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Laines London Reviews 

401
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the unique slippers, noting that they are extremely comfortable, beautifully packaged, and make wonderful gifts for family and friends. Reviewers also point out the surprisingly fast shipping and the incredibly helpful support team that consistently goes above and beyond to resolve any issues. Consumer feedback consistently points out that the attention to detail in every product exceeds expectations. However, some people mentioned experiencing frustrating delivery delays or having to actively chase their orders to get updates. A few reviewers also noted receiving incomplete packages or encountering minor shipping complications when ordering from abroad.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and unique... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that items arrive promptly and often... See more

Order

Clients share positive opinions on order, noting that the process is straightforward and many consumers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the support as quick, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more

Rated 5 out of 5 stars

I needed a unique gift for a friends 40th and Laines delivered the most beautiful plush, glam slippers all the way to Australia. Prompt delivery and packaged so beautifully I simply removed the addres... See more

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more

Company replied


Company details

  1. Couture Store
  2. Shoe Store

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.8

Excellent

TrustScore 5 out of 5

401 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(401)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Unique and beautiful shop

If you like things that are beautiful and slightly different Laines London is one of my favourite places to shop especially for my slippers they have various styles colours and really lovely unique designs and such good quality. Make really nice gifts for friends and family.

March 28, 2026
Unprompted review
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 4 out of 5 stars

We have found the ordering process to…

We have found the ordering process to be easy, and the items are shipped very quickly.
The only discrepancy is that the two visors were slightly bent because they were packed around the slippers.

February 22, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :) I am sorry to hear about the visors - please do get in touch so we can help resolve this for you

Rated 5 out of 5 stars

Lovely items

Lovely items. Ordered a jumper and sandals, very happy. Thank you ☺️

February 20, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Another great purchase

I am very happy with the products I received and hope the recipients will be equalled pleased with their presents.

February 15, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I can't tell you how happy I am except…

I can't tell you how happy I am except to say I bough 6 pairs of summer sandals and 6 pairs of slippers.... does that tell you I am in love with Laines of London

February 18, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I really enjoyed shopping at Laines of…

I really enjoyed shopping at Laines of London, beautiful quality items and excellent packaging. I really love the sliders and the sweatshirts such nice quality

February 13, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Wonderful company, great product

The quality of the product is great, soft fluffy slippers that are made to last. Absolutely love the ability to customise to what you want!
The customer service was above and beyond - they went out of their way to make sure I had everything I needed for my bridal team to be kitted out, I can't thank them enough.

February 24, 2026
Unprompted review
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Good communication

Company contacted me regarding out of stock brooches to choose an alternative rather than cancel the order :)

January 31, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

5* Service

5* Service! Would deal again! Thank you!

January 31, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Easy to order

Easy to order. Beautiful handbag delivered quickly. Love Laines London. I always get orders quickly and well packaged.

January 23, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Really great slippers!

Really great slippers!
Just what I was looking for and delivered really quickly.
Couldn't fault the service or the quality.

January 19, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Fantastic Slippers and Experience

I purchased some unique and amazing slippers from Laines London and the entire transaction was seamless. I was actually surprised how quickly I received them given it was an out of country purchase and I had opted for the emblems to be sewn on. Communication was perfect, I received email update statuses along the way until receipt!

January 14, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Excellent

Love my new slippers good quality, feel lovely excellent price as purchased in the sale.
Fast delivery would definitely order again.
Didn’t have to contact them and I like that

January 12, 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 3 out of 5 stars

Very narrow fitting which is not…

Very narrow fitting which is not mentioned in the description

January 11, 2026
Laines London logo

Reply from Laines London

I am sorry to hear the fit of our slippers are not suitable for you - they do however give out after a few wears - please do get in touch and we can help arrange a return should they not be suitable for you.

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