Kwik Fit Reviews 

81,434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,721 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who provide efficient, expert help and maintain a welcoming attitude during appointments. Many people also appreciate the convenient mobile fitting options, noting that technicians consistently arrive on time and communicate clearly throughout the process. Consumers often highlight how smooth and reassuring the overall vehicle maintenance experience feels when using these services. However, some reviewers were not happy with scheduling issues, specifically mentioning unexpected cancellations or significantly delayed visits that disrupted their plans. A few consumers also noted that navigating the online booking system or trying to secure prompt assistance over the phone could sometimes prove frustrating.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, efficient, and professional fitting. Many... See more

Staff

Customers had positive experiences with staff, frequently noting that the team was friendly, efficient, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process. On one hand, many reviewers found it... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was wary about using mobile since car is a large 4x4 and I was wondering how they do the balancing. No problem- the fitter showed me how they did it - a very knowledgeable person. Quick , efficient an... See more

Company replied

Rated 4 out of 5 stars

Bad initial experience sorted quickly. Having booked for my tyres to be replaced at home I booked time off work and waited for the team to arrive. At noon I got a VM to say they were not coming and to... See more

Company replied

Rated 4 out of 5 stars

Used their mobile service to replace a punctured tyre on my caravan. Service from the technician was fab, but took some time to book as needed help on phone. Would have given 5 stars if the website co... See more

Company replied

Rated 4 out of 5 stars

There were a few cockups during my experience (being able to book an appointment which wasn’t available after all, and being sent the wrong tyre size the following day despite me booking the corre... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.3

All reviews

(81,434)

4,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

At Your Convenience

The Kwik-Fit mobile service is brilliant. You get to choose a day and a venue (home or work) which is convenient for you and, on the day, you get notified of a two hour time slot when the tyre fitter will reach you. He even sends a text when he’s on his way from the previous job. It couldn’t be simpler. I thoroughly recommend it.

July 24, 2026
Kwik Fit logo

Reply from Kwik Fit

This really is excellent to see and it's fantastic that you found it to be so convenient. We really appreciate you taking the time to share such positive comments and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Very efficient and prompt service with…

Very efficient and prompt service with a very nice gentleman who arrived at our home to replace the tyres.

July 24, 2026
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Reply from Kwik Fit

We're so pleased that you found us to be so efficient and prompt and we are grateful for you taking the time to share such excellent comments. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service

June 16, 2026
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Reply from Kwik Fit

Excellent. Our team will be proud to see that you found them to be so efficient and friendly and we really appreciate you taking the time to share such excellent feedback. If we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Exact tyres I wanted. Knowledgeable Fitter. On time. Careful and considerate

July 24, 2026
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Reply from Kwik Fit

This is great to see and we're very happy that we could deliver such a brilliant service. Thank you so much for your kind words and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

no hastle service

July 20, 2026
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Reply from Kwik Fit

We're very happy to see this excellent review and rating and we are grateful for you taking the time to share your lovely feedback. Thank you and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Helpful fitter

Helpful fitter. Tyres seem good.

July 23, 2026
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Reply from Kwik Fit

We're very happy that we could provide such a helpful service and lend a hand with your tyres. We really appreciate you taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 4 out of 5 stars

Good service

July 24, 2026
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Reply from Kwik Fit

A great service is what we always aim to provide so seeing this has made us smile. Thank you very much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

The engineer who came out was very…

The engineer who came out was very knowledge & helpful. Checking all the tyre pressures before leaving.
Kept us updated on his arrival & was on time.
Excellent service.

July 24, 2026
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Reply from Kwik Fit

We're really pleased that you found us to be so knowledgeable and helpful and it's fantastic that we could keep you so well updated. Thank you so much for sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great Service at short notice

Couldn't get the main dealer to see the car until next week so visited Kwikfit Morpeth for help to identify an unknown vibration under the car. They took it into the garage immediately, identified the problem and resolved it straight away. Great service by a friendly team.

July 31, 2026
Unprompted review
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Reply from Kwik Fit

We're very happy that we could impress you with the friendly service we deliver and it's fantastic that we could help you out right away. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Absolute superstars at KwikFit Nailsea

Absolute superstars at KwikFit Nailsea. Fitted my car in for a new tyre even though they were really busy. Friendly, helpful service and the communication is excellent, with text messages to tell you how the work is progressing. I would highly recommend this branch of KwikFit and I'm so grateful to them for helping me out in my hour of need.

July 31, 2026
Unprompted review
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Reply from Kwik Fit

We're very happy that we could impress you with the friendly and helpful service we deliver and we're glad that we could keep you updated. Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

The Technician turned up on time and…

The Technician turned up on time and phoned prior to arriving, I asked if he could tell me if my brakes were fine he said that was a part of what he does. He spoke to me before starting and after it was completed and was very pleasant.
The 4 Tyres were a very good price considering it was done outside my home and I didn't need to sit in a garage waiting.
Would recommend this and use this service again,

June 11, 2026
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Reply from Kwik Fit

Recommendations and reviews like this are always what we love to see and it's fantastic that we could impress you with the price for the tyres. Thank you very much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great experience - Mobile Tyre replacement

Great experience. Easy to book, good communication prior to mobile tyre appointment, great technician doing the work, very well balanced tyres, and would happily use the mobile tyre fitting service again.

July 29, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see, and it's great that you found booking so easy. We truly appreciate you taking the time to leave this and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 3 out of 5 stars

mobile tyre change

Whilst the tyre was changed successfully, initially the fitter didnt seem to know anything about the issue - despite me spending a long time discussing on the phone when booking - there needs to be a better link between the booking information and whats provided to the fitter - they didnt have the correct colour TPSM so I now have one silver and 3 black ones. again not a deal breaker but this should be managed better.

July 24, 2026
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Reply from Kwik Fit

We're glad that we could help you, although we are sorry for the issues you experienced. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our Customer Care Team who will look into it for you and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Tyres fitted at home

Had two tyres fitted at home, process was straightforward and I was kept informed by text. Fitter (Chris) was friendly and did a great job so five stars from me 👍

July 29, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Chris will be over the moon to see this and it's great that we could give you all the information you needed. We know that Chris will really appreciate the great rating and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Convenient

Convenient, prompt, professional service. My father is elderly, mobile working, suited his needs and requirements. Always looking for best price too.

July 30, 2026
Unprompted review
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Reply from Kwik Fit

Prompt and professional is always what we strive to be so seeing this has really made our day. It's great that we could impress you with the excellent price too. Thank you very much for taking the time to share this and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Brilliant on site customer service

Easy to book, Ideal for caravan tyres at home.
Great price. fantastic updates and the engineer was streets ahead on customer service.

I felt he really wanted to look after us and he most certainly did. Caravan tyres are most important and can be left when they shouldn't having an available first class mobile service available makes it easy to keep safe.

July 29, 2026
Unprompted review
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Reply from Kwik Fit

Perfect. We're very happy that you found booking easy for your caravan tyres and we are grateful for you taking the time to share such positive comments. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Popped into kwik fit Hove very polite…

Popped into kwik fit Hove very polite man served us and explained what was needed. Quick and efficient. Thank you.

July 27, 2026
Unprompted review
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Reply from Kwik Fit

You're very welcome! It's great that we could really impress you with the quick and efficient service we deliver and we're glad the advice and explanations were helpful to you. Thank you very much for taking the time out of your day to share this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Kwikfit Aberystwyth

Kwikfit Aberystwyth
The guys did my tyre change earlier than expected. This was so nice of them to do that.
Fast , clean and efficient
Thank you

July 31, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

A quick and efficient service is always something that we strive to deliver so seeing this excellent review and rating has really made us smile. Thank you so much for sharing your fantastic comments and if we can ever do anything more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Released My Vehicle in an Unsafe…

Released My Vehicle in an Unsafe Condition – Absolute Cowboys

Kwik Fit are nothing more than cowboys.

I recently had all four tyres replaced at one of their London branches, and they failed to fit the front tyres correctly before releasing my vehicle back to me. They allowed me to drive away in a car that was unsafe, and I unknowingly drove it for several weeks. I was incredibly lucky that this didn't end in a serious accident.

After noticing something wasn't right, I took the car to a Mercedes-Benz dealership for a full inspection. They confirmed that the front tyres had not been fitted correctly and that the vehicle was unsafe to drive. This is basic work that any competent tyre fitter should be able to carry out. Releasing a vehicle in this condition is completely unacceptable.

This wasn't the first issue either. Kwik Fit also failed to carry out the wheel alignment, always claiming they didn't have a trained technician available. If you don't have qualified staff, don't sell the service. It's exactly this kind of cowboy operation that gives the motor trade a bad name.

The customer service was just as bad as the workmanship. When I called to report the issue, I was met with rude, dismissive, and unprofessional staff. Instead of apologising or taking responsibility for putting my safety at risk, they immediately started asking me for proof and challenging everything I said. It felt like they were more interested in protecting themselves than resolving a dangerous mistake of their own making.

I've paid for a professional service and instead received cowboy workmanship, poor customer service, and a vehicle that should never have been allowed back on the road.

Avoid Kwik Fit at all costs. If this is the standard of workmanship they consider acceptable, I wouldn't trust these cowboys to change a bicycle tyre, let alone work on a car carrying my family.

Never again. Absolutely not recommended.

June 14, 2026
Unprompted review
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Reply from Kwik Fit

We're concerned to see this review and we'd really like to look into it further for you, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will look into it for you and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars
Kwik Fit logo

Reply from Kwik Fit

A prompt and courteous service is always something that we strive to deliver so seeing your fantastic comments have really made us smile. Thank you so much for sharing this review and if we can ever do anything more for you, please don't hesitate to reach out and let us know. Many thanks.

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