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Rated 5 out of 5 stars

Bought a Hohner "Flexrack" Mouthorgan Holder off them at a cheaper price than on all other sites (even including the postage). Excelent item dispatched exactly as described on their website... See more

Company replied

Rated 1 out of 5 stars

I place and order on this website, order came but was return to them saying i refused the package, never even set my eyes on the package, now have been waiting for weeks for a refund no respond, custo... See more

Rated 1 out of 5 stars

Returned a item I thought was broken after a couple of days and they sent it back with no repairs because it was out of battery and worked with the right power adapter (which they did not give) then w... See more

Rated 5 out of 5 stars

Really quick response in answering a query, item was shipped at the first opportunity and arrived within the advised maximum working days for delivery . Product was as per the advice and at a price wh... See more

Company replied

Company details

  1. Musical Instrument Store

Written by the company

Guitars, pianos, keyboards, percussion, audio, and more. Low prices, the largest inventory in the Czech Republic, delivery 2-5 business days, a 3-year warranty, long-distance payment instalments. Musical instruments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

832 reviews

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No history of asking for reviews

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3.3

All reviews

(832)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Good price. Goods delivered 4 days early. Thankyou.

December 24, 2020
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Reply from Kytary

Hello Ed, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas

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Rated 1 out of 5 stars

Terrible company to deal with

I bought a Martin SC13e from them. I waited 6 months for the item. It came with an action like a fairground guitar and notches on the fretboard.
They agreed to contribute £50.00 towards rectifying the problem.
It cost me £50.00 for the Luther and £50.00 in fuel.
Despite many emails I have yet to be paid.
CFMartin are a terrible company when it comes to customer service and Kytary aren't any better. I would think hard about dealing with either company.
Should have bought a Taylor instead.
My luthier did a fantastic job, unlike these clowns

December 24, 2020
Rated 5 out of 5 stars

Great products, good prices, great service

I had not heard of Kytary before but would recommend them and use again.
Great products, good prices and good customer service.

December 24, 2020
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Reply from Kytary

Hello Julie, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas

Rated 1 out of 5 stars

Never again will I attempt to buy from…

Never again will I attempt to buy from this online company!
Cancelled my order 2 days before Xmas with no opportunity to seek an alternative.
Very poor customer service

December 23, 2020
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Reply from Kytary

Hello Rod, we're sorry, but an explanation of the cancellation was sent to you in an e-mail. Your order was cancelled due to the COVID situation and complication with Brexit (we're based in the Czech republic). Our e-shop has been temporarily shut down, unfortunately, all orders from the UK which have not been dispatched were cancelled. Thank you for understanding. Tomas

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Rated 5 out of 5 stars

Alj good

Weird payment method - but all good with fast delivery. Would definitely use again.

December 23, 2020
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Reply from Kytary

Hi Marc, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas

Rated 5 out of 5 stars

Great price

Great price, product delivered damage free and in quick time

December 23, 2020
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Reply from Kytary

Hello Mr. Jameson, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas

Rated 5 out of 5 stars

I bought this to replace a similar…

I bought this to replace a similar version I bought 50 years ago. Very very happy with the harmonica, thank you

December 23, 2020
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Reply from Kytary

Hello Karen, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. Tomas

Rated 5 out of 5 stars

Good price, backup and delivery

Good price... Good help on instant chat... and pretty quick delivery.

December 22, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

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Rated 5 out of 5 stars

Kytary a great company to deal with.

First time I have used Kytary due to the Quitto pedalboard I wanted was held in stock and at a good price. I was really pleased with the smooth transaction with my order turning up quickly in great condition with good communication throughout. Excellent and professional service from a great European company, very happy to deal with in the future. Kind Regards Dave.

December 22, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Great

Great, fast delivery 👍👍

December 21, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, good packaging.
Perfect guitar
Recommended

December 21, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

100% professional

December 21, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

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Rated 5 out of 5 stars

Kytary; a great music shop to serve all your musical requirements.

Kytary are a very good company with excellent service and really competitive pricing and with super fast delivery. Outstanding music shop and would definitely use them again and I recommend visiting their web site and see the great offers.

December 21, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Order arrived quickly and a great price.

Order arrived quickly and a great price. I was a bit reticent to begin with as this wasn’t UK based but great service and quality product. Will definitely use again 5 stars.

December 21, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars
Kytary logo

Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Great service

Great service, price - I will shop again and would recommend

December 21, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

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Rated 5 out of 5 stars

Item arrived well packaged and very…

Item arrived well packaged and very quickly.

December 18, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

I hadn’t used Kytary before and was…

I hadn’t used Kytary before and was wary but h the way exceeded expectations. Quick delivery to the UK considering their location. Well packaged, great tracking and cheap pricing. I will use again!

December 18, 2020
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Reply from Kytary

Hello, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

Rated 5 out of 5 stars

Excellent on all aspects

December 17, 2020
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Reply from Kytary

Hello Peter, thank you very much for your review. We're happy we could provide you with the product you wanted in a short time. We hope you will shop with us again in future. Tomas

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