Was wary about using mobile since car is a large 4x4 and I was wondering how they do the balancing. No problem- the fitter showed me how they did it - a very knowledgeable person. Quick , efficient an... See more
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ETEL House, Avenue One, SG6 2HU, Letchworth Garden City, United Kingdom
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The Kwik-Fit mobile service is brilliant. You get to choose a day and a venue (home or work) which is convenient for you and, on the day, you get notified of a two hour time slot when the tyre fitter will reach you. He even sends a text when he’s on his way from the previous job. It couldn’t be simpler. I thoroughly recommend it.

Reply from Kwik Fit
Very efficient and prompt service with a very nice gentleman who arrived at our home to replace the tyres.

Reply from Kwik Fit
Brilliant service. Exact tyres I wanted. Knowledgeable Fitter. On time. Careful and considerate

Reply from Kwik Fit
The engineer who came out was very knowledge & helpful. Checking all the tyre pressures before leaving.
Kept us updated on his arrival & was on time.
Excellent service.

Reply from Kwik Fit
Couldn't get the main dealer to see the car until next week so visited Kwikfit Morpeth for help to identify an unknown vibration under the car. They took it into the garage immediately, identified the problem and resolved it straight away. Great service by a friendly team.

Reply from Kwik Fit
Absolute superstars at KwikFit Nailsea. Fitted my car in for a new tyre even though they were really busy. Friendly, helpful service and the communication is excellent, with text messages to tell you how the work is progressing. I would highly recommend this branch of KwikFit and I'm so grateful to them for helping me out in my hour of need.

Reply from Kwik Fit
The Technician turned up on time and phoned prior to arriving, I asked if he could tell me if my brakes were fine he said that was a part of what he does. He spoke to me before starting and after it was completed and was very pleasant.
The 4 Tyres were a very good price considering it was done outside my home and I didn't need to sit in a garage waiting.
Would recommend this and use this service again,

Reply from Kwik Fit
Great experience. Easy to book, good communication prior to mobile tyre appointment, great technician doing the work, very well balanced tyres, and would happily use the mobile tyre fitting service again.

Reply from Kwik Fit
Whilst the tyre was changed successfully, initially the fitter didnt seem to know anything about the issue - despite me spending a long time discussing on the phone when booking - there needs to be a better link between the booking information and whats provided to the fitter - they didnt have the correct colour TPSM so I now have one silver and 3 black ones. again not a deal breaker but this should be managed better.

Reply from Kwik Fit
Had two tyres fitted at home, process was straightforward and I was kept informed by text. Fitter (Chris) was friendly and did a great job so five stars from me 👍

Reply from Kwik Fit
Convenient, prompt, professional service. My father is elderly, mobile working, suited his needs and requirements. Always looking for best price too.

Reply from Kwik Fit
Easy to book, Ideal for caravan tyres at home.
Great price. fantastic updates and the engineer was streets ahead on customer service.
I felt he really wanted to look after us and he most certainly did. Caravan tyres are most important and can be left when they shouldn't having an available first class mobile service available makes it easy to keep safe.

Reply from Kwik Fit
Popped into kwik fit Hove very polite man served us and explained what was needed. Quick and efficient. Thank you.

Reply from Kwik Fit
Kwikfit Aberystwyth
The guys did my tyre change earlier than expected. This was so nice of them to do that.
Fast , clean and efficient
Thank you

Reply from Kwik Fit
Released My Vehicle in an Unsafe Condition – Absolute Cowboys
Kwik Fit are nothing more than cowboys.
I recently had all four tyres replaced at one of their London branches, and they failed to fit the front tyres correctly before releasing my vehicle back to me. They allowed me to drive away in a car that was unsafe, and I unknowingly drove it for several weeks. I was incredibly lucky that this didn't end in a serious accident.
After noticing something wasn't right, I took the car to a Mercedes-Benz dealership for a full inspection. They confirmed that the front tyres had not been fitted correctly and that the vehicle was unsafe to drive. This is basic work that any competent tyre fitter should be able to carry out. Releasing a vehicle in this condition is completely unacceptable.
This wasn't the first issue either. Kwik Fit also failed to carry out the wheel alignment, always claiming they didn't have a trained technician available. If you don't have qualified staff, don't sell the service. It's exactly this kind of cowboy operation that gives the motor trade a bad name.
The customer service was just as bad as the workmanship. When I called to report the issue, I was met with rude, dismissive, and unprofessional staff. Instead of apologising or taking responsibility for putting my safety at risk, they immediately started asking me for proof and challenging everything I said. It felt like they were more interested in protecting themselves than resolving a dangerous mistake of their own making.
I've paid for a professional service and instead received cowboy workmanship, poor customer service, and a vehicle that should never have been allowed back on the road.
Avoid Kwik Fit at all costs. If this is the standard of workmanship they consider acceptable, I wouldn't trust these cowboys to change a bicycle tyre, let alone work on a car carrying my family.
Never again. Absolutely not recommended.

Reply from Kwik Fit
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