make sure we pass on the fantastic comments to Daniel and Casey and we truly appreciate you sharing such an excellent review and rating. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Brad was super helpful and very…

Brad was super helpful and very friendly. He got the job done quickly and without any fuss. He is a credit to Kwikfit.

July 28, 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased that we could really impress you with the friendly and helpful service we deliver, and we really appreciate you sharing such fantastic feedback. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Broomfield Road Kwik Fit team are…

Broomfield Road Kwik Fit team are amazing. Kevin and Chris are super kind & friendly with top quality customer service. Kevin is experienced, knowledgeable and professional. Chris is a hard worker and really sweetly took the initiative to fill my tyre which had low pressure! Would highly recommend Kwik Fit - Broomfield Road to others.

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Kevin and Chris will be over the moon to see this fantastic review and rating, and we really appreciate you sharing such excellent comments. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look