Brow soap is good it’s the usual one I get however my order was missing an item and I couldn’t get through to anyone to solve this. Great product but poor customer service so was disappointed
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Utterly appalling customer service! Ordered in March and never received item! Never reply to emails and now emails bounce back
Really like the product, doesn't smudge any eyebrow pencil you've got on and holds the brows in place. Great value product too. Product was out of stock so I pre ordered, delivery was efficient and th... See more
I ordered the the kit in January and was nearly a month before I received it which was very frustrated. Staff were however very helpful & explained that due to issues with customs there was a delay.... See more
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Utterly appalling customer service!
Utterly appalling customer service!
Ordered in March and never received item!
Never reply to emails and now emails bounce back
June 21, 2021
Unprompted review
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Poor customer service
Brow soap is good it’s the usual one I get however my order was missing an item and I couldn’t get through to anyone to solve this. Great product but poor customer service so was disappointed
June 18, 2021
Never received my item
Never received my item, poor customer service. DO NOT REPLY TO EMAILS & when they do the response is “please wait 10 working days” my order was placed in April!
June 13, 2021
Still haven't received my order
Still haven't received my order , it's been 6 weeks!!! I've sent 6 emails and 2 social media message, and not one person has got back to me! Disgusting service and I am demanding a refund!!
May 11, 2021
Love my lambrow soap glad I ordered it…
Love my lambrow soap glad I ordered it won’t use any thing else now 👌
May 10, 2021
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My daughter absolutely loved it and…
My daughter absolutely loved it and it’s so easy to use no mess so thank you will definitely order again soon
May 7, 2021
Not very good
May 1, 2021
Love this stuff
April 15, 2021
Unprompted review
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Love my new brow soap it’s amazing
April 14, 2021
Unprompted review
It’s fine
It’s fine, is it any better than I’ve tried before probably not. Does what it says.
April 14, 2021
Unprompted review
I rate this zero because I never got what I paid for
I rate this zero stars because I have not received my purchase. I have also emailed customer service with no response.
April 14, 2021
Reply from Lambrow
Hi Anna,
I can see we responded to your query within 3 days via email which is our standard response time. You were informed that the reason your item has not yet been delivered is because you are from the USA and as a result international shipping takes longer to be delivered. We thank you for your patience and hope you love the product :)
Product is ok
Product is ok. No residue on my hairs and you can’t see that anything is applied however, minutes after applying, my hairs just fall back into place. I’ve used a couple of times but won’t be using again I’m afraid.
April 14, 2021
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Great product!
April 14, 2021
Great product and service
Really like the product, doesn't smudge any eyebrow pencil you've got on and holds the brows in place. Great value product too. Product was out of stock so I pre ordered, delivery was efficient and the communication throughout was excellent.
April 14, 2021
Unprompted review
DO NOT BUY!
Didn’t receive my product. It’s been 7 weeks now and also no replies to any emails. Wish I had read the reviews before I purchased. Steer clear!
March 9, 2021
Unprompted review
Reply from Lambrow
Hi Sophie,
I am sorry your order took so long to be delivered. We believe this was a result of COVID-19 which we have now rectified. I can see your order was delivered shortly after making this review. I hope you love the product!
Excellent product!!
Very easy to use and the product goes a long way, definitely recommend and good pricing!!
March 5, 2021
Unprompted review
Reply from Lambrow
Hi Tamara,
I'm so glad you like the product! If there is anything else we can do for you please let us know.
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Loved this product
Loved this product! I’ve been wanting laminated brows for ages and obviously haven’t been able to in the lockdown, the soap is brilliant! Would definitely recommend for a quick brow fix!
March 5, 2021
Unprompted review
came quickly and works so well
came quickly and works so well. brow hairs don’t move all day but comes off easily with micellar water. in LOVE
March 2, 2021
Unprompted review
Waited 3 weeks for a product made in China?!
I always research companies to make sure I’m supporting UK business & only buy cruelty free products. After waiting for over 3 weeks, a poorly packaged parcel arrived with Chinese postal markings. The team assured me there were delays with the postal system, something I haven’t experienced over the past few months having ordered a lot of different products elsewhere.
But why, I hear you say, Lambrow is a UK based cruelty free brand...something I would question given the product states ‘made in China’.
Any kind of packaging for a beauty brand you expect to look pretty, even colourful - not this one!
To be honest I’m just going to chuck it in the bin and save my eyebrows, the labels aren’t even stuck correctly to the products so don’t think I’m going to take the risk.
Lambrow, if your products are made in China please make sure your customers are aware of this and rethink your certainty around being cruelty free.
February 24, 2021
Unprompted review
Reply from Lambrow
Hi Gemma,
I am sorry to see you are disappointed with your experience shopping with us. We are a UK based company whose products are manufactured in China and imported to the UK. Our product quality is of the utmost importance to us which is why we only use trusted and reliable factories we have great relationships with. The manufacturers we partner with assure us they do not test the products they manufacture on animals, however unfortunately we do not have the scale to investigate these claims yet. This is explained on our website in the 'LamBrow Cares' section. Please be aware that just because a product is manufactured in China does not mean it has been tested on animals. Our packaging has been something we have recently changed for most orders and something we are really proud of, however we recognise that your order was made before we implemented these changes and therefore we agree that this is possibly not what you would expect from a beauty brand.
If the product was incorrectly labelled or damaged, this is something you would definitely be able to contact us about and so we can resolve the issue. I apologise if this was the case for your order, unfortunately as our products are made by humans, mistakes can happen.
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