Kwik Fit Reviews 

81,422
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 4,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who provide exceptional assistance and professional care during every single visit. People deeply appreciate the convenient mobile fitting service, noting that technicians arrive promptly, communicate clearly, and complete the work with great efficiency. Some reviewers were not happy with booking problems, mentioning that appointments were sometimes changed or cancelled unexpectedly without proper advance notice. A few consumers also noted occasional delays and unreliability with the mobile service, leading to frustrating waiting times when things did not go smoothly. Others felt that booking online or getting timely support could sometimes be slightly complicated.

What people talk about most

Service

People report positive experiences with service, highlighting the convenience of online booking and efficient... See more

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service. Reviewers... See more

Booking process

Consumers find booking_process to be ambiguous, with widely differing experiences reported. While some... See more

Product

Clients share ambiguous opinions on product experiences, ranging from satisfaction to major frustration.... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praised the outstanding care,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was wary about using mobile since car is a large 4x4 and I was wondering how they do the balancing. No problem- the fitter showed me how they did it - a very knowledgeable person. Quick , efficient an... See more

Company replied

Rated 4 out of 5 stars

Bad initial experience sorted quickly. Having booked for my tyres to be replaced at home I booked time off work and waited for the team to arrive. At noon I got a VM to say they were not coming and to... See more

Company replied

Rated 4 out of 5 stars

Used their mobile service to replace a punctured tyre on my caravan. Service from the technician was fab, but took some time to book as needed help on phone. Would have given 5 stars if the website co... See more

Company replied

Rated 4 out of 5 stars

This is for Kwik Fit, up on chapel street, Luton. To say thank you guys for helping us, getting our car moving on again, re - punctured tyre. We got home safe and sound, Well Done. Anyone needing a... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.3

All reviews

(81,422)

4,505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kwik Fit at Borehamwood are superb

Kwik Fit at Borehamwood are superb. It’s the second time I have had a tyre puncture problem in the last 18 months and returned today to meet the same front of house manager, George. His customer service is in a different league ‘ how can I help You today’ - absolutely no problem - yes we can sort that out for you, don’t worry about it’ These were comments George made to a variety of people who came in worried about their differing car issues. Not once was he grumpy and made everyone who came feel that they didn’t have a problem- George had the problem which he had now taken off them. I’m sure his fitters are equally good but his leadership style exudes care and respect. Hope I don’t have to return to kwik fit too regularly but hope to god he’s there if I do.

August 1, 2026
Unprompted review
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Reply from Kwik Fit

We always want to provide the very best customer service and we are grateful for you taking the time to share such excellent comments. If we can ever do anything more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Kwik in name only

Booked my wife's car in for exhaust inspection at 10:30 at Worthing branch. When I turned up I was told I'd have to leave the car possibly all day as they had only one technician working that day. I cancelled and went elsewhere. This is my second similar experience with Worthing branch ( it took hours to replace four tyres on a previous occasion for a booked in appointment). There is clearly a staffing issue at Worthing, not enough people available to do the work. Why book the work in if you haven't got the staff to do it?
This simply inconveniences the customer , but Kwik Fit don't seem to care about this.I won't be using Qwik fit again , after reading feedback left by other people I can see that taking on work they can't complete seems to be a regular feature.

August 1, 2026
Unprompted review
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Reply from Kwik Fit

This is really disappointing to see and we'd really like to look into you experience, could we ask you to provide as much information as possible here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will look into it and can contact you about it from there. Many thanks.

Rated 1 out of 5 stars

The level of customer service provided…

The level of customer service provided was extremely disappointing. The staff member came across as arrogant, unhelpful, and lacking any genuine interest in assisting. Lacked communication skills. Their attitude was not customer-focused and fell far below the standard of service expected. Poor service.

August 1, 2026
Unprompted review
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Reply from Kwik Fit

We're very sorry to see this and as you can imagine it's something that we'd really like to look into, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Tyres

Smart, professional and friendly technician can rate him highly enough

July 30, 2026
Unprompted review
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Reply from Kwik Fit

This really is fantastic to see and it's great that you found us to be so professional and friendly. Thank you so much for your kind words and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Disgraceful

Disgraceful. Portobello branch in edinburgh. Mum is 82 yrs old. Have a motobility car and appointment is going to take an hour plus to change a tyre. Even with the appointment. Cold and NO drinks machine. Nearest cafe is too far to walk with my mum. Their opposing company has free coffee while you wait in every one of their branches. Kwik fit too tight fisted to keep customers comfortable.

August 1, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very sorry for the disappointment caused by this and we really appreciate your feedback, coudl we ask you to provide your comments here: https://www.kwik-fit.com/contact-us/customer-contact-form as this can be reviewed by our Customer Care Team. Many thanks.

Rated 1 out of 5 stars

I was there 2 hours just to change…

I was there 2 hours just to change tyre, I phoned day before to make an appointment and a man named Alan told me no and to just bring it in, while I waited 3 people came in and got seen to before me because they had appointments. So I don’t know how they justify allowing someone to make an appointment but not others, I watched as they took 35 minutes to change 1 man’s tyre, need to change their name

August 1, 2026
Unprompted review
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Reply from Kwik Fit

This is really disappointing to see and as you can imagine it's something that we'd really like to look into, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will look into this for you and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Excellent communication before and…

Excellent communication before and after fitting of new tyres. Will definitely use again. The online booking system is easy and straightforward to use.

July 24, 2026
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Reply from Kwik Fit

This is really great to see and we're very happy that we could communicate with you so well. It's fantastic that you found booking so easy and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Brilliant service at Kwik Fit Fleet

Brilliant service at Kwik Fit Fleet - looked at my flat tyre and quickly identified a faulty valve which they changed immediately. Friendly and efficient service- thoroughly recommend

July 30, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very happy that you found us to be so friendly and efficient and we are glad that you would recommend us. Thank you so much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

At Your Convenience

The Kwik-Fit mobile service is brilliant. You get to choose a day and a venue (home or work) which is convenient for you and, on the day, you get notified of a two hour time slot when the tyre fitter will reach you. He even sends a text when he’s on his way from the previous job. It couldn’t be simpler. I thoroughly recommend it.

July 24, 2026
Kwik Fit logo

Reply from Kwik Fit

This really is excellent to see and it's fantastic that you found it to be so convenient. We really appreciate you taking the time to share such positive comments and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Very efficient and prompt service with…

Very efficient and prompt service with a very nice gentleman who arrived at our home to replace the tyres.

July 24, 2026
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Reply from Kwik Fit

We're so pleased that you found us to be so efficient and prompt and we are grateful for you taking the time to share such excellent comments. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service

June 16, 2026
Kwik Fit logo

Reply from Kwik Fit

Excellent. Our team will be proud to see that you found them to be so efficient and friendly and we really appreciate you taking the time to share such excellent feedback. If we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Exact tyres I wanted. Knowledgeable Fitter. On time. Careful and considerate

July 24, 2026
Kwik Fit logo

Reply from Kwik Fit

This is great to see and we're very happy that we could deliver such a brilliant service. Thank you so much for your kind words and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

no hastle service

July 20, 2026
Kwik Fit logo

Reply from Kwik Fit

We're very happy to see this excellent review and rating and we are grateful for you taking the time to share your lovely feedback. Thank you and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Helpful fitter

Helpful fitter. Tyres seem good.

July 23, 2026
Kwik Fit logo

Reply from Kwik Fit

We're very happy that we could provide such a helpful service and lend a hand with your tyres. We really appreciate you taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 4 out of 5 stars

Good service

July 24, 2026
Kwik Fit logo

Reply from Kwik Fit

A great service is what we always aim to provide so seeing this has made us smile. Thank you very much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

The engineer who came out was very…

The engineer who came out was very knowledge & helpful. Checking all the tyre pressures before leaving.
Kept us updated on his arrival & was on time.
Excellent service.

July 24, 2026
Kwik Fit logo

Reply from Kwik Fit

We're really pleased that you found us to be so knowledgeable and helpful and it's fantastic that we could keep you so well updated. Thank you so much for sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great Service at short notice

Couldn't get the main dealer to see the car until next week so visited Kwikfit Morpeth for help to identify an unknown vibration under the car. They took it into the garage immediately, identified the problem and resolved it straight away. Great service by a friendly team.

July 31, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very happy that we could impress you with the friendly service we deliver and it's fantastic that we could help you out right away. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Absolute superstars at KwikFit Nailsea

Absolute superstars at KwikFit Nailsea. Fitted my car in for a new tyre even though they were really busy. Friendly, helpful service and the communication is excellent, with text messages to tell you how the work is progressing. I would highly recommend this branch of KwikFit and I'm so grateful to them for helping me out in my hour of need.

July 31, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very happy that we could impress you with the friendly and helpful service we deliver and we're glad that we could keep you updated. Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

The Technician turned up on time and…

The Technician turned up on time and phoned prior to arriving, I asked if he could tell me if my brakes were fine he said that was a part of what he does. He spoke to me before starting and after it was completed and was very pleasant.
The 4 Tyres were a very good price considering it was done outside my home and I didn't need to sit in a garage waiting.
Would recommend this and use this service again,

June 11, 2026
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Reply from Kwik Fit

Recommendations and reviews like this are always what we love to see and it's fantastic that we could impress you with the price for the tyres. Thank you very much for taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Great experience - Mobile Tyre replacement

Great experience. Easy to book, good communication prior to mobile tyre appointment, great technician doing the work, very well balanced tyres, and would happily use the mobile tyre fitting service again.

July 29, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see, and it's great that you found booking so easy. We truly appreciate you taking the time to leave this and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

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