Was wary about using mobile since car is a large 4x4 and I was wondering how they do the balancing. No problem- the fitter showed me how they did it - a very knowledgeable person. Quick , efficient an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bad initial experience sorted quickly. Having booked for my tyres to be replaced at home I booked time off work and waited for the team to arrive. At noon I got a VM to say they were not coming and to... See more
Company replied
Used their mobile service to replace a punctured tyre on my caravan. Service from the technician was fab, but took some time to book as needed help on phone. Would have given 5 stars if the website co... See more
Company replied
There were a few cockups during my experience (being able to book an appointment which wasn’t available after all, and being sent the wrong tyre size the following day despite me booking the corre... See more
Company replied
Company details
About Kwik Fit
Written by the company
Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.
Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.
Book A Free Vehicle Safety Check
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!
Buy Tyres at Kwik Fit
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.
Book Your Service
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!
Book Your MOT
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.
Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.
Kwik Fit
Written by the company
Contact info
ETEL House, Avenue One, SG6 2HU, Letchworth Garden City, United Kingdom
- 0800 757 677
- customercare@kwik-fit.com
- www.kwik-fit.com
4.3
Excellent
81K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mobile tyre fitting
This was the mobile tyre fitting service. It was an excellent service. Young man that came was polite knowledgeable and fast. I think he might have been called Josh?
Only reason why it's a 4 star and not a 5 start is because I called on the Monday but they couldn't come until the Friday due to stock or something.
July 31, 2026
Reply from Kwik Fit
We're pleased to hear that you were happy with the fitting service you received from Josh, who you found to be polite, knowledgeable and fast. Reviews like this make us very proud.
Poor advice, poor service
I booked a tyre replacement using the size recommended on your website. My vehicle has had no modifications since the start of the lease, so I relied on the information provided. When the technician arrived, I was told the tyre supplied was the wrong size and that my existing tyre was below the legal tread depth and unsafe for road use.
The technician assured me the issue would be resolved by the end of the week. However, I am now being told I must wait an additional week for an appointment. This leaves me unable to use my car, which is essential for my work.
When I explained this over the phone, the call handler advised me to drive the vehicle to the garage despite being told it was not roadworthy. This advice was inappropriate and potentially unsafe.
I am now without a usable vehicle due to an error that was not mine, and the delay is causing significant disruption. I am requesting a prompt resolution and appropriate support given the circumstances.
August 5, 2026
Unprompted review
Reply from Kwik Fit
We're sorry to hear that the tyres that were recommended to you were not suitable for your vehicle and that the team is unable to fit the correct tyres for another week, leaving you without your car. When you have a moment, could you please share more details with our Customer Care team using the following link so they can offer you further support - https://www.kwik-fit.com/contact-us/customer-contact-form Thank you.
Reply from Kwik Fit
We're pleased to hear that you were happy with the service and that you found the whole experience stress-free. Thank you.
Staff were pro-active and work brilliantly
From the appointment arranged and work that has been done - everything was handled in smooth way. The mechanic were quick and thorough in changing the tyre of car. Happy customer indeed, thank you!
July 30, 2026
Reply from Kwik Fit
Reviews like this make us very happy. It's wonderful that your whole experience was smooth, from making the appointment to the work being carried out and that the team changed the tyre quickly and thoroughly. Thank you.
Kwik Fit, Heywood-GREAT CUSTOMER SERVICE FROM ERIC.
I took my car to Kwik Fit in Heywood. Eric was so accommodating and helpful, he went the extra mile whilst checking my car.
Really impressed with customer service from Eric.
August 6, 2026
Unprompted review
Reply from Kwik Fit
It's wonderful to hear how impressed you were with the customer service you received from Eric when you brought your car in. We hope to be able to help you again in the future should you need it.
Brake hose tear after service and new shock absorber fitted
On the 29th July I booked my car into the Kwikfit at Gravesend for a service under my RAMP contract. I also arranged for a new shock absorber and wheel alignment as this had been given as an advisory by Kwikfit when they did my MOT. This was not covered under the RAMP contract. 4 days later my brake hose tore (it was the same side as the shock absorber replacement) and I had no brakes which was extremely frightening. Whilst neither Kwikfit nor RAMP took any responsibility for this, Kwikfit did deal with the repairs as a matter of urgency. They also repaired a small dent above the wheel arch which wasn't there when I took it in.
July 29, 2026
Unprompted review
Reply from Kwik Fit
We're sorry to see that this was your experience and we'd like to have this looked into further. If you haven't already, could you please contact our Customer Care team for further support? You can reach them by completing this form - https://www.kwik-fit.com/contact-us/customer-contact-form Thank you.
The technician who fitted the tyres at…
The technician who fitted the tyres at our home was professional, polite and friendly. He arrived within the timeframe we expected and communicated well. We are pleased with the service we received.
July 31, 2026
Reply from Kwik Fit
We're delighted to hear that you were pleased with the service you received, that the technician turned up on time to fit your tyres and that you found him to be professional, polite and friendly. Thank you!
Mobile service is great …!
Ali from Kwik-Fit has replaced probably all of my tyres over the years and didn’t even replace the tyre once ! He advised me what to do when it turned out I had a cracked alloy rather than replace the tyre that was perfectly good. Always cheerful and able to sort out all the issues.
July 23, 2026
Reply from Kwik Fit
It's wonderful to hear that Ali has been there for your tyres over the years and that he provided you with useful advice when you had cracked alloy. Reviews like this mean the world to us.
Reply from Kwik Fit
This is what we love to see and it's great that we could really lend a hand. If we can ever offer any further assistance, please don't hesitate to let us know. Many thanks.
Kwik Fit Newport
Visited the Newport, South Wales branch on 29 July 2026, to get a slow puncture repaired in offside rear tyre. I'm a company car driver and was told tyre was not repairable and furthermore, both rear tyres were below legal minimum tread depth of 1.6mm.
Was also told that front tyres had about 1000 miles left in them. Purchased two new tyres via TyreShopper.com and had them fitted at Halfords Autocentre Newport on 03 August 2026.
Halfords advised that existing rear tyres were 4.0mm tread depth or 38% tread and fronts were 6.0mm and 69% tread. My company paid for new tyres that were not needed and would have paid for two more that didn't need changing.
DO NOT BUY TYRES AT KWIK FIT!!! The same thing happened to a colleague of mine in North England so this is obviously a business tactic they use on company car drivers. Lying Thieves!
July 29, 2026
Unprompted review
Reply from Kwik Fit
We're so pleased to see this review and as you can imagine it's something that we'd really like to look into, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our Customer Care Team who will look into this for you and can contact you about it from there. Many thanks.
Mobile tyre replacement
The mechanic arrived on time and changed over the tyres without hassle. He was polite and efficient. It was very convenient to book the service online and for the work to be carried out at my house.
July 23, 2026
Reply from Kwik Fit
We're so pleased that we could really impress you with the polite and efficient service we deliver and it's great that we could really lend a hand with your tyres. Thank you very much for your positive feedback and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Poor service and very expensive compared with JustTyres
Ordered tyres in-store. Agreed fitting today. Arrived at shop to be told that the tyres hadn’t been ordered. Also told I couldn’t use kwikfit vouchers issued as an apology for previous poor service. Won’t be using kwikfit again.
August 6, 2026
Unprompted review
Reply from Kwik Fit
This is really disappointing to see and we'd really like to look into your experience, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form, please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.
Reply from Kwik Fit
An excellent service is always something that we strive to deliver so seeing your fantastic comments has really made us smile. Thank you very much for your feedback and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Simon was an absolute legend!
August 4, 2026
Unprompted review
Reply from Kwik Fit
Simon will be so pleased to see this and it's fantastic that we could really lend a hand. We really appreciate you taking the time to share this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Reply from Kwik Fit
This really is fantastic to see and we're really pleased that we could get your tyres sorted for you and get you back on the road so quickly. We are grateful for you taking the time to share this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
great service
July 30, 2026
Reply from Kwik Fit
A great service is always something that we want to offer so seeing this has made us smile. If we can ever do more for you, please don't hesitate to let us know. Many thanks.
KWIK FIT DARNALL SHEFFIELD- GREAT
Darnall, Sheffield branch were brilliant this morning sorting my tyre valve out. Its always a bit daunting doing car stuff as I am absolutely clueless but the guys there were friendly, helpful and sorted my issue out in less than 30 mins. Great customer service.
August 6, 2026
Unprompted review
Reply from Kwik Fit
This is what we love to see and it's excellent that we could really impress you with the friendly and helpful service that we delivered so quickly. Thank you so much for the positive comments and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Good experience.
Turned up and changed 2 tires on my car. Friendly and professional specialist. Would certainly recommend to others.
July 29, 2026
Reply from Kwik Fit
Recommendations and reviews like this are always what we strive to deliver and it's great that you found us to be so friendly and professional. Thank you so much for sharing such positive comments and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.
Reply from Kwik Fit
It's great to read that you found us to be so convenient and we really appreciate you taking the time out of your day to share such positive comments. Thank you so much and if we can ever lend a hand again, please don't hesitate to reach out and let us know. Many thanks.
Quick, efficient and good value
Very quick, efficient, good communication and good value. All around a great service.
July 28, 2026
Reply from Kwik Fit
Amazing! It's great that we could lend a hand and provide such a quick and efficient service and we really appreciate you taking the time to share this. Thank you so much for sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.