We ordered some bar stools which after 2 weeks showed some issues. I contacted Lakeland and was helped by Lisa. We worked together to find a really good solution to the problem and the replacement pa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We purchased 2 Torek bar stools in aged brown leather with black base and are incredibly happy with our purchase. Firstly the website is clearly laid out with good pictures especially of the fabric c... See more
Company replied
Furniture is lovely- perfect for what we what it for. It was the delivery that a bit painful. 5 chairs ordered but 3 arrived and a random chair we hadn't ordered. The 3rd chair seat didn't marry up t... See more
Company replied
I needed a replacement star base and gas lift for a chair, preferably in brass. It turns out this is surprisingly hard to buy in the UK! Lakeland were the only place I could find online, it was reason... See more
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Company details
Information provided by various external sources
We specialise in high end reproductions of famous designs of all the modern classics, as well as a huge range of the UK's best value bar stools and dining chairs. We are one of the UK's largest suppliers of Classic Furniture Reproductions. We also offer a range of outdoor items including Marquees, Home and Office Furniture.
Contact info
Glebe Street, OL2 7SF, Shaw, United Kingdom
- 0844 870 6961
- support@lakeland-furniture.co.uk
- www.lakeland-furniture.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super customer service
There was an initial with my order and the customer service team contacted me quickly to update me about the order and check if I still was happy to place the order.
They communicated very well throughout the deliveries and the product looks great!
February 28, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Rebecca,
Thank you for your review!
We're glad to hear that our customer service team could assist you promptly and keep you informed throughout the process. It's fantastic to know you're happy with the product! If you ever need anything else, we're always here to help.
Kind regards Sam
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Very efficient and great product (bar…
Very efficient and great product (bar stools) only qualm is there were no instructions on how to put together or how to re-gass
February 12, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Cassie,
Thank you for your review!
We're delighted to hear that you found the bar stools great and the service efficient. We appreciate your feedback regarding the instructions and apologise for any inconvenience. Please do not hesitate to contact our support team if you ever need the instructions for future reference—we're always happy to help!
Kind Regards Sam
Great customer service
The chair arrived very quickly, but had no bolts or instructions. Lakeland Customer Service responded very quickly, so the impact was negligible.
February 18, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you for your feedback!
We're glad to hear that your chair arrived quickly and that our customer service team was able to assist you promptly. We appreciate your understanding and are always here to help if you need anything else. Enjoy your chair!
Kind Regards Sam
Excellent company with real people!!
I had recently purchased the Strada Office Vintage Chair from Lakeland, which is excellent in quality. Unfortunately due to my health circumstances the chair was unsuitable. It was a pleasure and unusual to be able to community with the real people within the business, Natalie, Helen & Lisa, who were more than understanding and sympathetic towards my circumstances. As well as giving me a full refund Lisa asked me to donate the chair to a local cancer charity of my choice.
February 24, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Ian,
Thank you for your kind review. We're sorry to hear that the chair wasn’t suitable for you, but we're so pleased that our team could assist you during this time. Natalie, Helen, and Lisa will be touched by your kind words. It’s wonderful that the chair could go to a great cause, and we truly appreciate your support. Wishing you all the best!
Kind regards Sam
Customer service excellent but
Customer service excellent but, breakfast bar stools look great but the seat is too short, pushing you off the stool, to the extent we don’t want to sit on them and revert to the dining table
February 3, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Susan,
Thank you for your feedback! We're glad to hear you were happy with our customer service, but we're sorry to learn that the stools aren’t as comfortable as expected. A member of our support team has just reached out to you via email to assist with your order.
I hope this information helps.
Kind regards Sam
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I was very pleased with my Chester…
I was very pleased with my Chester office chair. It arrived promptly, was easy to put together and good quality for the price. I would definitely use Lakeland Furniture again.
February 11, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Jackie,
Thank you for your wonderful feedback!
We're delighted to hear that you're happy with your Chester office chair and that the delivery and assembly were smooth. We truly appreciate your support and look forward to serving you again in the future!
Kind regards Sam
Fantastic service throughout
Fantastic service throughout! Speedy delivery! Product is of real high quality at a great price. Will use this company again. And highly recommend.
February 5, 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your amazing review! We're so pleased to hear that you had a fantastic experience with us, from our service and speedy delivery to the quality and value of your purchase.
Your recommendation means a lot, and we truly appreciate your support. We look forward to serving you again in the future!
Best regards,
The Lakeland Furniture Team
We ordered 2 replacement bases for our…
We ordered 2 replacement bases for our barstool chairs . Very happy with the service .
January 24, 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your kind review! We're delighted to hear that you were happy with our service and that your replacement bases met your expectations.
If you ever need anything else, we'd be happy to help. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Lakeland Furniture Team
I'm a very happy customer
I love my Zeus black buttoned bar stool with arms and matt black pedestal base. Very good price, super prompt delivery and excellent Customer Service. I'm a very happy customer.
February 7, 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your fantastic review! We're thrilled to hear that you love your Zeus black buttoned bar stool and that our pricing, delivery, and customer service met your expectations. Your satisfaction means the world to us, and knowing you're a happy customer makes our day!
We truly appreciate your support and look forward to serving you again in the future. Enjoy your new bar stool!
Best regards,
The Lakeland Furniture Team
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Easy to order
Easy to order , competetive price , good quality and importantly item arrived exactly when promised
January 29, 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your kind words! We're thrilled to hear that you found our ordering process easy, our prices competitive, and the quality up to your expectations. Delivering on our promises is a top priority, so we’re glad your item arrived right on time!
We truly appreciate your support and hope to serve you again in the future. Enjoy your purchase!
Best regards,
The Lakeland Furniture Team
Ordered a chair for my daughter's…
Ordered a chair for my daughter's bedroom.
It arrived quickly, was easy to assemble and she's very happy with it.
February 4, 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your wonderful review! We're delighted to hear that your daughter's chair arrived quickly and was easy to assemble. It’s great to know she’s happy with it—that’s exactly what we aim for!
If you ever need anything else, we’d love to help. Enjoy the new chair, and thanks again for choosing Lakeland Furniture!
Best regards,
The Lakeland Furniture Team
Great service
Great service. Ordered 2 barstools, they arrived promptly and were packaged well. Lovely items at a good price. It's a shame I can't add a picture as they are lovely and look great.
February 1, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Lyn,
Thank you for your kind review! We're delighted to hear you're happy with your new bar stools and that they arrived quickly and well-packaged. If you'd like, feel free to share a picture of them on our Facebook page—we’d love to see how they look in your space!
Kind Regards
Sam
The Lakeland Furniture Team
Bar stool and garden set
We ordered some bar stools and a garden set. However, the garden set could not be delivered due to distance. We received a full refund for the garden set and got the bar stools promptly. Very happy with the purchase and the prices.
February 4, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Arash,
Thank you for your review! We're sorry we couldn't deliver the garden set but are glad to hear you were happy with the prompt refund and your bar stools. We appreciate your support and hope to serve you again in the future!
Kind Regards
Sam
The Lakeland Service Team
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excellent customer service
excellent customer service and great prices, my purchase arrived very quickly
January 30, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you for your wonderful feedback!
We're thrilled to hear you were happy with our customer service, prices, and fast delivery. We appreciate your support and look forward to serving you again!
Kind regards,
Sam
The Lakeland Furniture Team
Reply from Lakeland Furniture
Good Afternoon Piotr,
Thank you for your review! We're glad you were happy with the fast delivery. If you ever need anything else, we’re here to help. Enjoy your purchase!
Kind regards,
Sam
The Lakeland Furniture Team
Faux leather red and black kitchen/bar stools with hydraulic lift
Delivered on designated time.
Packaged well.
Really pleased with the quality and the colour is a winter red, just what I wanted. Had to self assemble but it was straightforward and no bits were missing...bonus.
January 26, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Elaine,
Thank you for your lovely review! We're so glad to hear that your order arrived on time, was well-packaged, and met your expectations in both quality and colour. It’s great to know the assembly was easy too! Enjoy your purchase, and we hope to serve you again in the future!
Kind regards,
Sam
The Lakeland Furniture Team
4 bar stools
We ordered 4 bar stools and they arrived in two days, however two of the bases had a small dent in them. We contacted Lakeland and they immediately sent us two new bases. However we then opened the seats and there was a scuff mark on one so again we contacted Lakeland and received a new seat the following day. Fantastic customer service and the damage was most probably created by the shipping/packing. Excellent service and I would buy from Lakeland again.
January 20, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Valerie,
Thank you for your feedback! We're sorry to hear that some parts arrived with damage twice, but we're glad our team could resolve the issue quickly for you. Your patience and understanding mean a lot to us, and we truly appreciate your kind words about our customer service. We’ll continue to work on improving our packaging to prevent future issues. Enjoy your bar stools, and we look forward to serving you again!
Kind regards,
Sam
The Lakeland Furniture Team
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Out of stock
Ordered a barstool online, had email to say it had been dispatched but then received another email to say item was out of stock so didn’t receive my item. Given 3* instead of one because they did refund me in a timely manner and they responded to my email promptly.
January 21, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Elaine,
We sincerely apologise for the inconvenience caused by the stock issue. We understand how frustrating it can be to expect an item only to then find out it's unavailable. However, we're glad to hear that our team responded promptly and processed your refund quickly. We truly appreciate your patience and your fair review.
Kind regards,
Sam
The Lakeland Furniture Team
This an excellent company
This an excellent company. The delivery was on time and the item arrived in perfect order.
January 20, 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Chris,
Thank you for your kind words!
We're delighted to hear that you had a great experience with our service. Punctual delivery and top-quality products are our priorities, and we're glad we could meet your expectations. We appreciate your support and look forward to serving you again!
Kind regards,
Sam
The Lakeland Furniture Team
Bar stools for the kitchen
These are really lovely stools and just what I was looking for. However, I received 4 seats and 5 bases. There are no instructions included but the YouTube video is available online. The difficult part is getting the protection cap off the top of the 'stem'. The rest is fairly simple. Easy to adjust the height and swivel nicely.
January 27, 2025
Unprompted review
Reply from Lakeland Furniture
Good Afternoon,
Thank you for your Feedback! We're so glad the stools are exactly what you were looking for. We're sorry to hear about the mix-up with the number of bases, and we appreciate you pointing that out. If you need any help or further assistance, please don't hesitate to reach out to our support team directly at support@lakeland-furniture.co.uk. We're here to help and ensure everything is sorted for you. Thanks again for your review!
Kind regards
Sam
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